ViiBE Blog

JANUARY 25, 2021

Simply put, Zendesk is a CRM catch-all. From start-ups to multinational corporations, Zendesk is there to provide top-tier CRM support software. ViiBE’s technology enables Zendesk users to engage in visual, AR remote assistance communication with their customers and/or technicians. Case study: Decathlon.

CRM 52

CRM Video Case Study Net Promoter Score 52

NICE inContact

NOVEMBER 8, 2019

It’s defined as communication your audience can understand the first time they read or hear it. This communication makes it easy for your audience to find and use the content you’re providing, because it’s: Clear Concise Well-organized. In worse cases, poor communication with customers could even lead to litigation.

Contact Center 136

Contact Center Self Service First Call Resolution Case Study 136

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Read the case study or watch the video ! Key Technological Tools and Solutions What are these magical tools?

Call Center 105

Call Center Management Contact Center Wait Times 105

Survicate

NOVEMBER 14, 2018

Ksenia Chaynikova: Pipedrive is a sales CRM that makes selling simple. And yes, of course, we’re using Pipedrive to keep track of the communications with our customers and document all the research findings! We need to understand the reasons why a prospect wants to start using a CRM. 400+ employees. E-mail Surveys.

CRM 79

CRM Feedback Survey Sales 79

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Multilingual abilities – Call centers based in diverse regions have agents fluent in languages like Spanish to enable smooth communication. TALK TO US!

Call Center 52

Call Center Healthcare Company Hospitality 52

NobelBiz

OCTOBER 31, 2023

Effective Communication: Transparency and Accessibility the Key to Trust When challenges arise, open and honest communication can make the difference between a lost customer and a loyal advocate. Ensure multiple channels of communication are available. When problems occur, be upfront about them.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

CSM Magazine

JUNE 11, 2019

Building a bespoke CRM for your business is a complex undertaking. When a custom CRM is well mapped out from the outset, it should provide added value for customers on delivery and well into the future. So, perhaps think about your CRM as THE place to truly understand AND engage with your customers. Choosing developers.

CRM 40

CRM System How To Case Study 40

TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. When choosing a use case, avoid selecting a process that changes frequently or one where errors are especially costly.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

BlueOcean

AUGUST 27, 2020

They should be able to clearly communicate their plans and transparently share their biggest hurdles. It communicates expectations on both sides and establishes measures of success, including all KPIs, metrics, and call volume forecasting. Frequent and structured communication for the duration of the implementation process is a must.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

Optimove

MARCH 10, 2022

And by partnering with us, they now have easy access to their unified customer data, orchestrate multiple channels at once, and leverage AI to drive CRM Marketing at scale. Now, Melita’s product, customer insights, digital marketing, and communications teams base their data-driven decisions on analyzing customer behaviors with Optimove.

Brands 52

Brands CRM Telecommunications Call Center Solutions 52

Magellan Solutions

JULY 13, 2023

You can also integrate AI with your customer relationship management (CRM) system to provide real-time lead scoring. Some examples of lead magnets include whitepapers, e-books, templates, free samples, case studies, self-help tools, quizzes, and exclusive content. This way, you can focus on leads most likely to convert.

Tools 98

Tools Effort Score Social Media Gamification 98

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Comm100

SEPTEMBER 14, 2022

Thanks to the prevalence of digital communications, the ways that colleges and universities have traditionally communicated are now foreign to many students. To break down this barrier to engagement, schools must introduce instant digital communication, and the only channel that can provide this is live chat.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Experience Investigators by 360Connext

NOVEMBER 5, 2019

Our top sales person has “his own way” of doing things , so we let him go outside of the normal processes like using our CRM system. Process is important, but let’s flip the script: Why is the process of entering customer data into the CRM system important to the customer? Do any of these sound familiar to you?

Sales 110

Sales Customer Journeys CRM Case Study 110

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

Optimove

JANUARY 19, 2022

Sending them the personalized communications that will drive better post-sign up conversion rates up should be a no-brainer. As a result, the company struggled to scale its marketing efforts and lacked the capabilities to orchestrate personalized, multichannel customer communications. Download the Full Case Study Here.

CRM 52

CRM Ecommerce Case Study Analysis 52

VDS

JUNE 6, 2023

Can you provide examples or case studies of how your solution has helped other organizations achieve scalability, flexibility, and integration capabilities? Consider features like omnichannel communication, intelligent routing, analytics, workforce management, and CRM integration.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

Can you provide examples or case studies of how your solution has helped other organizations achieve scalability, flexibility, and integration capabilities? Consider features like omnichannel communication, intelligent routing, analytics, workforce management, and CRM integration.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

ClientSuccess

OCTOBER 4, 2022

With ClientSuccess , your team can leverage best-in-class CRM and project management capabilities and industry-leading customer success-specific functionality and insights. Case Study: Plum Voice improves communication with customers and decreases customer churn by 70% with ClientSuccess. Ready to get started?

