Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. At the heart of this is the need to create better customer experiences and deliver new services.

Customer Experience 109

Customer Experience How To Roadmap Analysis 109

Customer Bliss

AUGUST 28, 2020

We’ve had discussions about their role in developing a customer experience strategy within their organization or for other organizations, and about how they’ve had to recently pivot in their jobs. Don’t Assume; Check-in with Customers to Understand How They Feel and Where They Stand. We had our 2020 plans.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

NICE inContact

SEPTEMBER 5, 2019

Advances in Artificial Intelligence (AI), conversational chatbots , self-service and digital channels all contribute to an improved customer experience – but what kind of risks come with adopting AI? The post Artificial Intelligence is Transforming Customer Care appeared first on NICE inContact Blog.

Customer Care 137

Customer Care Contact Center Software Self Service Contact Center 137

ijgolding

AUGUST 12, 2014

It is impossible to ignore the fact that customer service has gone all social on us. Part of the problem is that customers do not recognise channels – they recognise the company they are interacting with. So why are companies still not dealing with ‘social customer service’ very well?

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

SaleMove

AUGUST 27, 2021

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there. The post Now It’s Our Turn appeared first on Glia Blog | Digital Customer Service Explained.

Roadmap 52

Roadmap Customer Service Customer Experience Company 52

SaleMove

AUGUST 27, 2021

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there. The post Now It’s Our Turn appeared first on Glia Blog | Digital Customer Service Explained.

Roadmap 52

Roadmap Customer Service Customer Experience Company 52

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now: I order online through a delivery service or schedule a pick-up. Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Vonage

MARCH 26, 2018

This article was origionally published on the GetFeedback blog, and is reposted here with permission. . Customer support agents are the warriors of every organization. They tackle the toughest questions and they’re highly accountable to both the company and the customers they serve. Different teams use different tools.

Roadmap 163

Roadmap eBook Course Policies 163

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Invest in Your Customer Success Team.

Strategy 96

Strategy Net Promoter Score How To Roadmap 96

NICE inContact

DECEMBER 17, 2018

At the risk of stating the obvious, customer experience (CX) can make or break your contact center operation. CX is the yardstick by which every customer judges their relationship with your business. At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Playing the CX long game.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Pretium Solutions

OCTOBER 26, 2023

Preparing your application for the Export Markets Development Grant The Export Markets Development Grant (EMDG) program offered by the Australian government assists local businesses in showcasing their products and services in global markets. It is like a roadmap for your grant journey.

Marketing 59

Marketing Roadmap Government Report 59

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Offer self-service functionalities through community and knowledge centers. Analyzing extensive datasets to forecast trends.

Report 92

Report Trends Customer Success Self Service 92

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. Some blog areas are limited to Khoros customers only. Hello Atlas members!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media Roadmap e-support Video 52

NICE inContact

AUGUST 22, 2017

There is plenty of advice on what companies need to provide millennials during their customer experience journey, and none of it should be new news. Given millennial customer satisfaction is only 33%, there is definite frustration within this large consumer segment. appeared first on inContact Blog.

Contact Center 140

Contact Center Social Media Roadmap Customer Satisfaction 140

GetFeedback

JANUARY 29, 2019

Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease. Customer feedback is like motor oil. Plus, your customers feel valued because their voices are being heard. They say that motor oil is lifeblood for a car.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Learn how to turn y six important steps you can take to empower frontline employees to build meaningful relationships with customers.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Addressing their needs might prevent future customer churn.

Roadmap 52

Roadmap Feedback Customers Survey 52

CSM Magazine

DECEMBER 19, 2023

Digital Nomad HQ offers full-suite digital marketing services for small businesses. It helps you know your current customers and find new ones. You can either buy big data from other companies or use data analytic tools to gain customer insights. Consider offering new things to attract fresh customers.

Strategy 52

Strategy Social Media Advertising Analytics 52

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now: I order online through a delivery service or schedule a pick-up. Changing Expectations.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Feedbackly

SEPTEMBER 26, 2023

Customer experience reflects the relationship that a business co-creates with its customers. Consider it a winning roadmap to stay ahead of the curve! In this regard, brands will turn to emotional insight to understand how customers feel, react, and behave in response to what the brand offers them.

Management 98

Management ROI Touchpoint Comparison 98

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Password Reset Self-Service.

Self Service 52

Self Service Roadmap Tools Resources 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NICE inContact

AUGUST 22, 2017

There is plenty of advice on what companies need to provide millennials during their customer experience journey, and none of it should be new news. Given millennial customer satisfaction is only 33%, there is definite frustration within this large consumer segment. appeared first on inContact Blog.

Contact Center 120

Contact Center Social Media Roadmap Customer Satisfaction 120

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How to Decrease Beta Testing Costs by 40% (Blog). Increasing Efficiency. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! Keep an eye out for showcased blogs and highlights from our Titans around the community. Some blog areas are limited to Khoros customers only. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Hello, to all of our Atlas members!

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

ClientSuccess

JULY 13, 2022

If one were to take an informal poll of CSMs asking what their number one goal with customers is, a majority would probably answer something along the lines of “keep my customers happy.” After all, what do happy customers mean? Happy customers have a personal bond with their vendor organization and their CSMs.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? A 5-step roadmap to get you started. One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation.

Customer Retention 90

Customer Retention Strategy Net Promoter Score Employee Engagement 90

Bold360

DECEMBER 7, 2020

With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. . Building the agility needed to support customers and employees as they shift to digital channels, especially in times of crisis, takes digital maturity.

Self Service 98

Self Service Strategy Multi-Channel How To 98

Storyminers

AUGUST 28, 2017

I’m always curious about what makes leaders of customer experience and transformation projects invest in what’s new. It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. 116 years, 8 of them with an emphasis on customer experience. Makes sense.

Brands 350

Brands Healthcare Roadmap Exercises 350

NICE inContact

SEPTEMBER 27, 2017

If you follow customer service trends then you know that technology continues to blur the line between digital and physical customer experiences. We’ve long heard the adage “happy agents make for happy customers” and I agree completely. Get your copy of “ Digital Customer Experience Trends, 2017.”.

Contact Center 121

Contact Center Technology Roadmap Chatbots 121

NICE inContact

SEPTEMBER 27, 2017

If you follow customer service trends then you know that technology continues to blur the line between digital and physical customer experiences. We’ve long heard the adage “happy agents make for happy customers” and I agree completely. Get your copy of “ Digital Customer Experience Trends, 2017.”.

Contact Center 120

Contact Center Technology Roadmap Chatbots 120

Bold360

APRIL 6, 2021

With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains the shift enterprises have had to make in order to become nimbler, a change that won’t (and shouldn’t) go back to the pre-pandemic normal. That’s far removed from the five-year roadmap approach.”.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52