Customer Bliss

SEPTEMBER 27, 2018

Communicate Your CX Strategy With Leaders, Stakeholders, and Outliers. In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences.

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

e-support 260

e-support Healthcare Multi-Channel Call Center 260

InMoment XI

MAY 23, 2023

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Check out this video!

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. That’s not just a tech company problem.

Communication 49

Communication Management eBook Conference 49

SurveySparrow

MAY 12, 2023

In 2023, the majority of business communication has shifted online. However, while virtual business communication has opened up a massive amount of possibilities to boost efficiency, it also comes with pitfalls. But what can you do to avoid these mistakes and streamline your virtual business communications?

Communication 52

Communication Tools Strategy Social Media 52

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Consulting Communication 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Culture 93

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers.

Communication 52

Communication Management Conference 52

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. Matt Kreps, Managing Director. www.astea.com.

Conference 50

Conference Hotels Leadership Financial 50

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication Trends Conference Video 62

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. For starters, companies aren’t managing customer data effectively.

Conference 52

Conference Trends Interaction Software 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. First, CSMs are less expensive than a typical account executive.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. Doing more with less. This creates a few economic benefits.

Conference 52

Conference Interaction Self Service B2B 52

CSM Magazine

JULY 30, 2021

Today’s customers increasingly expect live and real-time communication. A unified communications (UC) solution can help make this possible by integrating audio, video and mobile capabilities that enable a new level of customer service. Unified communications systems (UCS) are therefore essential for business success.

Communication 52

Communication Customer Service Video Travel 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

CX Accelerator

NOVEMBER 11, 2022

Project/Program Management. Change Management. Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. None of this is news to business executives or even to most hiring managers.

Communication 77

Communication Training Conference Study 77

Beyond Philosophy

MARCH 14, 2024

Harvey wrote “ The Abilene Paradox: The Management of Agreement ” years ago. Another reason is that the team has poor communication systems. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. That’s the bad news.

Leadership 78

Leadership Conference Groups eBook 78

NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! Telephony is a communication technology that is constantly reinventing itself in businesses.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. Here’s what we mentioned at the conference. In these organizations, Customer Success Managers (CSMs) are often involved in identifying and driving cross-sell/upsell efforts. First, CSMs are less expensive than a typical account executive.

Conference 40

Conference Interaction Self Service B2B 40

Playvox

OCTOBER 6, 2021

Gen Z is often recognized for having a communicative nature. . Now that we have an overview of the perspectives that will shape our workforce in the next three years, here are four tips to help you successfully manage a multi-generational contact center team. Do you know how your team members prefer to communicate?

Contact Center 75

Contact Center Tips Management Groups 75

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Experience Management (XM) encompasses CX + EX + PX. This is the heart of experience management!

Metrics 62

Metrics Management Effort Score ROI 62

CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

Conference 40

Conference How To Hotels Software 40

CSM Magazine

JULY 11, 2023

Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond.

Management 40

Management Roadmap Trends Communication 40

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Kustomer

OCTOBER 22, 2020

I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. Brooklinen is a company that made sure to break the mold when it came to inclusivity, with over 80% of their manager-level employees being female. Drumond of Worthix , sees similar benefits.

Conference 96

Conference Self Service Sports CRM 96

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. What is social media management? 84% of U.S. adults between 30-49 years old.

Social Media 98

Social Media Management Multi-Channel Analytics 98

SurveySparrow

SEPTEMBER 1, 2021

Managing a work-from-home team can be stressful. That’s why we decided to write this article so you can proactively avoid making remote team management mistakes and build a high-performing work-from-home team. Lack of Communication. It’s vital that, as the manager of the team, you check in on collaborators regularly.

Management 52

Management Conference Communication Exercises 52

ijgolding

AUGUST 12, 2014

Although this is a fact, there are still many organisations who are yet to understand how to manage this new ‘channel’ particularly well. Customers just expect you to be able to deal as effectively with their problems communicated through Twitter as they do over the phone. . The Ecosystem for Social Customer Service.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.

Conference 10

Conference Management Innovation Connections 10

Call Experts

JANUARY 23, 2019

Many business owners, managers, and employees are not familiar with the basics and are missing out on countless opportunities. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. Omnichannel management creates opportunity.

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

Inbenta

MARCH 15, 2021

However, these ticketing softwares are not self-sufficient and require active management so that they don’t become backlogged with unresolved requests. This article will outline six tips for you to implement to ensure the smooth operation of your ticketing system, and thus that you are making the most of your ticket management software.

Tips 81

Tips Management Knowledge Base Chatbots 81

Alliance by IFS

MARCH 26, 2019

a leading global provider of field service management and mobility solutions , today announced that they will be presenting at the 4th Annual Field Service Summit UK 2019 conference on Wednesday, April 3, 2019 in Coventry, UK. To see which 2019 field service conferences we are sponsoring, visit Astea.com/resources/events/.

Conference 92

Conference Customer Satisfaction Management Communication 92