TechSee
APRIL 22, 2024
In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. The last thing these customers want is a bigger headache when trying to solve their problem.
C3Centricity
SEPTEMBER 26, 2023
How important is innovation in your organisation? If it is not one of your top three objectives, you’re missing out on revenue […] The post The Power of Creativity: How to Foster Innovation in Your Organization first appeared on c3centricity.
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Experience Investigators by 360Connext
SEPTEMBER 29, 2023
This year, business leaders face many challenges that can best be described as "stubborn." " Labor shortages, supply chain disruptions, and inflation are just.
C3Centricity
APRIL 23, 2024
Foster Creativity and Innovation It’s not all bad news! Budget constraints can actually serve as a catalyst for creativity and innovation within the marketing team. Encouraging team members to think outside the box and develop unconventional ideas can lead to cost-effective marketing solutions that drive significant impact.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Experience Investigators by 360Connext
JANUARY 23, 2024
Unlock the secrets to a customer experience that’s both innovative and effortless. On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers.
InMoment XI
APRIL 5, 2024
How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data. How to Minimize Response Bias Eliminating response bias can be almost impossible. True innovation often requires a human touch.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
She’ll explore how to pinpoint, measure, and attain benefits such as increased revenue per customer, call reduction, reduced attrition, referral growth, and reduced cost-to-serve through CX improvements, all while actively engaging your customers.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.
In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Donald Fan will show how to connect those dots. By exploring scientific studies and corporate practices from Walmart Inc.,
Speaker: DeAnna McIntosh, Retail Growth Strategist
We must still find ways to be innovative in order to remain at the forefront of our customer's minds. So how can we drive innovation and uncover new sources of revenue in this challenging retail environment? April 4th, 2023 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! Embrace automation, collaborate with new technology, and watch how you thrive! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.
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