Software 52

Software Customer Success Case Study eBook 52

CustomerSuccessBox

FEBRUARY 25, 2022

If you are reliant on proactively handling overburdened spreadsheets and hacked CRM alternatives, you’re limiting your development and squandering opportunities for advancement. Make your case based on revenue if that is the primary goal. Real-life case studies might help you prove your point.

Software 52

Software Customer Success How To Case Study 52

NobelBiz

JANUARY 23, 2024

How do I communicate with the people I need to reach (customers, prospects etc.)? It allows contact centers (or any business for that matter) to communicate on any level, at any time, in a comfortable fashion.” This includes everything from sophisticated CRM systems to AI-driven support tools.

Contact Center 52

Contact Center Contact Center Software CRM Call Center 52

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Get the timing right Balance proactive communication with patience.

Examples 109

Examples Communication Feedback Meeting 109

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. Reducing churn is at the forefront of all marketers’ minds.

Customer Retention 97

Customer Retention Chief Customer Officer Customer Journeys Touchpoint 97

SurveyGizmo

MAY 12, 2020

Our newest reporting integration joins our family of CRM, Marketing, and communication integrations. Customer Case Study: Professional Development and Research Institute on Blindness. Learn More. Create risk assessments with the new Risk Assessment Solution.

Case Study 81

Case Study Employee Engagement Employee Experience CRM 81

CSM Magazine

JUNE 22, 2023

Be sure to research and evaluate multiple data providers based on the following criteria: Reputation: Check the data provider’s track record, reviews, and case studies. Develop a data mapping strategy: Determine how the acquired data will fit into your existing CRM system’s structure.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

Optimove

JANUARY 19, 2022

Sending them the personalized communications that will drive better post-sign up conversion rates up should be a no-brainer. As a result, the company struggled to scale its marketing efforts and lacked the capabilities to orchestrate personalized, multichannel customer communications. Download the Full Case Study Here.

CRM 40

CRM Ecommerce Case Study Analysis 40

NobelBiz

JANUARY 16, 2024

They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes. Excellent communication skills ensure clear and concise information delivery, preventing misunderstandings and increasing satisfaction.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

SurveySensum

SEPTEMBER 6, 2023

Personalized Customer Engagement Personalized communication is the key to nurturing robust customer relationships. In fact, according to a Forbes study, 63% of consumers switch brands because of poor personalization. When customers feel you understand their needs and preferences, they are more likely to return.

NPS 52

NPS Brands Social Media Net Promoter Score 52

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. Reducing churn is at the forefront of all marketers’ minds.

Customer Retention 52

Customer Retention Chief Customer Officer Customer Journeys Touchpoint 52

CustomerSuccessBox

MAY 9, 2022

When properly designed, an efficient dashboard allows for easy interpretation and communication within the organization, ensuring that your CS activities are maximized. Hint: there’s a lot more here than what’s in your CRM!) The trick is to make your key performance indicators (KPIs) basic, consistent, and well-defined.

Customer Success 52

Customer Success Net Promoter Score How To Metrics 52

SurveyGizmo

JANUARY 16, 2018

Case Study Overview. Communication of collected CX data across departments was inefficient due to rigid and outdated processes. With a CRM migration from Oracle to Salesforce on the horizon, Vertafore needed to re-strategize and explore alternative solutions. Meet Vertafore. The Challenges. The Problem.

Customer Experience 40

Customer Experience Net Promoter Score Insurance Case Study 40

Kayako

MAY 11, 2017

Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. To make all of this happen, you’ll need to establish as many lines of communication with the prospect as possible. This is why the data mentioned in the above section is so important.).

How To 248

How To Case Study Industry Customers 248

Andrew Mcfarland

SEPTEMBER 21, 2022

People with this skill can also communicate effectively and make others feel comfortable. Use sales software such as CRM to segment prospects based on their sales funnels stage. They understand the importance of communicating clearly and effectively. They also tend to have a sense of harmony and can see potential in others.

How To 48

How To Trends Case Study eBook 48

BlueOcean

MARCH 17, 2016

At Blue Ocean, for instance, we understand what a true sales culture is and how to build it, we immerse our sales support agents in a supportive and productive environment, providing side-by-side coaching, continuous communication, and sales-driven incentives. Check out our sales support case study !).

Sales 120

Sales Effort Score Contact Center B2C 120

BirdEye

NOVEMBER 21, 2023

Cultivate strategic partnerships within the design community and related industries to broaden your network and increase collaborative opportunities. Define and communicate a unique selling proposition (USP) that sets your marketing for interior design companies apart from others. What are the latest interior design trends in 2023?

Marketing 109

Marketing Social Media Advertising Tips 109

ShepHyken

MAY 7, 2018

My Comment: There are many ways for customers to communicate with the companies and brands they do business with. The author uses Overstock.com as the case study, and get this. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer.

Customer Service 79

Customer Service Policies Retail Case Study 79