6 Keys to Successful Contact Center Technology Change Management
DECEMBER 14, 2016
Success Depends On More Than Just Technology. You’re implementing a new technology solution – great! Some of these factors include your organizational change readiness, your organizational structure and resources, the quality of the agents and contact center management team, how the tool is used, and your adoption strategy. . The post 6 Keys to Successful Contact Center Technology Change Management appeared first on inContact Blog. Change is hard.