Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Trends 219

Trends Customer Service Chatbots Omni-Channel 219

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. You can also gain valuable insights from the built-in analytics.

Loyalty 60

Loyalty Tools Social Media Loyalty Programs 60

BirdEye

OCTOBER 31, 2023

For a quick step-by-step and updated process (as of October 2023) for finding your business page and personal Facebook URL link on desktop, browser, and app, read this blog or jump to the desired section from our table of content: Table of contents What is a Facebook URL? on your profile section. Log in to your Facebook account.

How To 109

How To Social Media Connections Brands 109

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! Marketing Announcement: LinkedIn Followers by Industry Update The API supporting the LinkedIn Followers by Industry widget has been updated to match the industry breakdown found in native analytics.

Analytics 52

Analytics B2C Social Media Report 52

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Use this feedback to make informed improvements and adjustments.

Retail 260

Retail Customer Experience Effort Score Social Media 260

BirdEye

MAY 11, 2023

Harness the power of social media 57% of your potential home buyers are known to use social media to find real estate related information. It is important for mortgage businesses to find and connect with customers on their preferred social networks.

Social Media 98

Social Media How To Return on Investment ROI 98

BirdEye

MAY 30, 2023

Industry experts are labeling 2023 as the “ feedback economy. ” Check for analytical capabilities : Not all customer feedback software has analytical capabilities. You might instead need additional analytical capabilities or want to monitor changes over time. Paid plans come with added features like analytics.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySparrow

JULY 23, 2023

Rich Insights: Analyze responses in depth with detailed reporting and analytics. Multiple Sharing Options: Share surveys through email, embedded code, or social media. Advanced Text Analytics : Use AI to analyze open-text feedback and extract actionable insights. Advertising : Streamline and optimize advertising efforts.

Customer Experience Management 52

Customer Experience Management Tools CEM Omni-Channel 52

BirdEye

SEPTEMBER 26, 2023

Using AI, You can communicate with patients via text messaging, social media channels, or Web Chat 24/7. They used predictive analytics to identify patients more likely to face complications after discharge. It now becomes important for businesses to build and maintain a strong social media presence on these platforms.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. In the context of CX, businesses can leverage predictive analytics to anticipate customer needs and tailor their offerings accordingly.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

SurveySparrow

MAY 4, 2023

Best CloudCherry Alternatives & Competitors in 2023 SurveySparrow SurveyMonkey Qualtrics Customer Experience HubSpot CRM InMoment Zoho CRM UserTesting Qualaroo Medallia BirdEye 1. Survey Distribution : Email, SMS, web, QR code, mobile, social media, and offline. Survey Distribution : Email, web, QR code, social media.

Social Media 52

Social Media CRM Customer Journeys NPS 52

SurveySparrow

JULY 31, 2023

Top Linktree Alternatives for Businesses in 2023 #1. Feedlink: Source: Feedlink This Linktree competitor is best for social media managers and eCommerce companies. If you have several social media handles and content in multiple platforms, Lnk.bio is a great choice for content distribution.

Social Media 52

Social Media Video Tools Analytics 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Some blog areas are limited to Khoros customers only.

Entertainment 52

Entertainment Social Media Analytics Brands 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Monitor mentions on social media. Table of contents What is AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future.

Communication 69

Communication Contact Center Return on Investment System 69

BirdEye

MARCH 6, 2024

Twitter has significantly changed its privacy policies since 2023, and the old tricks no longer work to access Twitter without an account. Custom Google search Google indexes a vast array of social media content, including Tweets. Most businesses embed Twitter widgets into their social media section to showcase popular tweets.

Social Media 59

Social Media How To Policies Trends 59

BirdEye

NOVEMBER 9, 2023

This visibility can greatly influence clients who rely on social media to research local businesses before making any commitments. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior. With billions of active users, there’s a huge potential for reaching out on Facebook.

Insurance 111

Insurance Financial Feedback Consumers 111

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

Gainsight

SEPTEMBER 25, 2023

Enhanced Analytics and Dashboards In the era of data-driven decision-making, Customer Success Platforms must provide robust analytics and dashboards that enable CSMs to derive meaningful insights from customer data. Check out Gainsight CS. and/or its affiliates in the U.S. and internationally and is used herein with permission.

Customer Success 52

Customer Success Marketing Management Analytics 52

SurveySensum

JULY 24, 2023

That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond. You can leverage data analytics and AI technology to understand customer preferences, behavior, and purchase history.

Retail 52

Retail Trends Self Service Customer Experience 52

SurveySparrow

JUNE 26, 2023

Notable Features of SurveySparrow Multichannel survey distribution : SurveySparrow offers various channels for distributing your survey, including email, social media, website embeds, SMS, QR codes, and more. Real-Time Analysi s: The platform offers real-time data analytics, giving you instant access to the results as they come in.

Tools 52

Tools Survey Multi-Channel Social Media 52

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The Text Analytics software enables users to get actionable insights from open-ended feedback. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. Here’s an example of when we used an event-specific for Birdeye’s first virtual event, Birdeye View 2023.

Social Media 72

Social Media Trends Analytics Connections 72

Magellan Solutions

SEPTEMBER 6, 2023

These conversations can be used on websites, mobile apps, social media, and messaging apps. Seamless Multichannel Support Today’s customer journey involves a variety of channels, including email and social media. ChatSonic ChatSonic enables companies to design unique AI-powered chatbots.

Chatbots 98

Chatbots Customer Engagement Tools Engagement 98

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Ideas Dashboard for analytics : With this release, we introduce the Ideas Dashboard.

CRM 52

CRM Social Media Video Trends 52

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023. Social media engagement Social media is integral to every business’s marketing efforts. So what should you look out for?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52