SaleMove
JANUARY 19, 2024
Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences. The post How to Realize the Full Value of Technology Integrations appeared first on Glia Blog | Digital Customer Service Explained.
InMoment XI
APRIL 5, 2024
How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data. How to Minimize Response Bias Eliminating response bias can be almost impossible. For example, comparing self-reported behaviors with objective measures or official records can reveal inconsistencies.
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InMoment XI
OCTOBER 4, 2023
The idea behind integrated CX is to improve customer experience by combining large amounts of data with technology and services to create more complete customer insights and, as a result, more focused and measurable actions. I suggest taking a methodical approach with a dash of curiosity. The numbers can point you in the right direction.
Comm100
APRIL 2, 2024
Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters. Now let’s explore how to improve CSAT score with a 6-step strategy. The post How to Improve CSAT Score – 6 Step Strategy appeared first on Comm100.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
TechSee
APRIL 22, 2024
In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. While new technologies offer incredible promise, customer adoption is a very real challenge. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.
InMoment XI
JANUARY 30, 2024
How to Choose the Best Customer Experience Management Platform Choosing the right customer experience management is a critical decision for businesses aiming to elevate their customer interactions. How Often Will Those Resources Be Available to Us? At What Rates? Are We Subject to Any Parent Company’s Policies and Contracts?
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier. The benefits of self-service. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
How these emerging technologies can improve engagement, reduce churn. How to integrate new tools in your support tech stack, and more. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT
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Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand.
Advertiser: ZoomInfo
However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. How data impacts your organization as a whole. The best ways to learn how to achieve clean, consistent data. The digital age has brought about increased investment in data quality solutions.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
How to harness conversational AI technology to improve the employee experience. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health. Why it’s time to rethink agent performance KPIs and handling processes.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. He will share with you: Market research on the shifting labor market.
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