Experience Investigators by 360Connext

NOVEMBER 5, 2014

Reading can be encouraged around company values and topics, specific employee development or even great novels which teach us about different cultures or issues. Maybe instead of books you recommend articles or blogs to discuss. Some companies are forming book clubs and asking nearby college professors to help facilitate them.

Customer Experience 273

Customer Experience Net Promoter Score Employee Engagement Culture 273

Experience Investigators by 360Connext

DECEMBER 5, 2014

Join us weekly as we cover fun topics like why the Apple Store lady video went viral, how Sephora is THE BOMB and more. Send us your best ideas for guests and topics! Blog Customer Engagement Customer Experience customer service Featured audio Entrepreneurship iTunes leadership linkedin management marketing media podcast'

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

NICE inContact

JULY 19, 2019

Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. According to Forrester Research , a 5% improvement in employee engagement typically results in a 3% increase in revenue growth. For example, an agent can earn 50 tokens once they make 10 sales.

Gamification 137

Gamification Contact Center Employee Engagement Call Center 137

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!

Entertainment 247

Entertainment Leadership Social Media B2B 247

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can calculate exactly how much different topics impact your KPI (e.g. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employee engagement systems and more.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

ShepHyken

APRIL 11, 2022

Seth’s Blog) It’s not a word, but perhaps it should be. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. Especially given how the pandemic has radically shifted our work world, they’re important topics to talk about. Anytimed by Seth Godin.

Customer Service 64

Customer Service Employee Engagement Customer Service Training Loyalty Programs 64

Michel Falcon Experience

AUGUST 17, 2016

Doing so will, more often than not, increase employee engagement. The Workplace Research Foundation says that highly engaged employees are 38% more likely to have above-average productivity. Along with statistics, it’s interesting to read what proven business leaders have to say about employee engagement.

Employee Engagement 127

Employee Engagement Case Study Engagement Tips 127

Daniel Group

FEBRUARY 3, 2022

First, my most recent blog, Top Three Reasons To Start a Customer Experience Program , explains the benefits of focusing on your Customer Experience. Customer Experience Increases Company Growth and Employee Engagement. Right now, Customer Experience (CX) is one of those topics getting a lot of attention. billion hits.

Customer Experience 105

Customer Experience B2B Touchpoint Employee Engagement 105

Experience Investigators by 360Connext

OCTOBER 9, 2014

” As customer experience moves from being a hot topic to a real business advantage, the C suite is starting to pay attention. Blog Customer Experience Featured Recent News' These are some of the discussions that happened. “The executives are starting to really invest in customer experience.”

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

Uniphore

OCTOBER 18, 2019

You might be asking yourself, "Why is employee engagement such a hot topic this year?" Given the sheer volume of time and money spent on all things digital self-service over this past decade, one would think call centers would be left with nothing to do. Quite the contrary.

Self Service 100

Self Service Contact Center Omni-Channel Customer Experience 100

CX Journey

JANUARY 2, 2019

I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!) And if your employees aren't having a great experience, neither will your customers. I cannot write about this topic enough. posts, the most-read CX Journey™ posts, that I wrote last year.

Employee Engagement 94

Employee Engagement ROI Metrics Omni-Channel 94

Michelli Experience

MAY 18, 2016

In addition to three topics I typically talk and consult about (customer experience, leadership, and culture), in every setting one word kept coming up – Millennials! Most leaders and frontline workers are trying to determine what it takes to engage Millenials (the group born somewhere between 1980 and 1996).

Competitive Advantage 113

Competitive Advantage How To Employee Engagement Study 113

Lumoa

JANUARY 19, 2023

We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. Employee Engagement When employees see many failed attempts to improve customer experience or experience executives who only want quick results, they can get disengaged.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Experience Investigators by 360Connext

JANUARY 23, 2015

After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community! Social customer care is going to be with us forever.

Customer Care 110

Customer Care Social Media Marketing Conference 110

Experience Investigators by 360Connext

FEBRUARY 5, 2015

Customer engagement. Finding and keeping employees. As much as the topics of conversation seem to rotate predominantly around technology , they always circle back to people as a critical part of the business. I find the operational “challenge” of customer engagement particularly telling.

Customer Engagement 110

Customer Engagement Engagement Strategy Retail 110

Experience Investigators by 360Connext

MARCH 30, 2015

In case you didn’t know it, the only marketing we’ve ever done here at 360Connext is blogging , speaking and social sharing.) I hope you’ll listen to the episode to hear all of Andy’s great wisdom on this topic. And I may have asked him to marry my blog. Content marketing is such a big trend and for good reason! (In

Marketing 110

Marketing Social Media Consulting Leadership 110

GetFeedback

MAY 9, 2019

My point is, we know what it’s like to spend weeks, months even, looking for clarity on the right CX approach to only end up more confused by the endless information that’s out there on the topic. Similar to other topics in the CX space, you’ll find different interpretations of CX maturity levels based on the source.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

SurveySensum

FEBRUARY 23, 2024

Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. As the name suggests, employee feedback pulse surveys are carried out to continuously gain employees’ opinions on job-related roles, interactions and associations, and the overall work environment.

