Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

BirdEye

MAY 30, 2023

To measure anything is to compare it to something else. When you’re in business, there are few better ways to compare your progress than by measuring it against your competitors. Competitive benchmarking compares your performance — you’ve guessed it — against your competitors. Table of contents What is competitive benchmarking?

Social Media 98

Social Media Analysis Metrics Advertising 98

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Comparing your current CX strategy to brands that enjoy a reputation for great CX will highlight areas where you can improve. What value are they delivering to their customers that your company is not?

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ShepHyken

FEBRUARY 16, 2018

Once you have a hefty portion of self-analysis, begin to branch outwards to compare how your experience is perceived compared to industry competition. The post Guest Blog: Understanding the Impact of Competitive Benchmarking Programs appeared first on Shep Hyken.

Measurement 86

Measurement Ecommerce Analysis Industry 86

GetFeedback

JANUARY 28, 2019

Use cohort-based NPS analysis . For example: How much time do promoters spend on your website compared to detractors? How many more customer service interactions do promoters have compared to detractors? More NPS survey results analysis. Let’s take a closer look at what this entails. Leverage your historical data.

NPS 246

NPS Survey Net Promoter Score CRM 246

Brandwatch CX

NOVEMBER 8, 2023

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. Interestingly, with Followerwonk you can compare your social graph to competitors, friends or industry leaders and measure how well you are doing.

Social Media 98

Social Media Tools Analysis Metrics 98

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis? FAQs on AI-driven customer feedback insights Act efficiently on customer feedback with BirdAI How is AI used in customer feedback analysis?

Feedback 107

Feedback Strategy Social Media Analysis 107

QuestionPro Audience

JULY 28, 2022

Digital ethnography also allows users to practice qualitative analysis on their data, comparing and contrasting it against different sources in order to obtain better results. The overall goal of combining qualitative and quantitative research methods is maximizing the volume and quality of research into a particular area or topic.

Study 195

Study Video Groups Analysis 195

Brandwatch CX

JUNE 15, 2022

Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. It’s a very good tool to get a quick top-line analysis of your Facebook page. It all depends on your needs. 1) Hootsuite. 7) HowSociable.

Social Media 144

Social Media Tools Analysis Metrics 144

ShepHyken

NOVEMBER 2, 2017

This week we feature an article by Gemma Baker that shares three areas that your organization should examine during your regular competitor analysis. Here are three areas that your organization should review during your regular competitor analysis: Mystery Shopping. Or that too many customers are dissatisfied with your service?

Customer Service 76

Customer Service Social Media Analysis Advertising 76

Clarivate

MAY 26, 2022

The graph below shows the substantial growth of narrative literature reviews in the Web of Science , alongside the percentage increase of reviews when compared to all document types. To help you write a narrative literature review, we’ve put together some top tips in this blog post. This is no easy feat, but a necessary one.

Tips 119

Tips Analysis Groups Examples 119

Feedbackly

NOVEMBER 17, 2022

However, as we have pointed out in our previous blogs, NPS alone is not enough to gain a good overview of customer experience because it is a survey designed for the post-purchase phase. Data shows that EVI® has a 3x bigger impact on growth in loyalty and customer retention compared to NPS.

NPS 98

NPS Net Promoter Score How To Touchpoint 98

Clarivate

JULY 19, 2023

Within this blog, we explore the process and value of optimizing your patent strategy through a three-phase patent portfolio analysis. A three-phase approach to comprehensive patent portfolio analysis A patent portfolio analysis can be broken into three phases: audit, benchmarking, and opportunity identification.

Analysis 52

Analysis Comparison Strategy Tools 52

Uniphore

JANUARY 21, 2022

However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. With conversational artificial intelligence (AI) and automation. Healthcare consumers are overwhelmed and frustrated. The global pandemic accelerated digital transformations across every industry, including healthcare.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Clarivate

MARCH 6, 2024

See more analysis from the 2024 report here. The Top 100 Global Innovators methodology uses a complete comparative analysis of global inventions data to assess the strength of every patented idea. It can be difficult to take risks when organizations do not understand how to measure and compare innovation.

Innovation 52

Innovation Report Analysis Analytics 52

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 98

Examples Tips Customer Success Analysis 98

SurveySparrow

MARCH 5, 2024

Do you know that data analysis has now become crucial for corporate decision-making? In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. However, dealing with raw data is time-consuming and labor-intensive. Yes, you got that right.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

CSM Magazine

AUGUST 31, 2023

In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool. Employ The Analysis Hub For Custom Reporting With the Analysis Hub, you have the ability to create custom reports and explore data with a tailored approach.

