Russel Lolacher

JANUARY 25, 2021

CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. The strength of social media is in the “social” portion of the tools: the accessibility and the approachability that comes with connecting with people on a regular basis.

Social Media 119

Social Media Government Fashion Engagement 119

One Millimeter Mindset

SEPTEMBER 11, 2018

Social communication etiquette is going over the top. In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. Communication between leadership, management and front line employees. Can she connect us up, so we can have a discovery conversation?

Communication 167

Communication Social Media B2B Conference 167

InMoment XI

MARCH 6, 2024

With customer experience management emerging as a key growth strategy for companies across a wide variety of industries, the importance of delivering great experiences cannot be understated. Quotes About Customer Experience and Brand Reputation The next set of quotes describes the connection between customer experience and brand reputation.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

SmartMessage Blog

MAY 12, 2023

Social media marketing has become a crucial aspect of business strategy in today’s digital age. Today, billions of users use social media platforms. Businesses invest heavily in social media to reach a larger audience and increase brand awareness. What is Social Media Marketing?

Social Media 40

Social Media Marketing Advertising B2B 40

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. However, there are a number of contact center best practices that transcend industries.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

Comm100

OCTOBER 31, 2023

We’ve delved deep into the industry’s dynamics to provide four strategies that not only captivate players, but ensure they’re engaged, satisfied, and returning for more. The power of instantaneous support In our hyper-connected world, immediacy isn’t just a nice-to-have; it’s a necessity. The solution?

Chatbots 163

Chatbots Loyalty Engagement Strategy 163

Magellan Solutions

MAY 29, 2021

Many Healthcare BPO are stepping up to the challenge to connect patients and doctors amidst the pandemic. Social Media plays an important role in all industries, especially in health care. . In this article, we have listed down 9 ways healthcare BPO uses social media to support customers and employees with their needs.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Both the hospitality and CPG industries have their customers at their heart. ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

System 103

System Communication Contact Center Self Service 103

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Connected with their internal system, the bot automatically pulls the relevant information and provides it to the agent.

Chatbots 206

Chatbots Industry Customer Service Wait Times 206

InMoment XI

JANUARY 20, 2024

Retail is one industry that’s experiencing major disruption. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm. They’re engaging with brands via mobile browser, apps, messaging channels, and social media – just to mention a few.

Retail 260

Retail Customer Experience Social Media Chatbots 260

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective. State of the Connected Customer. ( [link] ). Access 1/19/24.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 260

Social Media Marketing Advertising Feedback 260

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 115

Social Media Course Training Marketing 115

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.

Social Media 83

Social Media Marketing Conference Analytics 83

Lumoa

MARCH 9, 2023

The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry. Let’s take a look at Buffer , a social media management company as an example.

Customer Experience 423

Customer Experience Social Media Customers Video 423

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Analysis 208

Analysis Social Media Trends Feedback 208

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Tips Sales Advertising 58

CSM Magazine

AUGUST 22, 2023

The highly competitive nature of the trades industry demands a constant influx of fresh clients to sustain growth, drive profits, and secure a steady stream of work. A well-defined brand not only sets a trade business apart from competitors but also establishes an emotional connection with customers, fostering trust and loyalty.

Industry 52

Industry Social Media Advertising How To 52

CSM Magazine

JUNE 30, 2021

Jason Grier, EVP and Chief Customer Officer at Reputation looks at the future of customer feedback surveys and how customer emotion is better captured on social media than by traditional survey forms. So, it begs the question: Do traditional surveys have a place in a modern world dominated by social media?

Social Media 59

Social Media Chief Customer Officer Survey Lifetime Customer 59

Ecrion

JULY 14, 2020

These days, it can feel like it’s more difficult than ever to connect with your customers. People are confined to their homes due to the pandemic and your customer service team may feel like their usual avenues for connecting with customers aren’t available. Read on to learn how technology is changing the customer service industry.

Self Service 92

Self Service Communication Technology Customer Service 92

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. Emotion is important in ensuring that the client is satisfied at the end of the line.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. Emotion is important in ensuring that the client is satisfied at the end of the line.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

Comm100

FEBRUARY 9, 2021

But what many people don’t know is just how many ways it can be used for different goals, in different industries. Dawson College understood that developing a personal connection with the students was essential, so they also incorporated Comm100’s video chat tool so they could speak face-to-face. Free Live Chat with Unlimited Agents.

Examples 146

Examples Industry e-support Abandon Rate 146

ReviewTrackers

APRIL 11, 2018

The state of social media today isn’t the same as it was a few years ago. In a rapidly evolving landscape, marketers must continue to keep an eye on industry trends and stay up to date with the latest social media marketing statistics. Social Media Marketing Statistics. There are 3.03

Social Media 83

Social Media Marketing Video Retail 83

NICE inContact

JUNE 11, 2019

It’s hard to think of the downsides of digital customer care, but there are a few industries that really can benefit from integrating digital channels and a more personalized approach to omnichannel: telcos, online retailers, and banks. But when it comes to the benefits of digital customer service, these seem to go across the board.

Industry 136

Industry Self Service Customer Service Banking 136

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? However, that brings up the question of what channels of communication are on hand. Therefore, you’ll need to have a thorough understanding of the most common channels of communication. Synchronous Communication Channels.

Communication 74

Communication Social Media Knowledge Base Chatbots 74

Happy or Not

FEBRUARY 26, 2024

In the competitive landscape of the restaurant industry, the secret sauce to long-term success that allows you to drive repeat business lies not just in the kitchen but in the hearts of your customers. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Social media can serve as a foundational tool to establishing your organization’s online reputation, because it is a direct form of communication with your consumers.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their experiences reverberate across communities, influencing perceptions and, ultimately, bottom lines. Historically, the tools of the trade have been emails and phone support.

Multi-Channel 130

Multi-Channel Omni-Channel How To Chatbots 130

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . PLAY AND SUBSCRIBE.

Culture 98

Culture Connections Leadership Communication 98

CSM Magazine

OCTOBER 16, 2023

In the finance industry, customer service is fundamental to lasting, positive relationships. How has customer service evolved in the finance industry over the past few years, and what role has Capital on Tap played in shaping this evolution? “At Consequently, we’ve achieved an industry-leading Net Promoter Score.

Industry 52

Industry Customer Service Social Media Net Promoter Score 52

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Comm100

FEBRUARY 6, 2023

One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. What is Customer Experience in the Financial Industry? CX is becoming increasingly important to the financial industry and all businesses as the differentiating factor.

Financial 200

Financial Trends Self Service Customer Experience 200

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52