Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

Consumers 95

Consumers Wireless Technology eBook 95

InMoment XI

OCTOBER 10, 2022

Source: White House Office of Consumer Affairs via Help Scout ) 95% of customers share bad experiences with others. Source: Zendesk ) 55% of consumers have intended to make a purchase, but backed out because of poor customer service. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Source: Zendesk ).

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

NetBase

FEBRUARY 18, 2019

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! That’s powerful – and probably more so than most brands realize: 88% of consumers trust online recommendations as much as personal recommendations. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions. How do customers see the product?

Report 81

Report Consumers How To eBook 81

Talkdesk

JANUARY 6, 2021

One of the first steps to ensure care continuity in the future, as well as consistently great CX for the post-pandemic healthcare consumer, is to move to the cloud. I think we were always wondering what the big disruption would be that got us to join the consumer revolution, and I think this is it.”. Change is constant.

Healthcare 71

Healthcare Consumers Contact Center Hospitality 71

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! The post Announcing The 2019 Complete Guide to Instagram Listening Strategy eBook appeared first on NetBase. What’s Inside?

eBook 56

eBook Strategy Analytics Brands 56

InMoment XI

MAY 11, 2017

Editor’s note: This is a chapter from the ebook Unlocking the Value of CX. You can download the entire ebook here. In today’s day and age, where companies and consumers impact the messaging of products and services (P&S), creating emotional connections is taking on more prominence.

eBook 200

eBook Study Connections Consumers 200

InMoment XI

MAY 11, 2017

Editor’s note: This is a chapter from the ebook Unlocking the Value of CX. You can download the entire ebook here. In today’s day and age, where companies and consumers impact the messaging of products and services (P&S), creating emotional connections is taking on more prominence.

eBook 200

eBook Study Connections Consumers 200

Interactions

MAY 14, 2020

Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic. Previous studies found that as much as 87% of consumers preferred to deal with human representatives. The Golden Opportunity. Never pretend a Conversational AI application is a human.

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

Uniphore

JANUARY 21, 2022

Healthcare consumers are overwhelmed and frustrated. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. Download the Article.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Mobile consumers prefer shopping for beauty and grocery products. Textual examples of customer reviews that illustrate their pain points.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

Interactions

JULY 29, 2021

consumers to see what they like when it comes to customer service. Given that 92% of consumers surveyed believed that today’s customer service needs improvement, brands have a big opportunity to make excellent customer service a key differentiator. What consumers want (and don’t want) in a customer service interaction.

Customer Care 71

Customer Care Consumers Self Service Poor Customer Service 71

Feedbackly

AUGUST 4, 2021

Today, a whopping 46% of consumers say that customer experience is the main driver of. We know CX matters when it comes to sales.

eBook 98

eBook NPS Sales Consumers 98

Centercode

NOVEMBER 20, 2019

Thanksgiving marks the biggest shopping weekend of the year, and if the trend continues, Cyber Monday will shatter retail records again as more and more consumers shop from the comfort of home. And with retailers continuing to offer massive discounts, you can bet your bottom dollar that consumers will be spending millions on technology.

Consumers 56

Consumers eBook Roadmap Retail 56

CSM Magazine

JANUARY 13, 2022

PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. The survey found however that personal service remains king for UK-based consumers, with a collective 59% preferring some form of person-to-person contact if they have an enquiry about a product, prior to purchase.

Consumers 52

Consumers Self Service Survey Customer Service 52

Interactions

MARCH 18, 2021

When thinking about preparing your business for post-pandemic, it’s interesting to reflect on the fact that we will all be post-pandemic consumers. When it comes to interacting with businesses, it’s probably safe to say that most consumers have had to rely on digital channels to get things done. How will consumer expectations change?

Consumers 62

Consumers Meeting Self Service eBook 62

Comm100

OCTOBER 25, 2021

If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now. Free eBook. We’ve put together an eBook about engaging today’s international students, and the solutions available. Begin your digital transformation journey today!

Engagement 130

Engagement Tips eBook Chatbots 130

InMoment XI

NOVEMBER 25, 2021

I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. Check out this eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program”.

Case Study 493

Case Study eBook Exercises Customer Retention 493

Uniphore

NOVEMBER 16, 2021

Get the eBook Learn more about how your company can use conversational AI to transform the banking customer and agent experience, drive customer satisfaction, and generate greater loyalty and revenue. And shift we did. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Comm100

AUGUST 5, 2020

For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. For example, canned messages and keyboard shortcuts reduce the time-consuming work of crafting every response. Download the free eBook below to find out the other key customer service complaints and how you can tackle them. Free download.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

GetFeedback

DECEMBER 26, 2018

Today’s consumers share their opinions and experiences widely, and their peers trust them when it comes time to buy or pass. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

TechSee

JULY 18, 2019

Today’s consumers want their lives to be as easy as possible. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. Customer effort matters. The post How to provide an effortless customer experience appeared first on TechSee.

Self Service 207

Self Service Customer Experience How To Contact Center 207

NICE inContact

OCTOBER 11, 2019

An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? Sounds reasonable, and that’s probably why 91% of consumers in a related survey said they expect that from businesses.

Omni-Channel 121

Omni-Channel Self Service Meeting Contact Center 121

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The chatbox should also be inviting enough to compel the consumer to engage. Read this guide to do this for live chat.

Government 192

Government CRM eBook Software 192

BlueOcean

MAY 13, 2021

Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 A recent report shows that at the crux of the crisis, 64% of consumers in the U.S. Consumers do, after all, still have choices available to them. Convenience: First Among Equals. actively cut back their spending.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

NICE inContact

OCTOBER 2, 2019

Both self-service and agent-assisted channels are being improved in the upcoming year, reflecting ongoing consumer demand for many options. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information. Interested in learning more? Download your free copy today.

Self Service 150

Self Service Omni-Channel Contact Center eBook 150

2020 Research

SEPTEMBER 6, 2022

As consumers demand more control over who uses their data, organizations like Google and Apple are pulling back on cookies and other tracking activities. Download this eBook to learn how to effectively leverage market research methods to gather first-party data. That’s where first-party data comes in. .

Data 52

Data Strategy Marketing eBook 52

Uniphore

JUNE 16, 2021

Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. For more information about agile learning and the power of Agent Assist, check out our eBook and get in touch today! *HFS Research 2020.

Contact Center 204

Contact Center Training Call Center How To 204

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. When consumers couldn’t browse grocery store aisles, getting new products delivered scratched the itch for something outside the routine.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 145

Customer Service Self Service eBook Loyalty Programs 145

Uniphore

JUNE 10, 2021

By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. Download eBook. However, as businesses—and consumers—adapted, outlooks improved. Half of these cited struggling with legacy software as a major pain point. 25% Lack of self-service options.

Call Center 246

Call Center Self Service Contact Center Case Study 246

TechSee

FEBRUARY 21, 2022

Service organizations –including BPOs — across the spectrum – from HVAC and automotive parts to consumer appliances and office equipment – are using AI to optimize the customer experience (CX), lower costs , and streamline their back-office operations. say that they’re leveraging AI to enhance customer service.

Innovation 109

Innovation Company Self Service Insurance 109

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. The bar has been raised for customer experience teams and how they develop relationships with consumers. What Do B2B Consumers Want? Personalization is about providing answers for the consumer. This is part 5 in a 5-part series.

B2C 98

B2C B2B Self Service e-support 98

NobelBiz

FEBRUARY 6, 2024

This transition, though challenging, is seen as positive, indicating the channel’s value and the consumer’s desire for SMS engagement. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98