InMoment XI

MARCH 5, 2024

Unstructured data, despite its inherent complexity, holds immense potential for various applications across industries. By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. How is Unstructured Data Used?

Data 260

Data Customer Experience Social Media Analysis 260

Circular Edge

MARCH 14, 2024

NetSuite Demo – Implementation Best Practices for Medical Device Companies Join live: Friday, April 26 The industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape.

Company 52

Company Government Financial Analytics 52

Clarivate

APRIL 14, 2024

Government institutional funding of science in Britain formally started in the 17th century C.E. government of Vannevar Bush’s ‘ Science, the Endless Frontier ’ and Harold Wilson’s 1963 vision, ‘ the white heat of this (scientific) revolution ’ in the U.K. government provided the underpinning for the 1993 whitepaper.

Government 59

Government Policies Report Culture 59

AWS Machine Learning

DECEMBER 18, 2023

The AI industry reached an important milestone this week with the publication of ISO 42001. Trust in AI is crucial and integrating standards such as ISO 42001, which promotes AI governance, is one way to help earn public trust by supporting a responsible use approach.

Guidelines 130

Guidelines Government System Analytics 130

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Self Service Chatbots Automotive 52

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Oracle

AUGUST 13, 2019

Here are 5 of the upcoming, exciting industry specific sessions. Public Sector General Session: Smart Connected Government. In today’s highly connected and digitized world, global governments are facing many challenges. How can government best leverage new technologies such as AI and blockchain?

Industry 47

Industry Self Service Government Healthcare 47

SuiteCX

JUNE 16, 2017

Over the last 10 years the retail industry has been radically transformed. Disruptions in the Industry. Making omni-channel work requires a significant investment in data, analytics and machine learning. Now, the analytics and innovation talent is what is going to help the best retailers get ahead and succeed.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

transcosmos Information Systems

OCTOBER 4, 2016

The pace with which the industry changes is so fast that what used to be considered a hot tech skill last year could become extinct virtually overnight. Big Data and Analytics. Security Infrastructure, Compliance, and Governance. Programmers and Application Developing. Machine Learning. Web Developing.

Industry 112

Industry Competitive Advantage Analytics Government 112

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals. His focus area is on Data, Analytics and Generative AI.

Government 105

Government Report System Guidelines 105

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105

Financial Analysis Government Healthcare 105

AWS Machine Learning

JULY 29, 2022

Organizations across various industries are using artificial intelligence (AI) and machine learning (ML) to solve business challenges specific to their industry. For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others.

Training 77

Training Data Government Banking 77

Merkle

MAY 20, 2020

Covid-19 has impacted the energy industry in a multitude of ways: the fall in demand from both consumer and industry is a phenomenon never previously seen and combined with the resulting oversupply issues, has had a devastating reduction in the oil price.

Industry 52

Industry Return on Investment Analytics Government 52

CSM Magazine

SEPTEMBER 14, 2023

Standardization of business processes leveraging journey mapping, human-centered design, and industry best practices (e.g., The good news for Retail/e-Commerce brands is that 62% of their customers think their customer care needs and expectations are generally being met, versus 35% of consumers across all industries.

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

North Highland

MAY 17, 2019

Now, the utility industry is facing critical challenges driven by impending, mandatory evolution to meet energy needs and public opinion demands – while lacking the necessary internal direction to meet such goals. This is a known fact by utilities and governments around the world. Halting Organized Cybercriminals.

Industry 63

Industry Competitive Advantage Healthcare Entertainment 63

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

Optimove

MARCH 6, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Federal support is particularly appropriate as there are two Federal taxes on gambling that combined are likely to bring in more than $7 billion in tax revenue to the Federal government last year alone.

Sports 69

Sports eBook Trends Government 69

Magellan Solutions

MARCH 1, 2018

He added that our adequate foreign exchange reserves, declining external debt ratio, and sustained flows of remittances and revenues from business process outsourcing (BPO) industry “give investors comfort about the Philippines’ resilience to future external shocks.”. million Filipinos.

