ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. There are so many different types of customer experiences today compared to even ten years ago.

Customer Experience Management 60

Customer Experience Management Customer Journeys Customer Experience Management 60

BirdEye

OCTOBER 26, 2023

Selling the Value of Reviews: The Path to Brand Excellence Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Zach: Yeah, that’s a great point, and you kind of led me right into my next topic, which is to talk a little bit more about some of these new features.

Brands 116

Brands Multi-Channel Consulting Report 116

InMoment XI

FEBRUARY 12, 2024

By amalgamating data from sources like sales, marketing, and customer support, integrated CX provides a holistic perspective, enabling organizations to understand customer behavior and preferences more thoroughly. This includes website visits, social media engagement, purchases, customer support interactions, and more.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

SurveySensum

JULY 11, 2023

Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

CloudCherry

DECEMBER 23, 2019

So, what Brand has wowed our Customer Success Expert? Mike admires the way they “hold themselves to be fairly vulnerable”, as well as their brand messaging (across all platforms). SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. Request a demo. Fancy that!

CEM 195

CEM Customer Success How To Return on Investment 195

CloudCherry

JANUARY 16, 2020

Says our expert: “It absolutely has a brand impact.” So, what brands have wowed Stacy? But- good products aside- for her, it’s more about the experience. Stacy’s Bio: Fearlessly dedicated to revolutionizing & differentiating brands through (CX) Customer Experience management & measurement.

B2C 195

B2C Ecommerce B2B NPS 195

BirdEye

FEBRUARY 2, 2023

I’m thrilled to announce the acquisition of Cube Online– Australia’s leading customer experience platform — giving us the opportunity to help local brands and businesses worldwide. I want to extend a warm welcome to the entire Cube team and the thousands of Cube customers.

Social Media 98

Social Media Innovation Touchpoint Culture 98

NetBase

MAY 27, 2020

The rise in popularity of Direct to Consumer (D2C) sales is accelerating and brands seek to recover from COVID-19. The conversation peaked in the end of March, when most states began their quarantine and when D2C brands were more in demand. This resonates with consumers, which in the long run only encourages continued brand loyalty.

Brands 97

Brands Strategy Consumers Trends 97

NetBase

MAY 8, 2020

And we’re sharing five brands that are beating the odds and winning eCommerce buzz during a global pandemic. That’s valuable consumer intelligence to inform future campaigns: During times like these – and anytime, really – it’s important for brands to be listening and staying ahead of their customer’s needs. Quite a feat!

Ecommerce 64

Ecommerce Brands Social Media Effort Score 64

BirdEye

APRIL 17, 2024

Impact on marketers and brands The new guidelines compel marketers to reassess their use of AI in creating promotional content. Watch a demo to know more about how Birdeye and its AI-driven solutions can propel businesses ahead of the curve. This measure addresses potential concerns over deepfake exploitation and privacy violations.

Policies 64

Policies Social Media Video Guidelines 64

BirdEye

MARCH 6, 2023

Digital customer experience has become one of the most critical factors in building a successful business. With the majority of customer interactions happening online, local brands and businesses must ensure that their digital presence is up-to-date, easily accessible, and user-friendly.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart. billion mark. billion mark.

Consumers 60

Consumers Brands Social Media Analytics 60

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. How does AI help in SEO reputation management? This is a proactive approach to managing your online presence.

Strategy 110

Strategy Management Brands Video 110

BirdEye

AUGUST 31, 2023

For this, automating Google reviews has become a strategic approach to enhancing your brand’s image and credibility. In this article, we discuss how you can automate Google reviews from satisfied customers and build your credibility. Be Found Wherever Your Customers Search Want to see the impact of Birdeye on your business?

Guidelines 111

Guidelines Feedback Resources Policies 111

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

NOVEMBER 28, 2023

Birdeye – all-in-one platform Struggling with restaurant reputation management? Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. Pro tip: Looking for a review management platform?

Tips 109

Tips Management Social Media Feedback 109

BirdEye

NOVEMBER 22, 2023

Enhancing visibility and brand awareness Online visibility is critical nowadays — if people can’t find you online, they might not find you at all. More reviews More revenue Collect and manage law firm reviews effortlessly with Brideye. Watch the free demo now. Watch a demo today to see how we can help.

Management 111

Management Policies Feedback Tips 111

BirdEye

MARCH 15, 2024

Related read: The complete guide to Instagram highlights How to change the background color on Instagram Story: Solid color Looking to establish your brand identity via Instagram Stories and tired of the boring design backgrounds? Watch the Free Demo Now. Import the brand color palette to your phone. Look no further.

Social Media 64

Social Media How To Video Multi-Channel 64

NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. and European luxury markets.

Consumers 59

Consumers Meeting Brands Ecommerce 59

BirdEye

SEPTEMBER 8, 2023

Reputation management manages the online reviews, addresses negative comments promptly, promotes positive content and ensures that the firm’s online presence aligns with its brand values and compliance requirements. But to truly humanize your brand, you should reply to both equally. Watch the Free Demo Now.

Financial 105

Financial Tips Management Social Media 105

SurveySensum

JANUARY 30, 2024

If yes, then it’s time you discover the right customer experience interview questions that determine how well a candidate knows about customer experience management. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?

Customer Experience 52

Customer Experience Customer Satisfaction Metrics Feedback 52

BirdEye

NOVEMBER 21, 2023

This nurtures client relationships, keeps the brand in mind, and can lead to repeat business and referrals. Build an impressive portfolio of work Brand reputation management should be your top marketing priority. Watch the Free Demo Now. See Pricing FREE DEMO How to grow your interior design business?

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. Watch the Free Demo Now. See Pricing FREE DEMO 5. Maintain brand consistency. Watch our free demo and get started with Birdeye Social today!

Social Media 59

Social Media Engagement Guidelines Tips 59

BirdEye

SEPTEMBER 11, 2023

You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. To solve the growing need to improve authority, many reputation management solutions are in the market now. Watch the Free Demo Now. On-brand and empathetic responses.

Management 59

Management Brand Values Resources Social Media 59

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Well, it’s not.

Tools 52

Tools Software Marketing Analytics 52

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. No longer producing content that aligns with your evolving business objectives, market trends, or customer expectations. Watch the Free Demo Now. However, there are instances when a strategic pivot is essential.

Social Media 59

Social Media How To Video Data 59

BirdEye

OCTOBER 31, 2023

While brand recognition certainly plays a significant role in these associations, a business’s name lays the groundwork for establishing that recognition. It is more than just a branding decision — registering your business name establishes your company as a recognized legal entity. But the significance extends beyond just branding.

Social Media 111

Social Media How To Tips Brands 111

BirdEye

MARCH 1, 2024

Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Get started for free WATCH DEMO Experience The first ‘E’ in E-E-A-T stands for experience. Compile and showcase press mentions, features, and coverage by reputable brands and media outlets.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

BirdEye

DECEMBER 25, 2023

These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. In this blog, we dive into a topic that might seem niche but is incredibly important for any brand on Facebook. Let’s get your Facebook page management in order! Watch the Free Demo Now.

How To 59

How To Social Media Report Management 59

BirdEye

AUGUST 29, 2023

You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. Watch the Free Demo Now. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. You can turn your social media audience into customers without them having to leave the platform at all. Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is social shopping?

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

NOVEMBER 8, 2023

Reviews build trust and credibility Reviews help people trust you — they make people feel like they know your brand, even if they don’t. By cultivating positive feedback across various sites, you show potential renters that your 5-star rating isn’t a fluke; people say good things about your brand everywhere you have a presence.

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Advertising Consumers Social Media Feedback 59