BlueOcean

APRIL 16, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaboration + Innovation = Success.

Conference 68

Conference Contact Center Innovation Consulting 68

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

Gainsight

DECEMBER 5, 2023

Brace yourselves for an exciting twist as we bid farewell to the iconic San Francisco backdrop and set our sights on the heartland of innovation – St. Tech and Innovation Hub of the Heartland St. As the voice of this community, we want to connect with companies all over the nation, not just the coasts. Louis, you ask?

Conference 52

Conference Travel Entertainment Innovation 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. INBOUND 2021. Boston- USA.

Conference 52

Conference Customer Success Case Study Innovation 52

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Conference 52

Conference Analytics Connections Tips 52

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Conference 68

Conference Data Analysis Culture 68

InMoment XI

SEPTEMBER 28, 2022

In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. This is a belief I’m incredibly passionate about. Qualitative Research.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

Gainsight

DECEMBER 5, 2023

Brace yourselves for an exciting development as we bid farewell to the San Francisco backdrop and set our sights on the heartland of innovation – St. Tech and Innovation Hub of the Heartland St. As the voice of this community, we want to connect with companies all over the nation, not just the coasts. Louis, you ask?

Conference 52

Conference Meeting Travel Entertainment 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives from companies like Slack, Zoom, Intercom, and Stripe—plus 25+ AMAs with top industry experts, 100+ workshops, happy hours, and lots more. Ascent Conference.

Conference 52

Conference Industry Strategy Innovation 52

BlueOcean

MARCH 7, 2024

“Since the beginning, I knew there was something unique about this company. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. We saw there was a true cultural fit.

Sales 177

Sales Customer Service Sports Contact Center 177

Strativity

AUGUST 30, 2023

The 2023 IDEA awards were announced on August 23 in New York City at a gala ceremony held during IDSA’s annual International Design Conference. It’s an honor to see our collaborative effort to create innovative, customer-centric products and experiences recognized by the design community with distinctions such as the IDEA awards.”

Industry 52

Industry Company Customer Centricity Innovation 52

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Conference 52

Conference Government Consulting Communication 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. About PCI Pal.

Conference 52

Conference Government Industry Communication 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Does your company want to see profitable growth?

Conference 52

Conference Customer Success Culture Customer Centricity 52

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in.

Conference 72

Conference Fashion Tips Course 72

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

Conference 49

Conference Customer Success Customer Centricity Leadership 49

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

datastax

MARCH 20, 2019

Find out at DataStax Accelerate , the world’s premier Apache Cassandra conference, which will take place May 21–23, 2019 in Washington, D.C. The Promising Innovation Award highlights customers that are planning innovative projects that fundamentally transform the way their companies leverage data in a mission-critical way.

Company 88

Company Conference eBook Banking 88

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. After talking to hundreds of customers, we discovered one important thing: companies need more ways to measure the value they’re bringing to their customers.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Conference 52

Conference Government Industry Communication 52

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience.

Retail 74

Retail Innovation Trends Ecommerce 74

West Monroe

MARCH 7, 2024

Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce: “Customer centricity is about paying attention to those customers that obviously have the opportunity for higher profitability and more sales and more revenue, but not at the expense of everything else. Do you need digital to be innovative?

Innovation 52

Innovation ROI Customer Centricity Conference 52

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As A Whole New Way of Working.

Conference 96

Conference Self Service Sports CRM 96

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

Resources 149

Resources Contact Center Conference Interaction 149

CSM Magazine

JANUARY 31, 2022

These working practices have started as a way for companies to adapt to pandemic restrictions but have now become a standard way of conducting business, as everyone started to see the advantages. So, how have companies and employees adapted to these new working practices, and how can they maintain productivity remotely to thrive?

Company 52

Company Innovation Video Tools 52

ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ReviewTrackers

APRIL 19, 2017

The summit is considered to be one of the leading conferences for executives in marketing, strategy, and physician relations from healthcare-related organizations. Award-winning customer feedback software company and patient experience technology partner ReviewTrackers will be one of the exhibitors at the summit.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

Call Experts

AUGUST 2, 2019

recently identified our company as one of the top Third-Party Verification Companies. Clutch is a B2B ratings and reviews firm that examines thousands of companies based on reviews from their clients, their industry knowledge and expertise, and their ability to deliver high-quality services. More Blogs Menu.

Company 68

Company Call Center Conference Contact Center 68

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. “JD as a platform for continuous innovation. Continuous Innovation with E1 9.2. We heard more customer success stories –. Lease Management. (PS releases.

Resources 52

Resources Innovation Roadmap Self Service 52

Oracle

JUNE 26, 2018

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd. Mason Companies, and Vitamix to attend. Insight will take place in downtown Denver from July 30 – August 1.

Conference 40

Conference Tips Innovation Loyalty 40

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. About Calabrio.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Think Customers

DECEMBER 18, 2020

Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes are disrupted by a pandemic? The barriers to entry for launching a beverage company are relatively low,” he said.

Innovation 64

Innovation Retail Hospitality Conference 64

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. But there are risks as well: cost of innovation, exposure to cyber-attacks, and business models that are being challenged by new players.

Conference 40

Conference Financial Technology Innovation 40

Up Your Service

MARCH 8, 2018

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. But there are risks as well: cost of innovation, exposure to cyber-attacks, and business models that are being challenged by new players.

Conference 40

Conference Financial Technology Innovation 40