ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

Kerry Bodine

NOVEMBER 22, 2017

Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. By the end, I saw four major areas in which the discipline of service design needs to focus in order to be able to scale: technology, ubiquity, coaching, and delivery. And yes, that’s a challenge!).

Technology 120

Technology Conference How To Trends 120

CustomerSuccessBox

APRIL 18, 2022

That is due to the changes instilled by the technological revolutions in the industry. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you.

Conference 52

Conference Case Study Innovation Industry 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Remote Work – or a Version of – is Here to Stay. ENJOYING THIS ARTICLE?

Conference 68

Conference Contact Center Innovation Consulting 68

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The Experience Management Summit (X4). The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference.

Conference 52

Conference Customer Success Case Study Innovation 52

datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. Distributed” Moves to the Main Stage.

Conference 63

Conference Data Management Software 63

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 68

Conference Data Analysis Culture 68

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 52

Conference Leadership Industry Customer Success 52

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference.

Conference 52

Conference Industry Strategy Innovation 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. First, CSMs are less expensive than a typical account executive.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. Doing more with less. This creates a few economic benefits.

Conference 52

Conference Interaction Self Service B2B 52

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

Alliance by IFS

AUGUST 7, 2019

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! To ensure the 2019 Field Service Conference addresses the industry’s top challenges, Worldwide Business Research (WBR), who hosts the event, spent six months researching and designing a detailed agenda focused on participants’ pain points.

Conference 70

Conference Self Service Competitive Advantage Software 70

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. Here are 11 highlights from the sessions that I attended: 1) The Van Gundy family is entertaining.

Sports 120

Sports Conference Analytics Social Media 120

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. Matt Kreps, Managing Director. 215-682-2500.

Conference 50

Conference Hotels Leadership Financial 50

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. For starters, companies aren’t managing customer data effectively.

Conference 52

Conference Trends Interaction Software 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. One of the effects of the pandemic has been the consumer shift toward digital channels.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. First, CSMs are less expensive than a typical account executive.

Conference 40

Conference Interaction Self Service B2B 40

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. April 19, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Upstream Works

JULY 16, 2020

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics. Learn more about Upstream Works Omnichannel solutions here.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. Conference, Las Vegas.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in.

Conference 72

Conference Fashion Tips Course 72

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

ProProfs Chat

MAY 6, 2020

Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. . Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging.

Tips 108

Tips Management Customer Service Video 108

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

ShepHyken

OCTOBER 11, 2019

Unfortunately, many senior leaders, managers, and frontline team members don’t understand that every business is a people business. The post Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience appeared first on Shep Hyken. Read Shep’s latest Forbes article: Ten Ways To Handle A Brand Crisis.

Technology 95

Technology Customer Experience Hospitality Hotels 95

eGain Blogs

AUGUST 12, 2022

And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. To quote Gartner, “Knowledge management (KM) is the No. To quote Gartner, “Knowledge management (KM) is the No. You will know the megatrends.

Conference 87

Conference Self Service Chatbots Contact Center 87

CSM Magazine

MAY 25, 2023

Computer telephony integration (CTI) is revolutionizing the way contact centres are managed around the world. With Dynamics CRM, your business can now benefit from an integrated solution that helps simplify contact centre management across all channels. That’s where CTI integration with Dynamics CRM comes in.

CRM 52

CRM Management First Call Resolution Customer Satisfaction 52