ReviewTrackers

FEBRUARY 22, 2017

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If

Interaction 63

Interaction Meeting e-support Innovation 63

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value.

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

OCTOBER 24, 2023

Spark seamlessly integrated virtual and physical customer interactions into a Unified Frontline with Calabrio ONE. Analytics Architect: Paychex The ‘Analytics Architect’ , using data to bring vision to life, was awarded to Paychex. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. The TSIA Interact sessions I attended were all fantastic.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. Calabrio , the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. million annually.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. See a speaker they admire and hope to meet, connect with or just learn from.

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. See a speaker they admire and hope to meet, connect with or just learn from.

Analysis 40

Analysis Consumers Analytics Comparison 40

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

NetBase

FEBRUARY 12, 2020

Music spans such a broad range of offerings, from broadcast radio, podcasting and social media to streaming media and live events. They make magical events for music lovers in every genre using social monitoring. Hetal is EVP of Smart Audio Insights & Analytics at iHeartMedia Inc and is passionate about what they do.

Social Media 60

Social Media Sports Course Analytics 60

Fox Metrics

MAY 24, 2021

But that has changed, thanks to real-time web analytics technology. How Real-Time Web Analytics Works? Real-time web analytics empowers you with proactive analytics that alerts you as events happen. Real-time web analytics empowers you with proactive analytics that alerts you as events happen.

Analytics 52

Analytics Marketing Social Media Touchpoint 52

Fox Metrics

MAY 24, 2021

But that has changed, thanks to real-time web analytics technology. Table of Contents How Real-Time Web Analytics Works? Ways Real-time Web Analytics Helps Marketers 1. Ways Real-time Web Analytics Helps Marketers 1. How Real-Time Web Analytics Works? Ways Real-time Web Analytics Helps Marketers.

Analytics 52

Analytics Marketing Social Media Strategy 52

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. Trigger Surveys Based on Salesforce Events Let’s say you want to automate a satisfaction survey after customer interaction with the support team. Kindly connect with the team for more details.

Tools 52

Tools Survey Analysis Feedback 52

AWS Machine Learning

APRIL 18, 2024

Choose your preferred transcript language, and interact with the meeting assistant using the wake phrase “OK Assistant!” The ASK ASSISTANT button asks the meeting assistant service (Amazon Bedrock knowledge base) to suggest a good response based on the transcript of the recent interactions in the meeting.

Knowledge Base 110

Knowledge Base Meeting Resources Analytics 110

NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

NetBase

APRIL 18, 2019

It’s just good business to try – because there are a lot of people talking about a lot of things: From educational events, to organized clean-ups, to simply celebrating the beauty of nature surrounding us, Earth Day inspires social chatter. Plan an Event – Even a Virtual One. Look for Passionate Audience Segments. It’s Not Too Late.

Analytics 61

Analytics Brands Analysis Course 61

BirdEye

MARCH 4, 2024

With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Thanks to this, Facebook’s search capabilities have grown exponentially, incorporating sophisticated algorithms that make finding people based on names, locations, affiliations, and mutual connections possible.

Social Media 62

Social Media Groups Connections Engagement 62

ReviewTrackers

NOVEMBER 8, 2018

Taking advantage of the analytics available for your Facebook business Page is necessary for a business to succeed in today’s digital landscape. Analytics also provides a closer look at a business’s customer base, which can determine the type of content appropriate for that audience. Using Facebook Page Insights Analytics.

Analytics 56

Analytics Video Metrics Groups 56

NetBase

MARCH 25, 2020

Dior, known for impeccable fashion, live streamed a Paris catwalk show for its Autumn/Winter collection in order to keep its Chinese buyers connected during the outbreak. And we can see mentions, posts and net sentiment pointing to quite a bit of love for them: Online events as a whole, are on the rise actually. And it makes sense.

Retail 46

Retail Consumers Fashion Financial 46

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process.

Engagement 52

Engagement Entertainment Video Analytics 52

Guavus

JANUARY 24, 2022

The events generated by devices when people use them on a carrier’s network represent a tremendous amount of data that, when properly understood, can be the key to unanswered questions. Mobile device connections have exploded in number over recent years. Service IQ Device Management Analytics (DMA) landing page.

Marketing 98

Marketing Analytics Customer Centricity Trends 98

Lithium

APRIL 2, 2024

STIHL engages with millions of fans : STIHL reaches millions of people through their community-driven engagement and timely responses to grow brand love, connect with those seeking support, and so much more. This led to a significant increase in support outcomes and community interactions. Communities Community Aurora 24.2

Roadmap 52

Roadmap Metrics CRM Resources 52

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. Batch data enables more point-in-time reporting and analytics vs. real-time. Business intelligence (BI) and analytics.

Analytics 69

Analytics Data Customer Engagement Engagement 69

Comm100

JUNE 23, 2022

Today’s students expect highly personalized experiences from the organizations they interact with. Comm100 offers personalization using the following tools and features: Visitor monitoring – Visitor monitoring offers information on your visitors from within the live chat platform, allowing for more personalized interactions.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? That date must fall within 14 days of the standard 33 day disconnect.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

CSM Magazine

MAY 10, 2024

Onboarding Excellence The initial interaction between your brand and new customers sets the tone for the relationship. Predictive Analytics Leverage data analytics to identify patterns that may indicate a customer is at risk of churning. Here’s how: 1. A smooth, enjoyable, and informative welcome makes all the difference.

How To 52

How To Social Media Analytics Touchpoint 52

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Wootric CX Blog

SEPTEMBER 8, 2020

One of them is bound to be the customer support interaction. How to Analyze Support Interactions for Improving Customer Journey. Below, we have identified some proven methods to analyze support interactions (experience data) and identify the bottlenecks (and eliminate them) for improved customer satisfaction and retention.

Interaction 52

Interaction Customer Journeys Effort Score Touchpoint 52

West Monroe

FEBRUARY 13, 2024

Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. However, as fans seek more personalized connections with their favorite brands, technology plays a crucial role. Discovery is the most challenging aspect.

Sports 98

Sports Tourism Entertainment Technology 98

Gainsight

APRIL 8, 2024

By leveraging data analytics and predictive modeling, companies can identify potential issues and address them earlier, thus enhancing customer satisfaction and loyalty. There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors.

Customer Success 52

Customer Success Training Engagement Customers 52

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. What is Customer Experience Analytics?

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It includes exit-intent technology, A/B testing, analytics, and interfaces with top email marketing and CRM platforms.

Analytics 52

Analytics CRM User Experience Tools 52

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 52

B2B Engagement B2C Customer Experience 52

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Sheila McGee-Smith, McGee-Smith Analytics. Karen Hardy, Avaya.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

CSM Magazine

MARCH 8, 2024

Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” ” And yes, you did read those opening paragraphs correctly!

Meeting 52

Meeting Technology Groups Customer Journeys 52

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. During the two days, we strived to give attendees an opportunity to turn these ideas and conversations into meaningful interactions with their customers. Director, Customer Analytics, J.Jill. Every comment is welcome.

Connections 40

Connections Conference CRM Consumers 40