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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 488
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Text Analytics in Customer Feedback: The CXO’s Secret Weapon


That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 208

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What is Data Integrity? How it Can Help Gain Competitive Advantage


It influences the efficiency, profitability, and longevity of your enterprise, and it brings clarity via analytics and insights to return on investments to many channels and helps find efficiencies. Data is crucial for many reasons.

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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs. The Role of Data Analytics in Competitive Analysis Data analytics tools are crucial for turning raw data into actionable insights. Keen to stay competitive?

Analysis 260
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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service. This can contribute to a competitive advantage and increased customer loyalty.

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Data Professionals are Dissatisfied with their Company’s Use of Analytics

Bob Hayes

Results from one of those polls revealed that data professionals are generally dissatisfied with their company’s use of analytics in helping it gain a competitive advantage; nearly 6 in 10 data professionals said they were dissatisfied with their company’s use of analytics (22% extremely dissatisfied).

Analytics 145
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What Is Conversational Analytics and how does it help your Call Center?


One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.