Customer Bliss

DECEMBER 16, 2020

I encourage you to listen to the brief video clips to hear examples of how some businesses have applied practical applications of the tips below. During this time, you have to be relevant and unite your organization to improve your customer’s lives. We’re all living in a world of, “What’s going to come next?” .

Leadership 305

Leadership Customer Experience Survey Tips 305

Comm100

MAY 31, 2023

This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. When a student is choosing which school to attend, family members can wield a significant influence in the decision-making process. This first-hand, in-person experience can really help to create connections.

Strategy 173

Strategy Marketing Financial Advertising 173

Comm100

NOVEMBER 15, 2022

They demand speed, convenience, personalization and so much more – all of which the traditional channels, and particularly telephone, can no longer provide alone. In contrast, organizations that use a range of channels give their customers the choice to connect in a way that best suits them, whether that be email, live chat, or social media.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

DECEMBER 8, 2020

Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level. And that is how they can best be described. You can have them handle your instant messaging needs or integrate them into your apps. Free Live Chat Software for Unlimited Agents.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. How can you tell if it’s working? 4 metrics to gauge live chat performance .

Metrics 186

Metrics Measurement Effort Score Survey 186

Comm100

FEBRUARY 1, 2022

However, with pent-up demand and anticipated surge in international enrollment in 2022 following the end of pandemic restrictions, schools need to get prepared so they can connect, engage, and attract international students. . With a knowledge base integrated, for example, agents can quickly find resolutions to student queries.

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Resources Survey 225

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

Comm100

MARCH 6, 2022

Member expectations are high, and ever increasing, but digital channels can help credit unions to meet these expectations. We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. They really enjoy the convenience of live chat overall.”

Chatbots 153

Chatbots e-support Banking Engagement 153

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . See the example below. .

Survey 186

Survey Effort Score Net Promoter Score How To 186

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. Luckily, social media can work in your favor. What are Chatbots and Why Are They So Relevant Today?

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

JANUARY 17, 2024

And what are the first steps for those at the beginning of this journey, and what advanced strategies can those who have already adopted automation employ to scale new heights? The goal is to streamline operations, reduce response times, and free up human agents to increase the team’s capacity.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. While phone was once the dominant customer service channel, live chat is quickly taking its place. If you’re reading this blog, you’re probably still wondering if online chat on your website is right for you.

Multi-Channel 131

Multi-Channel Customer Satisfaction Sales Wait Times 131

Comm100

NOVEMBER 10, 2021

With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Step 1 – What are your goals?

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Comm100

OCTOBER 25, 2021

Poor engagement can have a severe impact across the student experience – results, satisfaction, and even dropout rates. One study by Stanford found that students leaving before graduation can cost institutions up to $40,000. Live Chat Features for International Students. Auto Chat Translation.

Engagement 130

Engagement Tips eBook Chatbots 130

Lumoa

MARCH 9, 2023

Let’s look at exactly what kind of information you can mine through the right customer satisfaction survey questions and having a thorough customer feedback strategy. How you design and set up your website is one area where feedback from customers can be incredibly helpful. What are the types of customer feedback?

Feedback 208

Feedback Strategy Survey Customers 208

Comm100

JULY 20, 2021

Nowadays, though, a good customer service experience can be the deciding factor between two competing brands. That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. What is live chat?

Chatbots 143

Chatbots Customer Service e-support Customers 143

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

eBook 130

eBook Automotive Software Healthcare 130

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide.

Chatbots 187

Chatbots Survey Social Media Report 187

ShepHyken

NOVEMBER 23, 2018

Over and over again, speed and responsiveness show up in studies as main determinants of service satisfaction. To deliver superior service, track metrics like First and Average Response Time, and First Contact Resolution Ratio. It is painful, for example, to wait without knowing why or for how long. Element #2: Accurate.

Self Service 106

Self Service Effort Score Guidelines Tips 106

Team Support

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. By automating routine tasks, businesses can significantly reduce response times, leading to a more satisfying customer experience. What is Automation?

Customer Service 59

Customer Service Knowledge Base Exceptional Customer Service B2B 59

BirdEye

AUGUST 29, 2023

You can grow, scale, and develop your business if you understand your customers’ feelings about you. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Happy customers build successful businesses. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

GetFeedback

NOVEMBER 20, 2019

Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . This can greatly benefit all departments and help your business thrive. .

Social Media 284

Social Media Feedback Chatbots Survey 284

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Empower agents with canned messages and AI assistance.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

Kustomer

JUNE 13, 2022

Instantaneous, chat-based channels are poised to grow in popularity. Kustomer research discovered that CX professionals believe live chat (79%), social media (72%) and SMS (56%) will become more popular in the next three years while legacy channels like voice will stay the same. What Is Chat Etiquette?

Tips 98

Tips Customer Service Chatbots Social Media 98

ProProfs Chat

NOVEMBER 7, 2017

Owing to the increase and a significant surge in customer expectations, your business can no longer sustain the price of poor customer service. As customers demand faster-than-ever resolutions to their questions, you need a solution that allows you to communicate with agility, without compromising on the quality of responses.

Software 91

Software Poor Customer Service Customer Service Examples 91

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Case Study 59

Case Study Chatbots Study Tips 59

Comm100

NOVEMBER 5, 2020

An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. This can seem like a huge task for a team that is just getting started on their own internal knowledge base (don’t worry–it’s easier than it seems!).

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

SurveySensum

NOVEMBER 22, 2023

By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs. For example, if you want to increase your online sales, ask customers about their shopping experience on your website. Responsive design ensures ease of use across platforms. on tablets and 2.2%

Feedback 52

Feedback Customer Insights e-support Social Media 52

SurveyGizmo

SEPTEMBER 21, 2021

Too often, though, collected responses do not provide the best insight into the questions being asked. In this blog, we’ll focus on when to use Max Diff , how to build it in Alchemer projects, and making sense of the responses it drives! For our example here, let’s focus on how we offer support at Alchemer.

Comparison 98

Comparison Analytics Social Media Analysis 98

ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge.

How To 94

How To Knowledge Base Wait Times Comparison 94

Lumoa

SEPTEMBER 30, 2022

Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a closer look at the impact, which we can still see today. . As a matter of fact, 79% of consumers prefer live chat support because it means that they receive assistance right away.

Banking 236

Banking Customer Experience Self Service Financial 236

ShepHyken

NOVEMBER 23, 2018

Over and over again, speed and responsiveness show up in studies as main determinants of service satisfaction. To deliver superior service, track metrics like First and Average Response Time, and First Contact Resolution Ratio. It is painful, for example, to wait without knowing why or for how long. Element #2: Accurate.

Self Service 67

Self Service Effort Score Guidelines Tips 67

BirdEye

JULY 7, 2023

With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

ShepHyken

NOVEMBER 2, 2017

Taking a look at your closest competitors and analyzing not just what they do well but what customers also dislike can help your organization to take a step in the right direction to improving your customer’s experience. If they offer live chat try it out, what are their responses like, do they: Take too long.

Customer Service 76

Customer Service Social Media Analysis Advertising 76