Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Completely unacceptable.”

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

OCTOBER 24, 2023

However, Birdeye’s experience and expertise put clients’ minds at ease. AI can analyze reviews and suggest human-like, personalized responses. The Birdeye dashboard simplifies managing high-volume clients by surfacing insights. Key takeaways from the discussion Automation is crucial for agencies looking to scale efficiently.

Healthcare 58

Healthcare How To Hospitality System 58

Magellan Solutions

JUNE 14, 2023

Accounting, bookkeeping, marketing, invoicing, processing payments, and resolving customer complaints always come to mind. For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. They can conduct market research, develop new products or services, and create marketing materials.

e-support 52

e-support Social Media How To Chatbots 52

West Monroe

DECEMBER 11, 2022

This means that at a time when banks are poised to generate “cycle” high-net interest margins, they’re instead forced to prepare for volatility: increasing loan loss reserves, optimizing their workforce, and scrounging for deposit bases. Here’s why banks should adopt this approach—and how they can get it done.

Banking 52

Banking Marketing Self Service Financial 52

Talkdesk

MARCH 24, 2021

Insurers need to redesign business models to build their own digital transformation success story. With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . The opportunity to reinvent policyholder service.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Answer Dash

OCTOBER 15, 2018

In addition to tried-and-true foundational practices, our group of professionals shared their insights into new ways of approaching demand generation, improving content marketing, and leveraging early forms of machine learning and AI — all within the framework of a vastly expanded appreciation of the central role of the customer experience.

B2B 76

B2B Marketing Customer Experience Touchpoint 76

Kustomer

APRIL 29, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Steve Richard from ExecVision and Vikas Bhambri from Kustomer to learn about recording customer phone calls and how the data is useful to CX agents. Listen to the full episode to learn more.

Call Recording 98

Call Recording Omni-Channel Data Customers 98

AWS Machine Learning

AUGUST 16, 2023

Thomson Reuters (TR), a global content and technology-driven company, has been using artificial intelligence (AI) and machine learning (ML) in its professional information products for decades. Thomson Reuters Labs, the company’s dedicated innovation team, has been integral to its pioneering work in AI and natural language processing (NLP).

Innovation 75

Innovation Travel Multi-Channel Technology 75

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

AWS Machine Learning

OCTOBER 17, 2023

At Amazon Web Services (AWS) , not only are we passionate about providing customers with a variety of comprehensive technical solutions, but we’re also keen on deeply understanding our customers’ business processes. Today, let’s review a case study where AWS and New Hope Dairy collaborated to build a smart farm on the cloud.

Technology 99

Technology Video Innovation Effort Score 99

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. We downloaded the data from AWS Data Exchange and processed it in AWS Glue to generate KG files. You also deploy a local web app for an interactive search experience.

Entertainment 84

Entertainment Video Resources Data 84

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

SEPTEMBER 8, 2023

The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. Customer relationships in the real estate industry come from trust, customer experience, and personalized service. You can prove your trustworthiness to clients when they interact with you.

Management 110

Management Social Media Multi-Channel Tools 110

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

CSM Magazine

MARCH 15, 2023

We’re finding that one of the biggest CX challenges that our clients face is working out exactly how to capture, organise and act on the potentially billions of data points that are generated as a result of different customer journeys.

Data 52

Data Self Service CRM Groups 52

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. What would the world be like if AI were to be completely integrated into business practices?

Contact Center 98

Contact Center Self Service Consumers Examples 98

AWS Machine Learning

JULY 29, 2022

Amazon Lookout for Vision is a machine learning (ML) service that helps spot product defects using computer vision to automate the quality inspection process in your manufacturing lines, with no ML expertise required. This flexibility allows detection of defects on existing or new hardware.

Training 69

Training Policies e-support System 69

AWS Machine Learning

MARCH 6, 2023

LLMs’ generative abilities make them popular for text synthesis, summarization, machine translation, and more. These factors require training an LLM over large clusters of accelerated machine learning (ML) instances. In the past few years, numerous customers have been using the AWS Cloud for LLM training.

Training 80

Training Multi-Channel Communication Data 80

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Guiding Customers Through Proper Channels.

Self Service 52

Self Service Management How To Omni-Channel 52

AWS Machine Learning

NOVEMBER 29, 2023

In the last few years Large Language Models (LLMs) have risen to prominence as outstanding tools capable of understanding, generating and manipulating text with unprecedented proficiency. An evaluation is a task used to measure the quality and responsibility of output of an LLM or generative AI service.

Metrics 86

Metrics Training Examples Data 86

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. Accelerating customer-centricity.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

SmartKarrot

JANUARY 28, 2022

Adaptive Shield is a SaaS company that offers a security posture management platform that is used to help organizations manage and secure their cloud services. Binah AI is one of a kind SaaS-based startup founded in Israel. The firm provides video-based monitoring solutions for health and wellness services. Founded in: 2019.

Company 10

Company Financial e-support Innovation 10

West Monroe

JUNE 20, 2022

But we’re coming at that story a little differently this time around. A great example of significant platform growth is Heartland Dental, the world’s largest dental service organization (DSO). Both come with their own set of pros and cons. Still, they require investment in deepening market penetration over time.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

But we’re coming at that story a little differently this time around. A great example of significant platform growth is Heartland Dental, the world’s largest dental service organization (DSO). Both come with their own set of pros and cons. Still, they require investment in deepening market penetration over time.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

But we’re coming at that story a little differently this time around. A great example of significant platform growth is Heartland Dental, the world’s largest dental service organization (DSO). Both come with their own set of pros and cons. Still, they require investment in deepening market penetration over time.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40