Optimove
DECEMBER 21, 2023
Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Key takeaways: Consumers are subjected to marketing fatigue across industries. This post highlights Optimove 2023 surveys of more than 2,000 consumers.
Lumoa
SEPTEMBER 30, 2022
Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Consumers have wholeheartedly embraced the transition to digital banks. After all, consumers are now looking beyond the elements that banks have traditionally focused on for decades, like a large number of branches.
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Lithium
SEPTEMBER 5, 2023
BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.
InMoment XI
AUGUST 2, 2023
In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. NPS Best Practices Tip #3: How You Execute is Key To Your Success Effective execution determines success.
BirdEye
DECEMBER 21, 2022
In this article, we’ll cover the nine top trends you need to know about right now and share some tips to help you post accordingly. billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Crisis management will be a necessity in 2023. TikTok is projected to reach 1.8
ShepHyken
AUGUST 6, 2023
As a result, consumers carry higher expectations for customer service than ever before – and they will vote with their feet when these demands are not met. Once again, another list of tips and tactics to keep your customers satisfied. Hence, use many of these tips and do more to maximize your customer satisfaction.”
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