Analytics 52

Analytics Analysis Metrics Report 52

SurveySparrow

JUNE 20, 2023

Starting Price – $18/month Automated survey data cleaning and analysis Survey templates for various industries and use cases Customizable survey design with branding options Survey panel and respondent targeting options for precise audience selection Integration with data visualization and reporting tools like Tableau and Power BI 3.

Analysis 52

Analysis Survey e-support Analytics 52

SurveySparrow

FEBRUARY 7, 2024

This is precisely why this topic needed a blog! Checking How They Compare Comparing NPS scores with industry benchmarks provides context. Just like how you came here to learn more about health NPS, health practitioners need a cut-off point to compare and evaluate their quality of work! Do you see the power of advocacy?

Net Promoter Score 52

Net Promoter Score Healthcare NPS Effort Score 52

SurveySparrow

NOVEMBER 12, 2023

Statisticians agree that in data analysis, statistical significance holds a prime position. I have included the statistical jargon used in this blog. Importance of Null-Hypotheses: Critical Comparison: By comparing experimental results to the null hypothesis, scientists determine if their findings are statistically significant.

Comparison 52

Comparison Study Groups Analysis 52

Beyond Philosophy

JUNE 6, 2019

Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. Facial Recognition : This technology assesses your facial features and based on the spatial relationships it records and compares to a database, identifies who you are. Get Used to It.

Banking 141

Banking Airlines Analysis Technology 141

Totango

MAY 19, 2021

Once you’ve completed the scorecard, compare the total scores of each platform. Preventing Analysis Paralysis. Analysis paralysis happens when you overanalyze and overthink a situation or purchase to the point where you become so overwhelmed that you are actually “paralyzed” and can’t decide on a solution or course of action.

Customer Success 107

Customer Success Analysis Customer Retention Meeting 107

Ascribe

MAY 6, 2024

Now, compare that to the survey sent by a hotel I visited. Because of this, we need to get our surveys aligned with what is possible in data analysis solutions now, or we risk alienating our survey respondents to the point where they will no longer volunteer to answer questionnaires and we risk eroding their view of the brand or service.

Survey 52

Survey Hotels Customer Satisfaction Analysis 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Creating Decision-Centric Content : Develop comprehensive guides comparing your products with competitors.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Comparative Scale.

Examples 95

Examples Net Promoter Score NPS Survey 95

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 75

Examples Tips Customer Success Analysis 75

Optimove

SEPTEMBER 21, 2023

The data is from Optimove’s 2023 Holiday Shopping Survey and Report  and post-2022 Black Friday analysis and research. First-time customers tend to purchase fewer items and spend less compared to existing customers who are more confident to spend with the brand. In 2022,  Black Friday sales raked in a record $9.12

Marketing 81

Marketing Loyalty Retail Analysis 81

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. We assess and compare alternative solutions to AskNicely in a methodical manner. Pricing Structure: Compare the pricing models of the alternatives. Why look for AskNicely alternatives?

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. Social listening and social monitoring are often used interchangeably, but there are some big differences between the two.

Social Media 98

Social Media Analysis Trends Brands 98

SurveyGizmo

SEPTEMBER 21, 2021

How frequently in data analysis are grid type or comparison questions answered like this: It’s impossible to make sense of answers like the one above, where each item is answered as the same value. In this blog, we’ll focus on when to use Max Diff , how to build it in Alchemer projects, and making sense of the responses it drives!

Comparison 98

Comparison Analytics Social Media Analysis 98

NobelBiz

APRIL 30, 2024

With capabilities like sentiment analysis, AI can detect customer moods and adjust interactions accordingly, ensuring that the customer feels heard and understood throughout their journey. Cost Implications and ROI Analysis The initial investment in AI technology can be substantial.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

With capabilities like sentiment analysis, AI can detect customer moods and adjust interactions accordingly, ensuring that the customer feels heard and understood throughout their journey. Cost Implications and ROI Analysis The initial investment in AI technology can be substantial.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. Churn rate measures how many customers you lost over a given time period compared to your total customers during that interval. What Is a Customer Churn Analysis?

Customer Retention 89

Customer Retention e-support Analysis Customers 89

ChurnZero

MARCH 9, 2023

Comparing this to other business functions helps illustrate why this is a problem: “In an age where no sales team would function without a CRM, or a marketing team without marketing automation, it is striking that CS teams responsible for a company’s customer base are lacking purpose-built technology and data.”

Customer Success 52

Customer Success CRM Customer Relationship Management Survey 52

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. It is about providing a more advanced environment in which students may genuinely open up. Make sure mobile compatibility is on point.

Tools 52

Tools Feedback Analytics Survey 52

Clarivate

SEPTEMBER 7, 2023

This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology. The 20th member, the EU, is not part of the scorecard analysis.

Government 116

Government Trends Innovation Comparison 116