ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 74

Conference Data Analysis Culture 74

Beyond Philosophy

FEBRUARY 15, 2024

However, he hasn’t the faintest idea of how to do it from a practical sense. Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Connections 88

Connections Loyalty Brands How To 88

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. How to think digital first in customer success engagement models.

Conference 52

Conference Customer Success Case Study Innovation 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 52

Conference Leadership Industry Customer Success 52

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference.

Conference 52

Conference Industry Strategy Innovation 52

Kerry Bodine

MARCH 9, 2018

I’ve been writing a series of posts about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first post of the series focused on technology , and the second on the ubiquity of contexts in which practitioners are now applying service design.

Customer Journeys 120

Customer Journeys Conference How To Course 120

AWS Machine Learning

NOVEMBER 28, 2023

In 2023, the pace of adoption of AI technologies has accelerated further with the development of powerful foundation models (FMs) and a resulting advancement in generative AI capabilities. In this post, we discuss how to assess the potential risk of your AI system. What are the different levels of risk?

System 117

System How To Measurement Government 117

Optimove

JUNE 22, 2023

Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. Geofencing  Geo-fencing is a location-based technology that creates a virtual boundary around a physical location using GPS or RFID (Radio-Frequency Identification) technology.

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first three posts focused on technology , the ubiquity of contexts in which practitioners are now applying service design, and the discipline’s need for coaching.

How To 120

How To Conference Culture Touchpoint 120

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. Doing more with less. Invest/optimize tooling tech stack.

Conference 52

Conference Interaction Self Service B2B 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The misunderstanding stems from a situation where people tend to focus first on the technology. That’s a really common mistake for companies to make.

Conference 98

Conference Customer Success Leadership Sales 98

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. How to best structure a company to support product-led growth.

Conference 52

Conference Trends Interaction Software 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

CSM Magazine

MAY 5, 2023

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. This requires an emphasis on seamless end-to-end journey design, rather than just the technologies chosen to deliver it.

Technology 52

Technology Customer Service Self Service B2C 52

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

Conference 40

Conference How To Hotels Software 40

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. Define how to measure success. Define How to Measure Success.

Innovation 97

Innovation Customer Success Customer Journeys How To 97

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

Conference 40

Conference Interaction Self Service B2B 40

Zonka Feedback

MAY 16, 2024

Every year, some of the great CX leaders and professionals come together to share their insights and experiences about CX, learn from each other, and explore the best practices and CX trends in CX events and conferences held globally.

Conference 59

Conference Trends Customer relationships Technology 59

Totango

JUNE 8, 2022

Be sure to check out the full webinar to learn more about how Totango can help you eliminate chokepoints and scale your growth through our unique composable customer success platform. The post How to Scale Your Recurring Revenue Model appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

How To 88

How To Conference Customer Success CRM 88

datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. When it started, the themes were about how to deploy and run large-scale infrastructure. Velocity has always been about cutting-edge technologies and this year didn’t disappoint. What to Do About Your Data.

Conference 63

Conference Data Management Software 63

Calabrio

MAY 10, 2019

So, how can how you can shape CX for improved outcomes at your organisation? I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. How to Build a Voice-of-the-Customer Strategy to Achieve Your Customer Experience Goals.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Gainsight

MAY 15, 2024

Every year at Pulse, the ideas evolve, the technology improves, but one thing stays the same: this is the best community in the world. But it only works if we use technology to give everyone in th e company more time to be human. There’s one event we look forward to every year and it’s here! No one gets excluded in these halls!

Self Service 52

Self Service How To Customer Journeys Training 52

ChurnZero

MAY 10, 2019

Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Hope to see you all at the TSW Las Vegas conference in the Fall!

Customer Success 74

Customer Success Technology Conference Competitive Advantage 74

BirdEye

SEPTEMBER 22, 2022

Plus, how to select the right team chat software for your business. How to use a team communication app effectively. Now that we’ve talked about some of the reasons why businesses need team chat, let’s talk about how to use it effectively. Table of contents What is team chat? Team chat use cases across industries.

Software 98

Software How To Healthcare Video 98

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. These Customer Success video calls can be live through Zoom conferences or asynchronously with Loom. Technology is bringing exciting updates to the entire Customer Success industry.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

Kustomer

OCTOBER 22, 2020

Modernizing CX With Modern Strategies and Technology. The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”.

Conference 96

Conference Self Service Sports CRM 96

ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . There were a number of tech companies creating solutions for how to better communicate with patients, and how to deliver improved results across entire healthcare organizations. Healthcare and Tech.

Trends 79

Trends Technology Social Media Healthcare 79

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. In addition, she’ll moderate a panel on how to improve customer service in omni channel environments.

Omni-Channel 40

Omni-Channel Conference Customer Experience CRM 40

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. The ICX Summit is for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Call Experts

JANUARY 15, 2020

Success is developed through a perfect combination of talent and technology. HR departments can be passive in their innovations related to modernization through technology. How to Improve your HR Team's Performance with AI-Powered Systems. How Contact Centers Manage the Holiday Rush. Summer HR Conferences.

System 72

System Contact Center Call Center Customer Journeys 72

NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. If its use is not diminishing, it is mostly due to the technology’s ability to develop in response to new usage habits and user demands. What is WebRTC Technology? This technology is aimed at all businesses and contact centers.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

The DiJulius Group

FEBRUARY 17, 2021

You can count on human error, call-offs, customers being late, technology breakdowns, Read Full Article. The post How to be a Zero Risk Company appeared first on The DiJulius Group. Which typically happens during your slowest times. Perfect world circumstances are rare and the exception.

Company 104

Company How To Tips Groups 104

ProProfs Chat

OCTOBER 30, 2020

Now that you have understood the importance of a return to work survey let us learn how to frame the right survey questions. Let’s see how to frame questions on employee well-being: 1. How do you feel about returning to work? Before COVID-19, team meetings were face to face in a conference room. Let’s get started!

Survey 102

Survey Transportation How To Travel 102