InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. What’s particularly remarkable is that their expansive operation of over 600 locations and reviews is managed by a lean team of two.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. Disadvantages of Unstructured Data: Complexity: Unstructured data is inherently complex and challenging to manage, analyze, and interpret.

Data 260

Data Customer Experience Social Media Analysis 260

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. To do this effectively, you’ll need a journey analytics platform to aggregate data across multiple channels — and this data aggregation is incredibly powerful.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. To do this effectively, you’ll need a journey analytics platform to aggregate data across multiple channels — and this data aggregation is incredibly powerful.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. To measure customers’ sentiment and gather their emotional context throughout their journeys. Is Journey Management really important?

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. However, managing customer data can be daunting, especially for small businesses with limited resources.

Data 52

Data Tips Management Government 52

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

inQuba

JULY 3, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys, to improve customer experience and achieve positive business outcomes. Today’s CX practitioners are employing Customer Journey Management to discover and optimize their customers’ journeys, and they’re seeing conclusive business results.

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Lumoa

JANUARY 19, 2023

How can we measure the interaction? What’s something measurable that can tell how well we are doing? Project management, to ensure that projects are well organized, completed on time and meet key metrics. Communication and problem-solving, to promote the team initiatives and manage change within the organization.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 69

Analytics Data Customer Engagement Engagement 69

NetBase

OCTOBER 3, 2018

The good news is, social media is also the solution – or more specifically, Social Media Analytics is. This next section of our Complete How-To Guide: Social Analytics explains how using Social Media Analytics helps you weather a crisis, as well as keeps your brand out of the line of fire in the first place. Let’s dive in!

Analytics 60

Analytics Social Media Management How To 60

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. CX Analysis for Event Understanding. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. CX Analysis for Event Understanding. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40

ReviewTrackers

NOVEMBER 8, 2018

Taking advantage of the analytics available for your Facebook business Page is necessary for a business to succeed in today’s digital landscape. Analytics also provides a closer look at a business’s customer base, which can determine the type of content appropriate for that audience. Using Facebook Page Insights Analytics.

Analytics 56

Analytics Video Metrics Groups 56

Guavus

JANUARY 24, 2022

One of the best things about a career in product management is that you get to interface with several different functional teams – whether it’s within your own organization or your customers’ organization. Service IQ Device Management Analytics (DMA) landing page. Customer segmentation is key for marketing operations.

Marketing 98

Marketing Analytics Customer Centricity Trends 98

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

CSM Magazine

MAY 9, 2024

In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights. Is your organisation leveraging the latest technology to deliver outstanding customer experiences?

Innovation 52

Innovation Technology Customer Service CRM 52

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. Kate champions digital innovations that create the best customer experience and solutions.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It includes exit-intent technology, A/B testing, analytics, and interfaces with top email marketing and CRM platforms.

Analytics 52

Analytics CRM User Experience Tools 52

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

Inbenta

MARCH 15, 2021

However, these ticketing softwares are not self-sufficient and require active management so that they don’t become backlogged with unresolved requests. This article will outline six tips for you to implement to ensure the smooth operation of your ticketing system, and thus that you are making the most of your ticket management software.

Tips 81

Tips Management Knowledge Base Chatbots 81

Calabrio

OCTOBER 20, 2020

Being a cloud-first company in a modern workforce management system allows us to quickly adjust our own transition and adjust our product functionality to further meet the needs of our customers. It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics.

Company 207

Company Self Service Government Contact Center 207

CX Centric

JULY 27, 2023

To keep updated about future events and projects please click here. Nate Brown the Chief Experience Officer of Officium Labs was the keynote speaker for the Roi of the CX online event. It is with Customer Experience Management with which CX becomes scientific, Nate mentions. We are a global community.

ROI 52

ROI Customer Journeys Customer Experience Case Study 52

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. The MLOps expert user has access to a SageMaker notebook and the AWS Management Console.

Data 94

Data Effort Score Training Metrics 94

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Are Product Managers Chief Executives of Their Product? The Five Stages of SaaS Product Management Maturity. Best Practices in Enterprise Product Management.

Resources 52

Resources Roadmap eBook Analytics 52

BirdEye

MARCH 5, 2024

Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. This, in turn, allows for optimizing social media management practices, ensuring that efforts are aligned with the audience’s needs and preferences.

Social Media 58

Social Media Multi-Channel Trends Tips 58

BirdEye

MAY 30, 2023

These surveys typically use a scale, say 1 to 5, to measure their satisfaction. Event feedback surveys Event feedback surveys gather feedback from attendees to improve the planning and execution experiences of future events. The survey measures the customer’s probability of recommending the business to others.

Survey 95

Survey Net Promoter Score Software Feedback 95

AWS Machine Learning

NOVEMBER 3, 2023

Although high shooting speed excites soccer fans, it has not been measured regularly in the Bundesliga until now. This process comprises two key components: event data and optical tracking data. Event data collection entails gathering the fundamental building blocks of the game. Let’s delve into the details.

Sports 93

Sports Measurement Metrics Data 93

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Six of the Best NPS Software Solutions for 2022. Here are six of our top picks.

NPS 102

NPS Software Net Promoter Score Multi-Channel 102

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Analytics 41

Analytics Data How To Net Promoter Score 41

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results. And, that growth comes from consistently and quickly delivering customer value.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114