Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 88

Training Sales Strategy Study 88

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. How many of your clients have voiced this sentiment, when attempting to traverse execution of pre-sale promises and their post-sale service delivery and execution? As degradation of services became more frequent, I exercised leadership communication.

Leadership 61

Leadership Communication Customer Retention Sales 61

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Oracle

JANUARY 12, 2021

If it seems like there are no longer any boundaries for how and when sales meetings happen, that’s because there aren’t. In a recent research report , 90% of sellers reported that they’ve taken sales calls in unusual places. Marketing and sales teams need a shared set of metrics to define the sales/marketing pipeline.

Sales 52

Sales Conference Video CRM 52

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Meeting Customer Retention 72

Lumoa

MAY 5, 2022

It can open up new opportunities, additional sales and long-term customer relationships. Developing CX leadership requires collaboration and communication with customers, employees, and partners. Recognized research says that communication is the most important factor for high-performing teams.

Strategy 277

Strategy Customer Experience How To Analysis 277

Storyminers

SEPTEMBER 11, 2020

It was obvious something was not working in tandem with the company’s ambition to cultivate meaningful business relationships at a scale which resulted in new sales, despite their best efforts. By doing the research and data entry for us, Nimble frees us up to communicate individually and meaningfully with each person we know.

Case Study 147

Case Study CRM Study Customer Experience 147

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

BirdEye

AUGUST 7, 2023

And include information about common car issues, images, and videos showing how your workshop solves these issues. Auto repair marketing combines digital and real-world marketing strategies to generate leads, increase sales, and spread brand awareness. Email works great as a communication, promotional, and lead-generation tool.

Strategy 52

Strategy Sales Marketing Social Media 52

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Sales 110

Sales Resources Communication Groups 110

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. Nine out of ten managers confirm that customer experience is a strategic objective for increasing sales and revenue.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

ShepHyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

Lumoa

APRIL 17, 2018

Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally? Everyone’s happy and the sales of the new device went up. Customer feedback was brought up at service design workshops as well as board meetings. Customer feedback up as inspiration and a proof of concept.

Feedback 295

Feedback Software Healthcare Training 295

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? So you do not have to think about a thing!

Strategy 120

Strategy Sales Communication Management 120

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

ECXO

APRIL 18, 2024

Another time, he had to mediate between a frustrated customer and an indifferent sales representative who had sold the customer a product that didn’t meet their needs. His desk mate, a giraffe named Gina who worked in the sales department, began to notice the difference in Jose’s interactions with customers.

Customer Experience 97

Customer Experience Customer Centricity Chief Customer Officer Culture 97

BirdEye

JUNE 4, 2021

We sat down with Brandon Dowdy-Ernst, CXO of Smile Workshop to understand what exactly a Chief Experience Officer does and whether every company should have one. Can you tell us a little bit about Smile Workshop? Smile Workshop is a 14-location dental practice headquartered in Texas. So far, it’s been going fantastic.

Social Media 98

Social Media Touchpoint Customer Journeys Communication 98

CSM Magazine

MARCH 7, 2024

Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair service and has transitioned from the supply and service of professional valeting equipment to a one-stop shop for all types of pressure washing equipment. .”

Automotive 52

Automotive Customer Relationship Management CRM System 52

ShepHyken

DECEMBER 3, 2023

Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover.

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60

Kerry Bodine

NOVEMBER 29, 2017

I got a great question this morning from some colleagues who attended of one of our recent journey mapping workshops together: “Our marketing team would like to map the prospect journey from awareness up to purchase, but there are so many entry points and no linear process. So resist the urge to create a CTBD. Touchpoints. Journey Flows.

Customer Journeys 225

Customer Journeys Touchpoint How To Customers 225

Customer Bliss

JANUARY 10, 2019

Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. His sales team positively encourages customers, telling them that they have the power to make a choice that matters. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Leadership 155

ShepHyken

OCTOBER 23, 2023

Eight Key Communication Lessons That Can Improve Your Customer Relationships by Forbes Councils Member (Forbes) When it comes to communicating with customers, every company has their own way of doing things. I especially like lesson number eight, which is that sometimes, no communication is the best communication.

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

One Millimeter Mindset

MAY 5, 2020

How will you move one millimeter beyond comfortable sales, design and engineering tactics? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Strategy 95

Strategy Sales Communication Innovation 95

Experience Investigators by 360Connext

MAY 26, 2020

The service blueprint conveys what people, processes, systems and communications are required to deliver on the best experience for your customer. They might receive confirmation communications and updates on their delivery. A sales associate manually processing a customer payment. A workshop preparation checklist.

Customer Journeys 143

Customer Journeys Net Promoter Score System NPS 143

SurveySensum

JULY 4, 2022

STAGE 6: After-sales. The consumer may visit the brand’s workshop to get the maintenance or repair service done or check the car’s spare parts. . Take a survey before the sale of the car – Pre-Sales Surveys. Were you happy with the sales agent’s behavior? Let’s start with consideration. You’ll learn.

Automotive 52

Automotive Customer Journeys Survey Touchpoint 52

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Analytics 133

Analytics Communication Connections Sales 133

Lumoa

JULY 17, 2023

For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. This enables the customer to communicate with the team in their preferred way, whether through self-service or live chat.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Entertainment 117

Entertainment Leadership Communication Connections 117

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? Or your employer.

Groups 104

Groups Exercises Strategy Resources 104

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Company 96

Company Sales Leadership Innovation 96

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 117

Course Communication Groups Engagement 117

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Customer Retention 65

Customer Retention Sales Communication Groups 65

One Millimeter Mindset

OCTOBER 13, 2020

Not just over the sales cycle or the duration of the project. If so, do you watch over-eager salespeople, pre-sales engineers and engineers transform? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business?

Automotive 93

Automotive Healthcare Innovation Sales 93

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Offer webinars or workshops to deepen their understanding and facilitate decision-making.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Storyminers

MARCH 26, 2018

First, we noted the problems we saw (using our business lens): The number of communications on social media was way up, but quality interactions were down (so different than a year earlier). By doing the research and data entry for us, Nimble frees us up to communicate individually and meaningfully with each person we know.

Social Media 100

Social Media CRM Customer Experience Design Communication 100