Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 88

Training Sales Strategy Study 88

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Under his leadership (three different times), the company grew and flourished as a brand known for its excellent customer experience.

Customer Service 73

Customer Service Loyalty Programs Customer Retention Metrics 73

One Millimeter Mindset

SEPTEMBER 13, 2018

Next, each of these critical components are required to communicate and collaborate with each other. Because collaboration and communication are perceived as “nice to have” soft skills. Mandatory assignment to a team is not the equivalent of communication and collaboration. Seamlessly. Interoperably. Contact me.

Leadership 71

Leadership Communication Industry Knowledge Base 71

Lumoa

MAY 5, 2022

It can open up new opportunities, additional sales and long-term customer relationships. Developing CX leadership requires collaboration and communication with customers, employees, and partners. Recognized research says that communication is the most important factor for high-performing teams.

Strategy 277

Strategy Customer Experience How To Analysis 277

Customer Bliss

MAY 31, 2018

Antonio has a lot of experience blending marketing and sales. This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally. Why is it important? What are the benefits it will bring us?

B2B 107

B2B Industry Leadership Conference 107

Experience Investigators by 360Connext

APRIL 23, 2024

Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. This loyalty translates into substantial financial benefits, as loyal customers are not only more likely to make repeat purchases but also to advocate for the brand, thereby increasing referrals and sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

Customer Bliss

JANUARY 10, 2019

Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. His sales team positively encourages customers, telling them that they have the power to make a choice that matters. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Leadership 155

ShepHyken

APRIL 14, 2024

17 Tips For Building Brand Loyalty With Thought Leadership Content by Forbes Expert Panel® (Forbes) For many companies, to achieve brand loyalty among their customers is the ultimate goal. My Comment: The Forbes Communications Council has compiled a list of 17 tips for building loyalty. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

One Millimeter Mindset

OCTOBER 8, 2020

Do your story narratives change each time you communicate with colleagues and clients? Thus, each story you tell, and stick to telling, clearly communicates a lesson, a parable. Develop a communication agenda for when, where and why to tell any type of story in the first place. So, first, ask yourself. Then, ask yourself why.

Entertainment 117

Entertainment Leadership Communication Connections 117

Experience Investigators by 360Connext

APRIL 25, 2023

Organizational culture is usually defined and communicated by founders and leaders, but it is also shaped and changed by employees. When leading workshops with leaders, I often start with a simple exercise. Lost sales, service costs, high return rates, and even employee turnover are all happening without real focus on these practices.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Company 96

Company Sales Leadership Innovation 96

ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Does no one want to see change?

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

BirdEye

JUNE 4, 2021

Despite these changes, many businesses maintain the same leadership structure they have had for decades. We sat down with Brandon Dowdy-Ernst, CXO of Smile Workshop to understand what exactly a Chief Experience Officer does and whether every company should have one. Can you tell us a little bit about Smile Workshop? Try Birdeye.

Social Media 98

Social Media Touchpoint Customer Journeys Communication 98

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. That means communicating with integrity, openness, and honesty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Sales 110

Sales Resources Communication Groups 110

ClearAction

JANUARY 8, 2024

Longer sales cycles due to distrust. Senior Leadership Team ) Link customer outcomes to financial outcomes in every sentence referencing money or objectives. It’s all about how you collect, clarify, communicate, and champion insights. Why does this drive growth? Anything you do that bothers customers costs you!

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

One Millimeter Mindset

SEPTEMBER 12, 2018

Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. Did you know that my keynotes and workshops are tailor-made for the professional peacocks in your life?

Customer Experience 118

Customer Experience Social Media Sales Innovation 118

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? So you do not have to think about a thing!

Strategy 120

Strategy Sales Communication Management 120

One Millimeter Mindset

SEPTEMBER 17, 2018

Then take a look at my latest speaking programs and workshops. . Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. is available on Amazon.com.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

One Millimeter Mindset

MAY 5, 2020

How will you move one millimeter beyond comfortable sales, design and engineering tactics? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Strategy 95

Strategy Sales Communication Innovation 95

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Analytics 133

Analytics Communication Connections Sales 133

One Millimeter Mindset

SEPTEMBER 29, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Delivered virtually or in-person. Contact me here. Build Trust.

Meeting 86

Meeting Leadership Training Tools 86

One Millimeter Mindset

MAY 19, 2020

So yeah, while the sales guys and gals get all the customer acquisition glory and credit, consider your own mission-critical role. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? Or your employer.

Groups 104

Groups Exercises Strategy Resources 104

One Millimeter Mindset

FEBRUARY 13, 2019

How can chapters continuously attract the right pro-bono leadership committed to developing a relevant mix of programming and benefits to keep members excited about and committed to attending monthly chapter meetings? Is chapter leadership actively engaged in making each member welcome throughout each meeting?

Leadership 63

Leadership Guidelines Meeting Engagement 63

One Millimeter Mindset

MAY 7, 2020

And, perhaps even, their own leadership capacity is tested. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Finally, you make the call. Build trust.

Strategy 86

Strategy Leadership Resources Communication 86

One Millimeter Mindset

OCTOBER 27, 2020

Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 117

Course Communication Groups Engagement 117

eGain Blogs

OCTOBER 29, 2021

At KMWorld Connect 2021, you’ll get practical advice, thought leadership, and access to in-depth training and workshops on how KM and related disciplines can provide enormous value for your organization and transform your business. Post-facto catch up of the missing sessions. Join us at KMWorld Connect 2021!

Connections 93

Connections Conference Innovation Customer Engagement 93

Help Scout

SEPTEMBER 14, 2021

Customer service is also important for small businesses because it opens a direct line of communication with customers. At Workshop — a tool built to improve company culture through open and efficient internal communication — Co-founder and Chief Customer Officer Derek Homann is focused on using customer service as a differentiator.

Customer Service 127

Customer Service Self Service Tips Chief Customer Officer 127

One Millimeter Mindset

OCTOBER 13, 2020

Not just over the sales cycle or the duration of the project. If so, do you watch over-eager salespeople, pre-sales engineers and engineers transform? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business?

Automotive 93

Automotive Healthcare Innovation Sales 93

One Millimeter Mindset

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Customer Retention 65

Customer Retention Sales Communication Groups 65

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Inaugural Customer Success Leadership Study. Efficient Sales Models. TSIA Resource: 3 Tips to Lower Sales Costs Using Your Customer Success Org. Charters of Customer Success.

Resources 78

Resources Customer Success Tips Analytics 78

One Millimeter Mindset

OCTOBER 15, 2018

Is this company “poised to move to the next level” simply because their sales team had a few good years? Alternatively, their education and certifications scream out a completely different skill set than the leadership track they so desperately want to target. This is the point where Who We Are as Professionals of Worth kicks in.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Their leadership team is made up of people who are working together and leaving egos at the door. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

One Millimeter Mindset

JUNE 25, 2020

Quality of post-sale client care and feeding is either a deal maker or breaker. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My playbook of communication tools and methods, Do YOU Mean Business? What an adrenaline rush for both you and your client.

System 83

System Communication Groups Management 83