Blake Morgan

FEBRUARY 20, 2024

                                           The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience. For regular updates on customer experience, sign up for her weekly newsletter here.

Automotive 52

Automotive Industry Customer Experience Competitive Advantage 52

Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.

Connections 190

Connections Company How To Chief Customer Officer 190

InMoment XI

NOVEMBER 18, 2021

Many ships find themselves idling in harbors the world over, which of course increases shipping prices, while the aforementioned driver shortage is an outgrowth of the mass-quitting phenomenon the media have dubbed The Great Recession. Both problems further complicate acquiring stock and providing the experiences that your customers expect.

Customer Experience 483

Customer Experience Guidelines Course Brands 483

CSM Magazine

MARCH 28, 2024

Create a Sense of Community Music is all about connection and your studio should echo that harmony. Celebrate students’ progress with shout-outs during lessons or social media posts (with their permission, of course). Encourage your students to mingle, share experiences, and support each other.

Customer Retention 52

Customer Retention Strategy Industry Social Media 52

InMoment XI

JULY 12, 2022

There’s no one specific type of information, insight, or data that supports frontline employees across all industries, but there are several high-level principles that brands can bear in mind when determining what those employees need to know. This strengthens brand connection and creates a customer-centric culture. Let’s get started!

Contact Center 529

Contact Center Metrics Customer Centricity Culture 529

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Experience Investigators by 360Connext

DECEMBER 15, 2023

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” Connect the employee experience to the customer experience in big ways. See how fun it is to connect the CX dots?

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. We’re ecstatic to come together on May 17–18 to discover what’s next for our industry. We’re here to prove you can win in business while being yourself, having fun, and making Human-First connections.

Industry 52

Industry Conference Fashion Customer Success 52

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Train with Stories.

Social Media 112

Social Media Course Training Marketing 112

InMoment XI

MAY 4, 2023

We’ll explore below how to prioritize customers and strategically use customer experience tools to drive growth for your business and keep on course. So, how can CX leaders and their teams best navigate customer experience in such challenging times? How can you make better trade-offs using segmentation?

Strategy 295

Strategy Customer Experience How To Loyalty Programs 295

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in. ” How do other industry experts see customer success goals evolving?

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Create an emotional connection. They have an emotional connection with you. Welcome to CX 102 or Advanced CX. Get inside their hearts.

B2C 88

B2C B2B Hospitality Social Media 88

InMoment XI

MAY 3, 2023

Of course, there is a gray area between the two categories. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry.

Self Service 260

Self Service Customer Experience Resources Survey 260

InMoment XI

MARCH 7, 2023

The aha moments happen when you’re working with other parts of the business, connecting the dots and asking questions like, “is it correlation or causation?” Of course, all different business units will have varying opinions, but NZAA will use business and VoC data to validate these. As a marketer, you can’t build these alone.

Customer Journeys 260

Customer Journeys Engagement Customer Centricity Metrics 260

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal.

Customer Experience 177

Customer Experience Conference Course Training 177

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NetBase

DECEMBER 20, 2019

And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. You still have questions about her, of course – who wouldn’t?

Connections 56

Connections Consumers Fashion Social Media 56

GlowTouch

APRIL 16, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. The SaaS industry saw rapid growth in 2020, and that should continue this year. The digital transformation is touching virtually every business in every industry. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

ijgolding

NOVEMBER 12, 2015

These simple questions could be applied to any industry, anywhere in the world. However today, I want to focus on the subject of Customer Experience in an industry that on the face of it, appears to be struggling to keep its customers happy. My word, they don’t make it easy for customers to connect with them.

Industry 120

Industry Omni-Channel Customer Experience Social Media 120

Storyminers

MAY 4, 2016

So to help you gain a better understanding of what CX really is, we reached out to 19 smart and talented industry experts and asked them: “What is customer experience?”. CX is all about the value that accrues as you nurture a relationship over time through connection, trust, loyalty, recommendations, and sharing. Annette Franz.

Industry 140

Industry Customer Experience Interaction Customers 140

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. There are, of course, pros and cons to this option. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Experience Investigators by 360Connext

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. This is a game changer in every industry, and CX leaders will be asked to participate whether they’re ready or not! Video game design companies are offering bonuses for their staff to learn how to use AI.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

BlueOcean

JULY 8, 2020

In the world of customer service, every industry has had their own unique challenges this year, and it’s clear that most companies have had to pivot in their approach. We were curious what industry influencers are talking about right now and wanted to share our findings here. Read more > Proactive or Reactive CX?

Trends 156

Trends Customer Service Contact Center Metrics 156

ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. To create an actionable plan, you need the right information and a wide-angle look at the industry. Of course, the trend in AI is at the top of the list. Connect with Shep on LinkedIn.

Loyalty Programs 67

Loyalty Programs Customer Service Self Service e-support 67

ShepHyken

MARCH 31, 2024

Of course, there’s more! For legacy industries, influencer marketing is key to evolving the customer journey by Greg Scavuzzo (Sprout Social) Influencer marketing has the power to reroute the customer journey in some of the most traditional spaces. Connect with Shep on LinkedIn.

Customer Service 82

Customer Service Government B2B B2C 82

Press 1 For Nick

JANUARY 13, 2021

Granted, not every industry can operate from home, but for those companies who can and have not adopted the option, a comprehensive WFH policy will likely be built into their future business continuity plan. Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. Zoom, Microsoft Teams, etc.).

Connections 52

Connections How To Policies Communication 52

Customer Bliss

JULY 23, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

Gainsight

APRIL 8, 2024

to Digital CS , drawing insights from research analysts and industry thought leaders. Think of the connections you see at your annual events and the camaraderie seen in just a few days. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers.

Customer Success 52

Customer Success Training Engagement Customers 52

Comm100

NOVEMBER 23, 2022

Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

CSM Magazine

MARCH 1, 2024

Companies that dedicate themselves to employee development show their commitment to skills enhancement, providing free access to courses for their staff. This continuous improvement in staff skills allows companies to adapt to industry developments and remain competitive in the long run.

Training 52

Training e-support Course Exercises 52

VDS

JULY 22, 2020

Granted, not every industry can operate from home, but for those companies who can and have not adopted the option, a comprehensive WFH policy will likely be built into their future business continuity plan. Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. Zoom, Microsoft Teams, etc.).

Connections 52

Connections How To Contact Center Policies 52

Totango

NOVEMBER 10, 2023

Without it, your customers and you (as the provider) are likely to veer off course when the winds change. When there’s cross-functional accountability, there’s a connection at each dynamic touchpoint that might be changing or be pressed in a new direction. The key to making the customer journey map purposeful?

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

C3Centricity

JANUARY 4, 2021

The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you. This article shares six learnings from the consumer goods industry that can be applied to hospitality.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Comm100

JUNE 22, 2021

to ensure that their students complete their course. I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! And the work doesn’t stop once the student has enrolled.

Customer Service 131

Customer Service Video Course Technology 131

ShepHyken

APRIL 1, 2024

Of course, there’s more! For Legacy Industries, Influencer Marketing Is Key to Evolving the Customer Journey by Greg Scavuzzo (Sprout Social) When you think of influencer marketing, what comes to mind? This article does a great job of explaining the power of using influencers, regardless of industry.

Customer Service 77

Customer Service Government B2B B2C 77