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6 Things You Need To Know About Making A Good Business Contract

CSM Magazine

If you’re reading this, there’s a good chance you’re interested in learning more about business contracts. And that’s a smart move – after all, making a good business contract is one of the most important things you can do to ensure the success of your business.

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Contract Negotiation: How to Reach Agreements with Outsourcing Vendors

Magellan Solutions

Negotiations are typically necessary before coming to a business deal. Each party typically makes some compromises during a contract negotiation to obtain what it truly wants. When negotiating a contract, it’s important to remember that both parties want to come away with a good result.

How To 98
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6 Most Popular Customer Experience Metrics and KPIs Explained Simply

Lumoa

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics 432
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Benefits of Outsourcing your NPS process

Retently

Outsourcing has become increasingly popular these days, as more companies worldwide are exploring different destinations for outsourcing their business activities, and it’s no wonder why. The many advantages of outsourcing make it an attractive strategy in today’s global economy, turning it into a common practice.

NPS 147
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Contract Negotiation: How to Reach Agreements with Outsourcing Vendors

Magellan Solutions

Negotiations are typically necessary before coming to a business deal. Each party typically makes some compromises during a contract negotiation to obtain what it truly wants. When negotiating a contract, it’s important to remember that both parties want to come away with a good result.

How To 52
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3 Ways to Politely Reject Customer Requests

Kayako

We all know that emotionally, people don’t respond well to “no.” As customers we hate it, so why would you straight up say “no” to a customer request? These conversations drag on for longer than they have to and get more people involved than needed. This applies to any type of customer requests you reject.

Customers 203
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8 Essential Types of Software Every Business Needs

CSM Magazine

Running a business isn’t easy but having the right tools can make a big difference. This is mainly due to the fact that there’s a huge number of useful software solutions that can make life easier by boosting the efficiency of business operations. Contract Management. The key is finding the right tool.