Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ChurnZero

APRIL 22, 2022

There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. this October.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge. Embrace feedback and view failures as opportunities for growth and learning.

Management 40

Management Roadmap Trends Communication 40

Lithium

FEBRUARY 12, 2018

Our Lithium Network Conference (known as LiNC) is renowned in the industry for its focus on our customers and networking with the "best in CX". This last year was a big year. We brought on new customers, new employees, new product expertise, and hosted new events around the globe. So whats next?

Customer Experience 40

Customer Experience Roadmap Conference Course 40

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course!

CEM 40

CEM Roadmap Contact Center Conference 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Please see below for the full course descriptions and other important details. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. ROI results include customer retention AND CSM retention, referenceable customer growth, efficiency using JO, and of course positive revenue impact.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Elevio

OCTOBER 14, 2018

I need to preface this by saying we’ve still got a long way to go, with a good number of lessons still to learn (and unlearn), so what comes next shouldn’t be taken as a roadmap to success but instead an insight into how we got to reach this particular milestone. Look after yourself. Try not to say yes to the feature request too early.

Self Service 107

Self Service Metrics Course Marketing 107

Chadwick Martin Bailey

OCTOBER 9, 2020

Personally, I have two or three trusted mentors in my life and those relationships were cultivated and have evolved over the course of my career. We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward. and “ What’s your role in that transformation?”

Roadmap 40

Roadmap Financial Healthcare Consumers 40

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. And what’s worse, 68% of respondents said that when they have a bad experience, their most common course of action is to tell their friends and family about it.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. Don’t be scared to uncover problems, because they’ll arise eventually when you won’t be able to course-correct as effectively.

Metrics 63

Metrics Self Service Roadmap ROI 63

Wired and Dangerous

MAY 8, 2021

There are some exceptions, e.g. a sports dub, a goods train, a clothes-brush, a sales conference. Courses and Training Credits are subject to Atlassians Training Terms and Policies (Training Terms and Policies), subject to the terms below support agreement training. The first noun is usually singular. not a WATER and not a-music.

Government 91

Government Insurance Policies Training 91

Gainsight

FEBRUARY 2, 2024

In this blog, we break down the basic tenets of customer training, outline four traditional training methods that companies use today, and present ways to supplement them with online courses to create more effective customer training programs. What Is Customer Training? These are just the tools, however.

Training 52

Training Course Consulting Software 52

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. Of course few advisors or team leaders actually know the individuals within Compliance.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. That caused a $10 million churn overall last year, then you’re more likely to get that feature fixed or added to the product roadmap.

Management 52

Management How To Effort Score Customer Success 52

AWS Machine Learning

DECEMBER 20, 2023

Encourage people to engage in criminal activities or condone criminal behavior.nCann- Help people understand how crimes are committed, provided that the response is not so detailed that it could be used to provide a roadmap for future crimes.n- In 2021, he presented a paper on adversarial neural networks at the ICLR conference.

e-support 98

e-support Training Conference Examples 98

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Kayako

FEBRUARY 13, 2019

Are your education courses available on-demand, on a platform with usage metrics easily tracked in one location? I was at a conference recently and a Chief Customer Officer commented that the entire 10-foot wall of his office mapped out the customer journey in extreme detail. If so, why? Build a Holistic Customer Health Metric.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Gainsight

NOVEMBER 15, 2023

Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. Customer Cheat Sheet (Available now!) Survey Takeaway (Available now!)

Self Service 52

Self Service Customer Success Roadmap B2C 52

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course).

Sales 98

Sales Customer Success Conference Customers 98

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. The session is also recorded and will be available at the end of the conference. I am joined by two very special guests, so I am pleased to introduce Anil Panguluri, who’s Birdeye Senior VP of Product Management. Have a great rest of the day.

Brands 58

Brands Social Media Multi-Channel Tools 58

NetBase

OCTOBER 7, 2019

A Roadmap to Meaningful Content. Not to mention networking breaks and an after party, of course! Morning: In Los Angeles, your Day Two morning offerings will look like this: Afternoon: The afternoons of Day Two, at both conferences, you’ll have two tracks to choose from, with introductory and master class options.

Analytics 8

Analytics ROI Brands Social Media 8

ChurnZero

SEPTEMBER 25, 2020

To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). When you look at your entire roadmap from ideation to go-to-market, there are opportunities to involve Customer Success in every single step. Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

NetBase

OCTOBER 22, 2018

All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. The NetBase Roadmap – Skating to Where the Puck Is. And of course we heard from NetBase CEO Peter Caswell. Keynote Kickoff with Brian Solis.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Retently

AUGUST 26, 2019

Of course, keeping track of social media mentions on all relevant platforms isn’t really possible. There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. But that’s not enough.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

Kustomer

JANUARY 13, 2022

Today I’m excited to share one the most popular sessions from our recent Kustomer Now annual conference – putting the customer at the center of finserv universe. Hi everybody at the Kustomer Now conference. As well as WhatsApp, that’s something that’s on our roadmap for the near future.

Self Service 97

Self Service Omni-Channel Customers Social Media 97

BirdEye

MARCH 17, 2023

This helps businesses get ahead and course correct, saving a lot of time, resources, and money. Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Who needs small business consulting services?

Consulting 98

Consulting Social Media Financial Strategy 98

Amity

OCTOBER 31, 2016

Of course, we wouldn’t have anything to market or sell without engineering, and that’s how we actually solve the customer's problem. And of course, there is operations: billing, HR, etc. Scaling is a challenge , and technology is, of course, the most effective way to deal with it. Our amazing platform is the key.

Customer Success 0

Customer Success Customers Metrics Sales 0

Martin Hill-Wilson

FEBRUARY 16, 2016

As you might recall in my preceding article on this topic, I lined up Virtual Assistants with Visual IVR and Interaction Analytics as the most catalytic technologies that contact centres ought to be adding onto their three year roadmap. Of course she is not alone. Related Stories Got These On Your 2016-2019 Service Roadmap?

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132