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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. This is the second post of a two-part series.

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How BigBasket improved AI-enabled checkout at their physical stores using Amazon SageMaker

AWS Machine Learning

The BigBasket team was running open source, in-house ML algorithms for computer vision object recognition to power AI-enabled checkout at their Fresho (physical) stores. This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket. BigBasket is India’s largest online food and grocery store.

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How Benenden Health Transformed Member Experiences

CSM Magazine

By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio , Benenden gained capabilities to unify member interactions, tap data for personalisation, and meet rising expectations – resulting in sky-high satisfaction scores.

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‘What’s Next’ is Here Today: Integrating AI into CXone Solutions

NICE inContact

In this webinar, you’ll learn how you can take advantage of the CXone open cloud platform and to expand your capabilities with bot-assisted interactions and conversational cross-platform automation. In fact, you may be wondering where and how to start. Don’t miss this exciting webinar!

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Future-Proof Your Enterprise Technology with Composable Architecture  

Strativity

The limitations of Commercial off the Shelf (COTS) solutions and all-in-one packaged products became apparent during the pandemic, when businesses relying on traditional digital experience platforms struggled to respond efficiently to changing consumer habits. Open-source frameworks are key components of composable architecture.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

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Getir end-to-end workforce management: Amazon Forecast and AWS Step Functions

AWS Machine Learning

This is a guest post co-authored by Nafi Ahmet Turgut, Mehmet İkbal Özmen, Hasan Burak Yel, Fatma Nur Dumlupınar Keşir, Mutlu Polatcan and Emre Uzel from Getir. Getir is the pioneer of ultrafast grocery delivery. The technology company has revolutionized last-mile delivery with its grocery in-minutes delivery proposition.