Employee Engagement 52

Employee Engagement Survey Engagement Feedback 52

Michelli Experience

JUNE 26, 2018

I became a student on the topic because I wanted my children to learn how to constructively use humor to take themselves and the world around them less seriously. The topic for this week, thus, became irrepressible. How and when should we use humor to engage customers?

Customer Experience 184

Customer Experience Consulting Guidelines Tips 184

Bold360

JANUARY 29, 2020

We’ve touched on the topic of personalization and context quite a bit on CXNext Live , our weekly LinkedIn live video series.) Employee engagement is increasingly important, especially in stores. Another theme that emerged, especially at NRF, is a focus on the employee experience and how it impacts CX success.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Ascribe

AUGUST 29, 2022

By leaving this key data on the table, customer loyalty metrics, employee engagement data, innovation research, and more go untold. Driven by Sentiment and Topic Analysis. Critical opportunities are lost or—at best—acted on with limited insight. VOC research. Advertising copy tests. Various tracking studies. Innovation research.

Analytics 40

Analytics Analysis Employee Engagement Advertising 40

Experience Investigators by 360Connext

MARCH 24, 2015

Throughout all these sessions, as well as the sidebar conversations in the San Diego sunshine, certain topics came up from many angles. Other topics that dominated included the challenges around multi-channel, “nomadic” customers and how difficult it is to understand them. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Experience Investigators by 360Connext

MARCH 9, 2015

I love blogs because they tackle topics in a timely way. Our blog here at 360Connext is of course a good place to start, but I also follow blogs focused on retail, metrics, customer service, and more. Blog Customer Experience Featured leadership learning linkedin resources' Finding your industry can inspire you.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Poor Employee Engagement. Are your employees motivated to work hard? Plus, it’s free! Sign up today at totango.com/sign-up. . .

Customer Success 98

Customer Success Financial Exercises Customers 98

NICE inContact

JANUARY 29, 2019

But they probably want to hear more than that from their supervisor – topics like: are they doing a good job overall? Good communication improves employee engagement, which improves retention. The post 10 Steps to Reduce Call Center Attrition appeared first on NICE inContact Blog.

Call Center 164

Call Center Contact Center Culture Feedback 164

Experience Investigators by 360Connext

MARCH 4, 2015

We hope you’ll listen in, share your thoughts and suggest guests and topics you’d like us to cover! Blog Customer Engagement Customer Experience customer service Featured crowdfunding Entrepreneurship leadership linkedin loyalty management podcast' Cracking the code with us is fun, and we do most of the work!

Customer Service 110

Customer Service Airlines Social Media Loyalty 110

Experience Investigators by 360Connext

FEBRUARY 26, 2015

Any year claiming to be the “year of” is probably just a topic of the moment. Blog Customer Experience Featured Opinion customer engagement leadership linkedin marketing' . “The Year of the Customer” …or other such labels for a new customer experience project. This also indicates the year will end.

Customer Centricity 110

Customer Centricity Customer Journeys Social Media Consulting 110

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. In the meantime, though, feel free to check out our Pulse Solution to learn more.

Survey 40

Survey Employee Engagement Government Conference 40

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Lowe’s has revealed more technology around a big topic at CES this year: the connected home. Blog Customer Experience Featured Innovation Conference innovation linkedin marketing technology' How can marketers speak to their next customers, who don’t know what they don’t know? Here are a few ideas.

Marketing 110

Marketing Conference Innovation Transportation 110

NICE inContact

AUGUST 27, 2019

This isn’t just our idea; it’s backed up by the stats: Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of customers, compared to 33% for companies with weak omnichannel strategies (Aberdeen Group Inc.) That means connecting with customers emotionally is the task of the customer service agent.

Connections 149

Connections Tips Social Media Multi-Channel 149

Daniel Group

MAY 28, 2021

I have some tips to help you improve your Customer Experience Consistency in my recent blog, Top Four Tips to Build Powerful and Consistent Customer Experiences. Throughout the series, we will explore the importance of the following topics: Make CX Easy: Give Your Customers What They Want. Employee Engagement.

Customer Experience 52

Customer Experience Tips B2B Loyalty 52

Customer Alignment

FEBRUARY 16, 2018

87% of organisations cite employee engagement as being one of their top priorities. However, in Gallup’s 2017 global study, they found that only 15% of employees are engaged at work and this figure is believed to be on the decline.

Analytics 80

Analytics Customer Experience Effort Score Employee Engagement 80

ProProfs Chat

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Experience Investigators by 360Connext

JUNE 17, 2015

Yes, customer experience is a big topic. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 110

Customer Experience Social Media Employee Engagement Metrics 110

Second to None

OCTOBER 2, 2018

Throughout his career, he has become an expert on topics such as business value, marketing, employee relations and SEO. If you are interested in submitting a guest article to the Second To None blog, please send over your ideas to danielb@secondtonone.com. . To do this, you’ll want to start by doing an employee survey.

How To 59

How To Social Media Employee Engagement Brands 59

Wootric CX Blog

JANUARY 21, 2019

Are you using pulse surveys to monitor employee engagement? What are reviews from candidates and former employees on Glassdoor telling your potential hires? When you use machine learning to auto-categorized feedback from these internal and external sources, you can better understand the drivers of employee experience metrics.

Trends 40

Trends Feedback Employee Engagement Healthcare 40

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Customer Engagement 34

Customer Engagement Engagement Employee Engagement Conference 34