5 Key Technologies for the Future of Digital Customer Service
NICE inContact
AUGUST 2, 2019
The fact that live chat is a real-time engagement channel makes this possible. Key takeaway: Live chat delivers a service that customers want and helps agents work more efficiently at a lower cost than other channels. Key takeaway: It’s vital to be available on channels your customers use. 4) Powerful CRM.
Let's personalize your content