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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

After a whirlwind of COVID-spurred digital transformation, rapid brand expansion, and supply chain woes, consumer expectations and their relationships with e-commerce brands have changed before our eyes. Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology.

Tips 493
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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers. We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet?

Insurance 493
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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. One disadvantage of having a focus group is that, like interviews and surveys, can be more time consuming and costly than other measuring techniques.

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Tipping Used to Be For Good Service

ShepHyken

When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip. Somewhere around 1850 or 1860, Americans started tipping.

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Why Consumers Trust Influencers Over Celebrities

QuestionPro Audience

There’s been a major disruption in consumer marketing in recent years. With DVR to fast forward through commercials and ad blockers on the internet, brands needed another way to reach consumers. Data from MuseFind shows 92% of consumers trust an influencer more than an advertisement or traditional celebrity endorsement.

Consumers 207
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The Impact of Tipping and “Tipflation” on Customer Satisfaction

ShepHyken

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. How does increased tipping impact consumer behavior?

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Six quick tips to target the right respondents for market research

QuestionPro Audience

Market research has been around for long and has helped many industries grow by grabbing the right opportunities based solely on consumer feedback. Like everything else, consumer research, too, had advanced over the years, coming a long way from legacy survey distribution methods. Identify the right research target market.

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