Lumoa

NOVEMBER 7, 2022

2 Companies are using CX to create a competitive advantage Customers have more options than ever before. To stay relevant, companies are using CX to create a competitive advantage. Zendesk’s report confirmed this, with 75% of customers reporting they would spend more to buy from a company that offers good CX.

Trends 208

Trends Customer Experience Competitive Advantage Customer Insights 208

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases.

Software 59

Software Report Management Marketing 59

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Creating a Competitive Advantage with Analytics.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 260

Hospitality Call Center Retail NPS 260

Bob Hayes

OCTOBER 23, 2017

customer experience, customer success) to determine the state of analytics in customer programs as well as identify what analytical leading companies (companies who use analytics to gain a competitive advantage) do differently in their customer programs compared to their analytical lagging counterparts.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

TechSee

MAY 19, 2021

AT Kearney reports that RPA costs 1/3 as much as an offshore employee and 1/5 the cost of on-site staff, and can cut costs by 25-50%. With these numbers, it’s no surprise that Forrester data shows that over 44% of customer service organizations are already using RPA to help them gain a competitive advantage.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Calabrio

NOVEMBER 25, 2020

With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful. We’ve covered a lot of ground here.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Alliance by IFS

MARCH 14, 2019

IoT, Big Data, AR, machine learning, and AI are quickly taking the field service industry by storm, leading a wide range of field service industries to invest considerable resources in these cognitive technologies to gain competitive advantages. Download Report. Artificial Intelligence and Machine Learning.

Report 80

Report Technology Competitive Advantage Connections 80

InMoment XI

FEBRUARY 23, 2024

Data sources may include customer surveys, interviews, focus groups, demographic data, purchasing history, website analytics, social media insights, and market research reports. Prioritize segments that offer the greatest potential for business success and competitive advantage.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Bob Hayes

MARCH 22, 2021

I developed a survey to give you an opportunity to share your work experiences in data and analytics. What specific DS and ML practices will help give companies a competitive advantage? How should companies design an analytics center of excellence that is world class? To take the survey, please click the link below.

Survey 120

Survey Data Competitive Advantage Analytics 120

Circular Edge

MAY 17, 2023

With its intuitive interface and robust analytics capabilities, Power BI empowers businesses to make informed decisions and drive growth. By integrating JD Edwards with Power BI, you can leverage Power BI’s advanced data visualization and reporting capabilities to transform raw data into meaningful insights.

Data 52

Data Competitive Advantage Analytics Report 52

Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics. For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics.

Call Center 52

Call Center Analytics Self Service Multi-Channel 52

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service. These reports often include statistics, trends, and success stories.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. The Social Analytics Accuracy Problem.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Circular Edge

JUNE 26, 2023

Leverage Reporting and Analytics: Take advantage of the reporting and analytics capabilities in ARCS to gain insights into the reconciliation process. This enables direct data feeds into the reconciliation process, eliminating the need for manual data entry and reducing the chances of errors.

Competitive Advantage 52

Competitive Advantage Analytics Resources System 52

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. To see the results regarding all 25 customer analytics practices, you can download the entire report for free here.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

BlueOcean

JULY 12, 2018

While this has been our viewpoint for years, it’s a realization that is finally taking the B2B world by storm, as more companies realize the competitive advantage a strategic partnership affords them. Data Analytics in the Contact Center. “ The most important place where these two factors join forces is in data analytics.

Customer Care 185

Customer Care Trends Contact Center Chatbots 185

Thematic

FEBRUARY 29, 2024

This explains why they were early adopters of text analytics, to automate the heavy lifting, save time and get more value from their data. He delivers regular reports that highlight the key insights for the decision-maker. Request a demo of Thematic today and discover how to turn your customer feedback into a competitive advantage.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62

Magellan Solutions

FEBRUARY 5, 2024

By working together, HSBC and IBM aim to reach “quantum fluency” and determine how quantum could provide a competitive advantage. By 2017, Unilever reported $380 million in cost reductions and a 30% increase in operational efficiency. Partner oversight enhances response speed to efficiency lags.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

CSM Magazine

FEBRUARY 16, 2016

The report also showed that the increased customer satisfaction driven by a Revenue Lifecycle Management approach improved yield and retention. Other benefits highly rated by respondents include enhanced revenue, improved customer advocacy, expanded market share and competitive differentiation. You can download the report here.

