LiveChat

JANUARY 3, 2019

The end of the year is the time when you sum the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. And our average bounce rate of 30%?

Case Study 59

Case Study Chatbots Study Tips 59

SurveySparrow

AUGUST 14, 2023

Customer experience is a world where every interaction weaves a tale of delight and satisfaction. Studies show that 86% of customers are willing to pay more for a positive customer experience. That’s right! What Is a Positive Customer Experience? A positive customer experience sets you apart from the crowd.

Tips 52

Tips Customer Experience Self Service Customer Centricity 52

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Take a look at this month’s picks, I hope you enjoy them as much as I did!

Customer Service 104

Customer Service Tips Entertainment eBook 104

Call Experts

FEBRUARY 19, 2020

Two key factors that directly correlate to the growth of your businesses: How well you utilize the latest technologies. How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. With all of these items to monitor, it’s easy to forget to prioritize your customer’s journey. . Analyze your customer journey.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Call Experts

JANUARY 15, 2020

HR teams need to adapt and adopt today’s digital transformations and become a strategic partner in the overall growth of their company’s brand. Intelligent, AI-powered automations are an essential tool for HR teams. These services allow HR to be both efficient and transparent. Maintain high Employee Service Index.

System 72

System Contact Center Call Center Customer Journeys 72

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? Well, let me tell you, it’s not just a mere notion, but a well-established fact that can make or break a brand’s reputation. And that’s not all!

Tips 52

Tips Customer Experience Social Media Self Service 52

Call Experts

MARCH 5, 2020

The number one rule for any business is to keep your customers happy! Every plumber or home services professional knows how important it is to deliver high-quality services. But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. More Blogs Menu. omnichannel management that supports digital transformation.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Call Experts

MARCH 18, 2020

Are you worried about how you can keep your children occupied while also maintaining a productive work from home schedule? Homeschool activities or things to do on Spring Break or if you find yourself stuck at home with your kiddos a little longer than you want to be! Audiobooks for Kids: 8 Great Audiobook Suggestions for Kids. .

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75

Call Experts

FEBRUARY 26, 2020

Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. Response time is critical, and now sales are lost if customers don’t hear back within 2-3 minutes.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

SurveySparrow

JULY 18, 2023

Did you know that delivering an exceptional customer experience can be a game-changer for your business? Imagine a world where every interaction with your brand leaves a lasting impression, where customers become loyal advocates and ambassadors.

Strategy 52

Strategy Marketing Customer Experience Omni-Channel 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. If not, then this blog is for you.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

Helen Dewdney

NOVEMBER 12, 2020

The Complaining Cow’s Ten Top Tips for the Complained Against! Search well and you can find lots of help in improving your customer service and experience, sales etc. 1) Dealing with customers on the telephone. This is because it is easy to get really angry, forget your points and be rude.

Tips 79

Tips Social Media Management Feedback 79

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? If so, you must have experienced being recognized by Starbucks’ attentive staff and received your favorite chocolate cappuccino and delicious blueberry muffin within 15 minutes of settling into your meeting. If not, then this blog is for you.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2,

Resources 52

Resources Self Service Consulting Innovation 52

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Despite — or maybe because of — the challenges facing companies today, there’s never been a better time for CFOs to help shape their companies’ futures. Our Sources.

Culture 52

Culture Healthcare Apparel Financial 52

Kayako

APRIL 28, 2016

Is your organization looking for ways to improve customer experience on live chats? Perhaps there are new hires in your company who are having a hard time getting to grips with live chats. Are you looking to improve your customer handling time (CHT) on chat? Step 3 – Greet the customer.

Customer Experience 120

Customer Experience Self Service Knowledge Base Customers 120

Stella Connect

MARCH 22, 2022

Customer service is tasked with meeting and exceeding expectations , but the truth is this effort to lock in loyalty doesn’t always go according to plan. It also doesn’t take an increase in inquiries during the holiday season to apply extra pressure to your customer service team. But it doesn’t have to be.

Communication 52

Communication Tips Customers Brands 52

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Inbound lead generation includes blogging, SEO, social media, PPC. 15 Challenges for lead generation programs in call centers 1.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

ProProfs Chat

JULY 3, 2019

Customer expectations are on the rise. No doubt, instant help is their top priority, and live chat is the solution. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. 9 Amazing Tips on How to Chat With Customers Online.

Tips 63

Tips How To e-support Customers 63

ProProfs Chat

APRIL 15, 2020

We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. That’s when we realized that as an organization, we need to work on the overall email management skills if we want to boost productivity levels.

Tips 69

Tips Trends Management Policies 69

ProProfs Chat

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Fast forward to 2020.

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

Provide Support

JANUARY 19, 2017

7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have.

Communication 40

Communication Tips Customers Connections 40

ClientSuccess

SEPTEMBER 18, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Benoit Bouteille , Customer Success Director. How has it helped you? I love that; as our clients are successful, we’re successful.

Customer Success 40

Customer Success CRM eBook Customers 40

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Management 11

Management Consulting B2B Sales 11

SmartKarrot

APRIL 18, 2023

“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings.

Customer Success 10

Customer Success Net Promoter Score Touchpoint Effort Score 10

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Understanding Account Mining At its core, account mining is about growing business with existing customers. What is also important is to understand customer personas.

Customer Journeys 10

Customer Journeys Strategy Feedback Training 10

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

Call Center 76

Call Center Training Video How To 76

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

Insurance 98

Insurance Social Media Transportation Consulting 98

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Training Chatbots 84

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. Client partners need to be able to: Work as part of a team. The responsibilities of a client partner.

Consulting 10

Consulting Examples B2B Customer Success 10

BirdEye

NOVEMBER 30, 2023

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. In this article, we’re sharing a step-by-step guide to successfully marketing your firm. Both approaches have pros and cons, so let’s break them down.

Marketing 110

Marketing Social Media How To Advertising 110

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers.

Call Center 40

Call Center Training Video How To 40

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service?

Sports 113

Sports Average Handle Time Call Center Customer Service 113