InMoment XI

OCTOBER 19, 2021

My name is Melanie Disse and I have over 10 years of industry experience—most recently in a VoC role at Mercury New Zealand. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. The Humble Beginnings of Surveys.

Analytics 295

Analytics Data Customer Experience Social Media 295

InMoment XI

JUNE 28, 2022

Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships. Looking for a few real life examples of how brands have done this?

Financial 295

Financial Brands Customer Experience eBook 295

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Leveraging analytics is crucial for long-term success.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

InMoment XI

DECEMBER 1, 2022

Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more!

Self Service 493

Self Service Analytics ROI Automotive 493

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success.

Retail 260

Retail Customer Retention Strategy Management 260

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. examine the differences between generative and analytical AI, focusing on the importance of good data and its role in delivering exceptional CX. Nexcom A/S and COPC Inc.

Industry 114

Industry Customer Experience Analytics Training 114

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 346

Management Marketing Social Media Guidelines 346

InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 260

Hospitality Call Center Retail NPS 260

Feedbackly

DECEMBER 14, 2023

Customer emotions play a significant role in strengthening brand loyalty and fueling a brand’s growth. One is the good old customer sentiment analysis, while the other is the customer emotions analytics. In CX, customer sentiment is a KPI that mirrors customers’ perception of your products and brand. So, which is better?

Analysis 52

Analysis Analytics Software Metrics 52

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Brands 229

Brands Customer Experience Customer Journeys Net Promoter Score 229

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. Similarly, B2B companies can find company or industry critics, listen to what they are saying, and respond suitably. Read more about it here.

B2B 59

B2B Brands Social Media Wireless 59

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Use of Executive Dashboards in Different Industries: Retail Industries: With the thriving retail business, being on top of the market has become crucial for retailers.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 109

Retail Brands Consumers Case Study 109

Blueshift

DECEMBER 15, 2021

We have an exciting announcement to make: Blueshift has partnered with OSG Analytics — a customer-centric global technology and analytics provider — to enable brands to combine cutting-edge customer journey analytics and industry-leading customer journey orchestration, powered by unified omnichannel customer data.

Analytics 89

Analytics Data Omni-Channel Customer Centricity 89

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. Similarly, B2B companies can find company or industry critics, listen to what they are saying, and respond suitably. Read more about it here.

B2B 52

B2B Brands Social Media Wireless 52

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

BlueOcean

NOVEMBER 13, 2023

Keep your finger on the pulse of the industry. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

C3Centricity

APRIL 23, 2024

The rapid evolution of today’s digital landscape only compounds these challenges, demanding strategic agility and an analytical mindset from today’s marketing leaders. By creating valuable content that resonates with their target audience, brands can foster engagement, build community, and drive conversions without hefty ad spending.

ROI 226

ROI Marketing Social Media How To 226

Clarivate

JULY 24, 2023

Biopharma and medtech brands made up a dozen of the Clarivate Top 100 New Brands for 2023, as the life science industries continued to show a muscular approach to protecting their intellectual property. based companies accounted for three brands and South Korea one. one apiece.

Brands 52

Brands Report Analytics Consumers 52

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. Brands need a strategy that incorporates generative AI. The sudden availability of this technology has brought with it challenges and opportunities for brands of every size, and this impact cannot be ignored. Why does ChatGPT matter to brands?

Brands 98

Brands Analytics Consumers Technology 98

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. We make it simple and scalable to analyze that data and use it to take action to improve their products, brand and work experiences.

Omni-Channel 49

Omni-Channel Analytics Industry Innovation 49

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. An uptick in brand loyalty, something that makes the $323 billion spent yearly on loyalty management worth it. The result?

Customer Service 227

Customer Service Chatbots Analytics Customers 227

Thematic

MAY 29, 2023

We've refreshed our brand to better reflect our company's growth, values, and vision for the future. As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand. We've done it!

Feedback 62

Feedback Brands Social Media Analytics 62

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Churn in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Optimove

AUGUST 7, 2022

What is Mobile App Analytics? Mobile app analytics captures data from mobile apps to determine app visitors, record behavior, and describe app performance. Mobile app analytics help you answer various questions about your app’s users, including: What do users engage with inside your app? App Analytics Best Practices.

Analytics 40

Analytics Metrics Groups Measurement 40

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Cost Analysis: With the help of analytics, legal professionals can perform a comprehensive cost analysis of each stage of the litigation process.

Analytics 52

Analytics Report Software Measurement 52

Optimove

JUNE 6, 2023

Optimove is serious about providing the best, all-in-one Customer-Led Marketing solutions to any brand looking to grow the right way via their existing customers. In 2001, he co-founded his brainchild Neolane, making him one of the early pioneers of the marketing technology industry. But merely saying that is easy. Welcome to the team!

Industry 52

Industry Leadership Analytics Marketing 52

Kitewheel

MAY 14, 2019

Most businesses have realized that it is time to start journey analytics. Analytics is an expensive direction for businesses to pursue if those efforts don’t deliver a return on their investment. Gartner rightfully points out that right now, across almost every industry, analytics resources are misaligned with business goals.

Analytics 40

Analytics Brands Customer Journeys Metrics 40

CSM Magazine

JANUARY 17, 2024

However, this year we will see some real change in the industry. Experimentation Takes Centre Stage The contact centre industry will become a hotbed of experimentation. With the advancements in data analytics and AI, organisations are better equipped to harness this data goldmine.

Industry 52

Industry Data Trends Exceptional Customer Service 52

NetBase

SEPTEMBER 4, 2020

Brands need to create a lean, mean data capturing machine that can aggregate, analyze and inform enterprise-wide decision-making. And your company’s needs will be unique and largely driven by whatever industry category you inhabit. There are six key areas you need to ensure are covered by this tool medley, and they are: Data Analytics.

Tools 98

Tools Brands Ecommerce Advertising 98

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And to help with that, in this piece, we’ll explore market research supporting: What the post pandemic travel industry looks like right now. How the industry is preparing to move forward and tackle consumer concerns.

Travel 98

Travel Industry Social Media Hotels 98

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. It’s possible that it’s been a recent challenge to understand how your brand could fit into this social engagement circus. Vine vastly limited a brand's ability to set up sponsored accounts. Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

ShepHyken

APRIL 8, 2022

Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? Brand care experience . A personalized approach to customer issues, consultative product advisories based on customer needs, and brand advocacy make the post-purchase brand experience special. .

Retail 77

Retail Industry Customer Experience Contact Center 77

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands Analytics Report Consumers 70