CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength?

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

NICE inContact

AUGUST 25, 2016

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Clarivate Analytics. Clarivate Analytics. HCL Technologies. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. Laerdal Medical.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

Call Experts

MAY 2, 2019

Develop a plan with strategic initiatives and advanced technology. Advancements in automation technologies and digital channels create new tools for business owners to engage customers. Understand any analytical dashboard features, automated reporting, voice analytics, and online portal access. Summer HR Conferences.

Contact Center 56

Contact Center Self Service Call Center Conference 56

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Hero Digital

MARCH 26, 2020

This pandemic has created a shift: Technology will be the driving factor to change how people engage with healthcare providers. In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Natalie Petouhof

JUNE 9, 2016

With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. The partnership includes Microsoft Dynamics and Lithium’s community data, social customer intelligence and analytics. Depends on what you consider social CRM to be.

Technology 40

Technology CRM Conference Strategy 40

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Ted Rubin Inspires with Awesome Keynote.

Brands 60

Brands Social Media Analytics Conference 60

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. We are super proud of this innovative layer that will power our technology for years to come. . Customer Experience Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. In the past when selling technology, organizations would sign on the dotted line and pay upfront.

Customer Centricity 64

Customer Centricity Customer Success e-support Conference 64

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond?

ROI 56

ROI Consumers Financial Analytics 56

Natalie Petouhof

SEPTEMBER 21, 2016

This is a typical process that happens when there is a new area of technology area. Static Analytics – which drives the use of real-time, big-data analytics. When those experiences are transformed, the real value and ROI of the connected enterprise will come to life. Phase 3 can be about Service Excellence.

Self Service 40

Self Service CRM ROI Analytics 40

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Sheila McGee-Smith, McGee-Smith Analytics. Sheila McGeeSmith, McGee-Smith Analytics. It is being held March 7-9th, 2016 in Orlando, Florida. Paul Weber, Interactive Intelligence.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

CSM Magazine

AUGUST 22, 2019

The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. We all have at least one thing in common – we’re passionate about Customer care. SVP, Customer Care, Samsung.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Natalie Petouhof

MARCH 6, 2017

I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®. Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics.

Culture 40

Culture Company Competitive Advantage Conference 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. According to Lindsey Colella, analytics and insights associate director at Sun Life Financial, the key to engaging every major stakeholder is to make the research process easy for them.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Aimee Lucas. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Aimee Lucas. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

AUGUST 12, 2021

AI-enabled analytics for vital customer insights. AI-enabled analytics can sift through a more extensive and complex data space, thus covering multiple business opportunities. For example, the AI-based face recognition technology observes and examines facial expressions in video conferences and face-to-face conversations.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Natalie Petouhof

FEBRUARY 24, 2016

It will be the year that customers return to stores because technology is engaging them in new ways, making them want to buy more and come back. With the Fridays’ Service Style technology the customer’s order is processed right at the table, the device also helps manage the waiting list and queue.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Magellan Solutions

JULY 15, 2021

The client was able to generate significant appointments leading to a superior return of investments (ROI) in sales. They have B2B partners all over Europe, delivering innovative technology for app and web development. They were able to identify those segments most receptive to a technology solution. Challenges. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. Methods for benchmarking and meaningfully communicating the ROI of online activities.

Analytics 8

Analytics ROI Brands Social Media 8

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Natalie Petouhof

MARCH 10, 2016

My POV: Of course it would be to say that we need more women in technology. And to congratulation all the amazing women named here and that work in the world of technology every day! That’s it. I will keep it simple. You are my heros. DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.

Marketing 40

Marketing Leadership Video Course 40

BirdEye

MARCH 4, 2024

Personalization at scale Automation technology allows you to deliver a personalized experience to each recipient. Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates. Drive more revenue. Want to see the impact of Birdeye on your business?

Marketing 109

Marketing How To Multi-Channel Tips 109

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

SEPTEMBER 22, 2022

Healthcare technology providers like Inovaccer have not only recognized this trend but have built world-class customer success processes proven to transform the way healthcare systems provide and prioritize care while improving outcomes for patients. . Take Away #2 Customer Success, Data Analytics, and Biosciences work well together.

Healthcare 52

Healthcare Customer Success Strategy Government 52

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. and Harvard Business Publishing, were honored at the conferences 2014. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion.

Conference 40

Conference Technology Fashion Software 40