InMoment XI

MARCH 14, 2018

Over the past couple of weeks, I had the good fortune of attending two different conferences where entrepreneur-investors from the TV series Dragon’s Den (in Canada) and Shark Tank (in the US) were speaking. These types of shows are my favorites. View Article.

Conference 200

Conference Innovation 200

InMoment XI

MARCH 14, 2018

Over the past couple of weeks, I had the good fortune of attending two different conferences where entrepreneur-investors from the TV series Dragon’s Den (in Canada) and Shark Tank (in the US) were speaking. These types of shows are my favorites. View Article.

Conference 200

Conference Innovation 200

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. And Speaking of Employee Experience…. …it 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Beyond Philosophy

MARCH 14, 2024

Having these discussions or rules helps the group slow down and have time to communicate rather than rush to a solution, even if nobody’s speaking out against it initially. They will learn not to ask or speak up for fear of being on the business end of that ridicule and rebuke. Include the whole team. Click here.

Leadership 78

Leadership Conference Groups eBook 78

Heart of the Customer

APRIL 9, 2020

Perhaps they read an article, or they heard about a CX program another company offered, or saw a competitor speak at a conference. Here’s a story I’ve seen played out multiple times: An executive believes in the power of customer experience (CX). For whatever reason, the executive saw the light, and wanted a CX program […].

Conference 133

Conference Customer Experience Company ROI 133

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. One of the more enjoyable activities in my life is playing hockey.

Customer Service 136

Customer Service Effort Score Sports Conference 136

Heart of the Customer

JANUARY 7, 2020

I heard Lee Becker, Chief of Staff of the Veterans Experience Office (VEO) of the VA speak at a recent Medallia conference and was blown away by his remarks. I reached out for an interview because I wanted to share with a broader audience his thoughts on what it’s like to drive change within a […].

Customer Centricity 139

Customer Centricity Conference Customers Customer Experience 139

NICE inContact

FEBRUARY 19, 2019

As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers.

Innovation 120

Innovation Conference Customer Experience Interaction 120

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career. Speak to Colin and find out more.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Where am I speaking ? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. DesignThinker’s Academy Design Thinking Conference. Looking for someone to speak at your next event?

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Storyminers

JULY 2, 2020

A professional speaker doesn’t just speak, a professional speaker runs a business. Professional speaking is no longer a job for the meek or weak. I’ve learned that professional speaking is no longer a one-person business. I’d like to see a directory of places where speaking can happen. I make sure they can find me.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 198

Marketing Technology Customer Centricity Conference 198

CSM Magazine

NOVEMBER 14, 2023

I recently had the privilege of speaking at the Unleashing Digital Customer Experience conference in Amsterdam. During the conference, I provided an update on Sabio’s journey with generative AI implementations, highlighting where we are finding real value in the technology.

Conference 52

Conference Groups Touchpoint Innovation 52

Oracle

AUGUST 14, 2018

At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. It was a pleasure speaking with Canine Therapy Corps , Yamaha , Vitamix , as well as another one of my favorites, Pepper the Robot.

Retail 174

Retail Conference Travel Innovation 174

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Where am I speaking ? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. Looking for someone to speak at your next event? CXPA’s 2016 European Insight Exchange. March 31, 2016.

CEM 120

CEM Conference Customer Experience Professionals Contact Center 120

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Beyond Philosophy

APRIL 18, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Privacy in the Age of Personalization: Striking the Right Balance appeared first on Beyond Philosophy.

Advertising 78

Advertising Conference Technology Brands 78

Beyond Philosophy

DECEMBER 28, 2023

So, we should be able to speak or type questions like talking to someone. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Mead says in this scenario, the AI does two things. Click here.

Self Service 88

Self Service Airlines Conference Call Center 88

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By assessing your current experience and the emotions it evokes, you can strategize how to improve it for them in specific—and practical—ways.

Connections 88

Connections Loyalty Brands How To 88

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Conference 98

Conference Customer Success Customer Journeys Industry 98

NICE inContact

APRIL 24, 2019

I’ll be speaking at the CRM Evolution conference in Washington DC next week on the importance of customer experience to sales and presenting a brief overview of the maturity model. The session (A104), Improving Sales Results with Customer Service , is on Monday, April 29 th at 2:15 in the Smart Sales track.

Sales 136

Sales Customer Service Conference CRM 136

Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement.

Conference 49

Conference Meeting Contact Center Customer relationships 49

ChurnZero

APRIL 8, 2022

At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. Every ChurnZero team member I interacted with was absolutely amazing. Y’all are the best!”.

Customer Success 98

Customer Success Conference Leadership Omni-Channel 98

Kayako

JANUARY 28, 2016

I’m delighted to announce that Kayako is now a co-producer of Elevate Summit , the new name for UserConf: the biggest conference for customer support and success professionals. The first Elevate Summit will be in a brand new location for the conference, taking the show to Austin, Texas on April 16th. About Elevate Summit, Austin.

Conference 120

Conference Industry Meeting Tools 120

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking'

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Beyond Philosophy

SEPTEMBER 21, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus the quality of the answers is high and the price couldn’t be lower. Click here.

Conference 88

Conference Strategy Examples Communication 88

Daniel Group

SEPTEMBER 15, 2023

Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. Fred Reichheld is a prominent figure in the business world, known for creating the NPS program and his contributions to customer loyalty.

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

ShepHyken

APRIL 8, 2020

My good friend and speech coach, Patricia Fripp —who happens to be the top speaking coach on the planet to professional speakers and executives—shared a great story about how one business got creative to get the inside scoop on what their customers were saying about them.

Net Promoter Score 123

Net Promoter Score Effort Score Conference Hotels 123

Adrian Swinscoe

JULY 9, 2021

I remember flying from London to Barcelona five years ago to speak at a conference. On entering the departure lounge, I was notified that the plane […]. The post Why the future of customer experience lies in the present first appeared on Adrian Swinscoe.

Customer Experience 52

Customer Experience Conference Customers 52

Beyond Philosophy

NOVEMBER 2, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Customers say they want choice, but the evidence shows they don’t! appeared first on Beyond Philosophy.

Conference 88

Conference Loyalty Programs Examples Customers 88

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. and the United Nations.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in.

Conference 72

Conference Fashion Tips Course 72

One Millimeter Mindset

SEPTEMBER 11, 2018

Asking me to provide pro bono insights for your own benefit, without even taking the time to schedule a conference call to introduce yourself, is disrespectful. Without being available to speak to me in person or via conference call. For starters. All via a series of emails. Develop Industry 4.0

Communication 167

Communication Social Media B2B Conference 167

NobelBiz

OCTOBER 23, 2020

From running magic shows when he was 12 to speaking at international conferences: this is Shep Hyken! Before Shep Hyken releases his highly-anticipated and highly-possible biography, you've got this short video of him talking about his story getting into customer support and experience.

Video 59

Video Conference Customer Experience Customers 59