Competitive Advantage 40

Competitive Advantage Study B2B Customer Engagement 40

Bob Hayes

JULY 1, 2015

One way they are trying to get ahead is through the application of analytics on their data. Researchers, for example, have found that top-performing businesses were twice as likely to use analytics to guide future strategies and guide day-to-day operations compared to their low-performing counterparts. Analytical Talent Key to Success.

Analytics 40

Analytics Innovation Data Competitive Advantage 40

Clarivate

OCTOBER 5, 2023

A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. . The importance of IP is elevated during a downturn as companies seek to bolster their revenue and gain competitive advantage.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Calabrio

FEBRUARY 16, 2017

According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

Magellan Solutions

JULY 13, 2023

AI-powered data analytics enable businesses to make data-driven decisions. It offers data-driven insights for intelligent decisions and predictive analytics for tactical planning. Accelerating Decision-Making and Insights AI for predictive analytics and data analysis can help businesses gain insights and make wise decisions.

Chatbots 97

Chatbots Competitive Advantage Analysis Customer Satisfaction 97

ECXO

AUGUST 9, 2023

Let me give you an example of leaders are creating competitive advantage. (I Firms don’t tend to hire people who are multi-disciplinary with strong CX or even data analytics skills. People who have an understanding of CX and data analytics skills. Firms that invest now have an opportunity to create competitive advantage.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98

West Monroe

APRIL 17, 2024

analytical thinking, detail orientation) and skill profiles of workers in a digital and data-driven factory—and then update talent acquisition strategies accordingly. An even more critical and overlooked area of focus is culture: the behaviors manufacturers expect from employees to drive differentiation and competitive advantage.

Leadership 59

Leadership Culture Competitive Advantage Study 59

CSM Magazine

MARCH 24, 2022

Field service management software can track this additional income and further increase retail revenue through actionable data analytics that monitor business performance and promote better decision-making. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators.

Retail 119

Retail Self Service Customer Experience How To 119

CSM Magazine

FEBRUARY 7, 2024

The increased emphasis on data-driven recruiting and hiring strategies The increased emphasis on data-driven recruiting and hiring strategies has led to a greater focus on embracing real-time analytics. Hiring based on skills Hiring based on skills, rather than past experience, is becoming increasingly important in 2024.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

Circular Edge

JANUARY 18, 2023

That requires the kind of financial visibility that static reports don’t provide. Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and Circular Edge’s expertise in NetSuite implementation , advisory, managed services and direct staffing.

Financial 52

Financial How To Competitive Advantage Analysis 52

Bob Hayes

APRIL 22, 2021

While we do know a lot about optimize the value of your data analytics efforts requires that we understand howFinding insights in data and using those insights to drive businesses forward involves the interplay of people, processes and technologies. What specific DS and ML practices will help give companies a competitive advantage?

Data 71

Data Competitive Advantage Analytics Survey 71

SurveySparrow

MARCH 24, 2024

They range from CRMs and lead generation to analytics and AI helpers. It also has some customer prospecting and profiling features — and while these are not too advanced to fully replace analytics software, they are a helpful addition for any sales rep striving to be more productive. Below, you can find the top examples in each area.

Tools 52

Tools Sales CRM Social Media 52

Calabrio

NOVEMBER 25, 2020

With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful. We’ve covered a lot of ground here.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Circular Edge

DECEMBER 13, 2022

Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and Circular Edge’s expertise in NetSuite implementation , advisory, managed services and direct staffing. NetSuite Analytics Warehouse. They’re most likely to talk with their friends.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Magellan Solutions

JANUARY 17, 2024

If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Being more adaptable and technologically advanced enables them to maintain their competitive advantage. Let’s explore how the BPO industry plans to stay ahead of the game this year!

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52