Industry 63

Industry Call Center Competitive Advantage Customer Service Representative 63

Clarivate

JANUARY 23, 2024

The just-published 2023 Factbook indicates an industry that is becoming more nimble and efficient in its R&D over the long haul. forecast peak sales per asset versus the cost of developing an asset or an output measure such as the number of global first world launches). Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

Clarivate

APRIL 3, 2024

Entering sensitive information into tools like ChatGPT could present risks, requiring careful attention to policies governing use of AI tools. The role of data and analytics The panelists all agreed that intellectual property data and analytics are becoming increasingly central to the IP profession.

Technology 59

Technology Strategy Analytics Government 59

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. Recent developments in generative AI models have further sped up the need of ML adoption across industries.

Government 104

Government Policies Self Service Resources 104

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. The model is registered in the model registry and is governed by a monitoring framework in Amazon SageMaker Model Monitor to detect for any drift and proceed to retraining in case of model drift. This post is co-written with Jayadeep Pabbisetty, Sr.

Training 101

Training Travel Analytics Metrics 101

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison.

Government 40

Government Customer Service Self Service Customer Centricity 40

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

NobelBiz

MAY 7, 2024

(Predictive, Progressive, Preview, and Auto Preview) Use Cases Outbound calling – middle ground between efficiency gained by making outbound calls automatically and compliance with governing rules and regulations in the industry. Industry agnostic, but popular and very necessary in Collections, Telemarketing, Lead gen.

Call Center 59

Call Center Self Service Wait Times System 59

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 91

Healthcare Government Innovation Training 91

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

West Monroe

DECEMBER 1, 2021

At the core of realizing and articulating the benefits of AMI are key analytics leveraging AMI data. Utilities across the country find themselves in very different positions with respect to analytics maturity, and not all organizations have the same business challenges that analytics can help solve. Deliver on core benefits.

Government 52

Government Analytics Self Service Report 52

Magellan Solutions

JUNE 19, 2023

AI is upon us and is now disrupting many industries, including outsourcing. Education , healthcare , human resources , and even the legal industry are being disrupted by AI. Artificial intelligence is changing healthcare outsourcing by enhancing patient care processes, results, diagnostics, analytics, and resource allocation.

Chatbots 105

Chatbots Healthcare Call Center Resources 105

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Ideas Dashboard for analytics : With this release, we introduce the Ideas Dashboard.

CRM 52

CRM Social Media Video Trends 52

transcosmos Information Systems

OCTOBER 4, 2016

The pace with which the industry changes is so fast that what used to be considered a hot tech skill last year could become extinct virtually overnight. Big Data and Analytics. Security Infrastructure, Compliance, and Governance. Programmers and Application Developing. Machine Learning. Web Developing.

Industry 48

Industry Competitive Advantage Analytics Government 48

Merkle

OCTOBER 1, 2018

One of the big talking points in the oil and gas industry has been how to improve efficiencies in upstream to reduce the cost of producing a barrel of oil. Historically the price of a barrel of oil has been high, and companies haven’t needed to be as innovative or at the forefront of how they use their data when compared to other industries.

Industry 40

Industry Innovation Government Analysis 40

Magellan Solutions

MAY 21, 2019

An international Global Resource Center in 1992 has instigated the beginning of the local BPO industry in the country. However, the BPO industry in the Philippines also has some things they worry about: Artificial Intelligence. Data Analytics. These three things are now facing and threatening the country’s growing industry.

Industry 45

Industry Call Center Culture Analytics 45

West Monroe

AUGUST 29, 2023

The focus is warranted: Investment is high, use cases are proliferating, and adoption is advancing before governance can catch up to manage risk. For example, in the health care industry, we’ve created machine learning models to establish clear processes for physician decision-making. But we see a common trend emerging.

Tools 52

Tools Technology Government Insurance 52

West Monroe

AUGUST 29, 2023

The focus is warranted: Investment is high, use cases are proliferating, and adoption is advancing before governance can catch up to manage risk. For example, in the health care industry, we’ve created machine learning models to establish clear processes for physician decision-making. But we see a common trend emerging.

Tools 52

Tools Technology Government Insurance 52

West Monroe

APRIL 3, 2023

Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future. Utilities are evolving.

Management 52

Management Government System Technology 52