West Monroe

JULY 24, 2023

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate.

B2C 98

B2C Innovation Healthcare Industry 98

Talkdesk

NOVEMBER 13, 2020

This is the first multi-regional Magic Quadrant covering the cloud contact center market, so it is a tremendous honor to be named in a leadership position we believe reflects the diversity of our customers. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

West Monroe

MARCH 14, 2024

In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value. billion market opportunity, exemplify how we combine our deep industry knowledge with technological expertise to deliver results that matter. Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. TCEC is the aggregate of Sales, Marketing, Customer Success, Support, and Services costs. You know it’s a good conference if this was your only piece of feedback.).

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair. Now: My wife cuts my hair! Restaurants must now deliver.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Data from this work were presented at conferences, including ISPOR.

Data 52

Data Healthcare Roadmap Study 52

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. “I was impressed by Optimove’s openness to hearing what features and UI improvements we marketers would like to see.”

Conference 64

Conference Roadmap CRM Customer Retention 64

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. Simple, clear, and continues to go back to what was initially laid out.

Travel 204

Travel Industry Hotels Customer Journeys 204

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Some blog areas are limited to Khoros customers only.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Delta ’20: The Virtual Customer Validation Conference. Beta Testing at the Speed of Agile (Luke Freiler on Pragmatic Marketing). How Defined Processes Are Shaping Success in 2020 (Blog).

eBook 75

eBook Case Study ROI Roadmap 75

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. Interactive Uses NetBase Audiences to Expand Addressable Market for Movie Titles.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Circular Edge

SEPTEMBER 15, 2020

Access Continuous Education On-Demand including Conference Recordings, Webinars, Product Demos, Discussion Boards, Blogs, etc. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. ” – Chelsea, Marketing Manager. — Chelsea Krieger, Marketing Manager. What Does Quest Mean To You?

Roadmap 52

Roadmap Conference Innovation Meeting 52

CSM Magazine

JULY 11, 2023

Develop a Strong Understanding of Your Market and Customers Successful product managers have a deep understanding of their target market and customers. When working in product management , you must conduct thorough market research, analyze trends, and identify customer needs and pain points.

Management 40

Management Roadmap Trends Communication 40

Chadwick Martin Bailey

OCTOBER 14, 2020

Planning a virtual conference is a job you could never pay me enough to do. And from what I heard in chatting with this week’s TMRE attendees was that, sometimes it works and sometimes it doesn’t. However, we witnessed a great willingness to get the most out of the circumstances, and positive energy all around.

Conference 80

Conference Consulting Roadmap Financial 80

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. The tour ended with a great talk given by their Chief Marketing Officer, Ted Molter. Rebranding for a better experience.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

West Monroe

DECEMBER 12, 2021

This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement. “Figure out how to do more with less” could have been the unofficial slogan of the conference.

Conference 40

Conference Technology Fashion Software 40

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Oracle

FEBRUARY 7, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. How to Be a Storytelling Marketer. General session featuring Ellen Green, Director, Marketing Communications, GHA. Oracle Commerce and Oracle Commerce Cloud Roadmap.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Circular Edge

APRIL 22, 2020

I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link]. — Chelsea Krieger, Marketing Manager. JD Edwards Re-Imagined. code line until at least 2031 –. Cheers, Chelsea.

Resources 52

Resources Innovation Roadmap Self Service 52

Oracle

JANUARY 24, 2019

Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Attend this session to learn how build a unique customer experience to your target market. Oracle Field Service Vision and Roadmap.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

Oracle

JANUARY 9, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. And then, developing a roadmap on how you’re going to move forward.” ” – Dan Cohen, Marketing Automation/Operations Manager, MongoDB.

Tips 80

Tips Customer Experience Roadmap Conference 80

Circular Edge

JUNE 17, 2020

One customer case study featured Emser Tile, who implemented Oracle CX Cloud to automate their marketing & sales processes from customer inquiry to order. I was also excited to see a demo of Oracle’s marketing automation platform during this session (as an Eloqua user myself!) — Chelsea Krieger, Marketing Manager.

Resources 52

Resources Case Study Study Conference 52

Gainsight

NOVEMBER 15, 2023

Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. Customer Cheat Sheet (Available now!) Survey Takeaway (Available now!)

Self Service 52

Self Service Customer Success Roadmap B2C 52

datastax

JULY 17, 2019

Recently, our roadmap has intensified and accelerated in response to customer demands. We must continue to challenge ourselves to rethink the products we build and develop new ways to take them to market. To that end, we made some big product announcements in May at our Accelerate conference.

Roadmap 40

Roadmap Conference Feedback Marketing 40

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. number below and maximize product-market fit for their book of business. Today we wrapped the first day of Pulse Everywhere, our reimagined Pulse.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Lithium

FEBRUARY 12, 2018

Our Lithium Network Conference (known as LiNC) is renowned in the industry for its focus on our customers and networking with the "best in CX". This last year was a big year. We brought on new customers, new employees, new product expertise, and hosted new events around the globe. So whats next? When you arrive in ATX, you'll.

Customer Experience 40

Customer Experience Roadmap Conference Course 40

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Involve Customer Marketing. Help the CMO grow their sphere of influence while growing engagement and growth by leveraging marketing expertise – it’s a win-win!

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Alliance by IFS

APRIL 22, 2019

The conference takes place April 23–26, in Palm Desert, CA. Large, complex field service organizations need comprehensive capabilities to address their multidimensional needs,” says Emily Hackman, Director of Global Marketing, Astea International. Astea has planned an extensive product release roadmap for 2019. www.astea.com.

Software 77

Software Management Roadmap Conference 77

Gainsight

OCTOBER 6, 2022

As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

Connections 40

Connections B2B Roadmap Conference 40

Gainsight

MARCH 25, 2021

In hot growth markets, that consumer attention is pricey. To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. There is a growing war for consumer attention that both B2C and B2B businesses face.

B2C 52

B2C B2B Roadmap Conference 52

Gainsight

FEBRUARY 16, 2021

And there were so many memories along the way, many from our Pulse conference. While “trade shows” and “user conferences” in tech are tried and true practices, we found that we could do much more. Product, Marketing, CS, Sales, and other functions focused their deliverables around the event.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Enhancing product roadmaps and improving net retention. Be sure to watch the full video below for even more helpful tips. .

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62