Thematic

FEBRUARY 15, 2019

What do Chief Customer Officers have in common with YCombinator? Last week, I attended the Chief Customer Officers & Influencers conference in Atlanta. But a lot of this content does not reach the Customer Experience community. As YC graduates, we know their secret.

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Chief Customer Officer Net Promoter Score Exercises Conference 54

Beyond Philosophy

MARCH 23, 2016

Now, I propose they make a little more room for the latest addition to the leadership: The Chief Customer Officer (CCO). Today, we differentiate ourselves in new ways , the most important being how the Customer feels about their experience with you. How to Overcome Organizational Silos: Customer Experience Councils.

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Chief Customer Officer Company Call Center Leadership 60

Forrester

MARCH 6, 2015

Hundreds if not thousands of leading corporations have created chief customer officer (CCO) positions in recent years to help them become more customer-centric. For more of my federal CCO research, check out my Executive Q&A: Federal Chief Customer Officers report on forrester.com or my blog post on the subject.

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ClientSuccess

APRIL 11, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Adam Kuznia , Chief Customer Officer. Let’s get started with this week’s post!

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Think Customers

MARCH 17, 2015

Corporate leaders are beginning to recognize that the lines have blurred between the brand and the customer experience. This revelation is prompting a growing number of companies to establish a Chief Customer Officer (CCO) role and bring a more unified approach to customer centricity. 1to1Media.com/weblog.

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Customer Bliss

OCTOBER 11, 2016

We’ll be back on Thursday with a new blog post on preventing customer defection. Remember the magic: There is a magic to this work and these experiences we get to define and map, and when it works, it’s awesome to be a part of. Always remember that!

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Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. If you’re ever in need of a bit of inspiration or guidance for your customer experience implementation, this is the content you can come back to time after time.

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Customer Bliss

MARCH 12, 2019

What’s the State of Customer Experience? Laura: I know you spend a lot of time talking to CX leaders as well as chief customer officers. Tell everyone: where do you see CX—the state that customer experience is in—right now across the industry? View this post on Instagram. Click To Tweet.

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Think Customers

FEBRUARY 26, 2015

With federal customer experience (CX) so weak, I''m happy to report that several more U.S. federal agencies are considering adding chief customer officers (CCO) to their executive management teams. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Chief Customer Officer Loyalty Report Customer Engagement 40

Retently

JULY 28, 2023

Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.

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Customer Bliss

JANUARY 17, 2020

Are you a part of the story of your customers' lives? For three actions to take to honor customers’ lives, read this blog post. You have an opportunity to make it easier on employees to deliver value to customers. For more information on hiring people who care, read this blog post. CX Click To Tweet.

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SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.

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Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Nowadays, most people search for information online.

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Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

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ShepHyken

NOVEMBER 16, 2018

I trust the declaration “ Customer is the King ” has never been experienced by organizations like in this information technology era. Today customers know they are powerful and authoritative, what actions are you taking to extinguish their instant information thirst?

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Gainsight

MARCH 1, 2024

In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field. Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now.

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SmartKarrot

FEBRUARY 25, 2022

This is why more businesses are appointing Chief Customer officers to focus on customers. As per Gartner , 90% of companies now have a CCO with customer experience and success as the core responsibility. In this blog, we attempt to understand evolution, its implications, and whether it will stick.

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Customer Bliss

SEPTEMBER 11, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. I recorded this video on my way back from a customer session, where we spent two hours just defining the first version of the customer journey stages. This is such a critical conversation.

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Customer Journeys Chief Customer Officer Leadership Video 111

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. Customer Experience is not a new idea. However, the acceptance of customer experience as a differentiator to grow your business is new to most companies. How to Build Your Customer Driven Growth Engine.

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

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SmartKarrot

SEPTEMBER 10, 2020

When it comes to customer success, there are various roles in an organization. If you have been following SmartKarrot’s blogs then you would find that we have written many blogs on different roles. But this blog is specifically about Chief Customer Officer (CCO). Supervising all customer-facing teams.

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Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

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Totango

NOVEMBER 14, 2023

. “Communities reduce customer friction while helping success teams run more efficiently through one-to-many enablement, support, and advocacy programs,” said Jay Nathan, EVP and Chief Customer Officer at Higher Logic.

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Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. More Posts Follow Me: The post SaaS Customer Experience Starts in the C-Suite appeared first on Customer Experience Consulting.

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Alida

JUNE 16, 2016

Here are our top seven reasons: She pioneered the emergence of the chief customer officer role. In fact, her first book, Chief Customer Officer: Getting Past Lip Service to Passionate Action , published in 2006, explored this new C-suite position. Her blog is widely recognized as one of the top blogs on CX.

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Customer Bliss

SEPTEMBER 18, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Follow me on LinkedIn or subscribe to the blog below. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

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Customer Bliss

OCTOBER 16, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from a longer video of 10 customer experience potholes to avoid. Follow me on LinkedIn or Facebook or subscribe to the blog below. How reliable are you?

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SmartKarrot

FEBRUARY 21, 2022

Establish customer metrics to define the relationship with the existing customers. As a change agent, it has become crucial for the chief customer officer (CCO) to establish customer metrics to manage customers as an asset. You might also like: How to Become the Chief Customer Officer (CCO)?

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Chief Customer Officer B2B Innovation Feedback 10

Customer Bliss

AUGUST 8, 2019

The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. Matthew shared some of his expertise with a guest post on the Customer Bliss blog: Is Your Customer Service Department A ‘Factory of Sadness’?

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Chief Customer Officer Hotels Customer Experience Tips 143

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. Follow on LinkedIn.

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Customer Bliss

DECEMBER 4, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: Follow me on LinkedIn or Facebook or subscribe to the blog.

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ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

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Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Follow me on LinkedIn or Facebook or subscribe to the blog below. How do you care for those who care in your company? Want to get these videos delivered straight to you?

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Hospitality Chief Customer Officer Course Video 254

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Follow me on LinkedIn or Facebook or subscribe to the blog below. The following is a lightly edited transcript of the video below. If Sales is Your Power Core, Have You Created a Defector Pipeline?

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Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Read more articles about Danny Meyer and Zappos here on my blog.]. Earn Customer Advocates Who Are 3X as Likely to Recommend. Not surprisingly, these practices are yielding results.

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Customer Bliss

AUGUST 18, 2016

In this interview, we mostly walked through Chief Customer Officer 2.0 , although we touch on some of my other books. Come back to this site on Tuesday for my own podcast (new episode arriving then) and a week from today for a new blog post. be sure to check out his podcast!). Pricing is more competitive than ever.

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Chief Customer Officer Marketing Social Media Course 0

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. I wish you well in your journey.

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