Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. This is especially important to consider for your frontline workers like cashiers, customer service representatives, and customer success managers. Make 2022 the year you close the loop. 2022 will bring its own set of surprises.
Lumoa
NOVEMBER 3, 2022
Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. That’s all folks! Thanks for reading!
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Lumoa
APRIL 17, 2022
Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more! Recent webinars!
Lumoa
JULY 17, 2022
Lumoa Product News for July 2022 We now offer feedback translation to German! If you are interested in making your own case study, please contact your CS manager or help@lumoa.me! The post Product News – July 2022 appeared first on Lumoa. This is really beneficial for German focused customers! Thanks for reading!
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
For learning professionals, this means delivering learning support and reinforcement programs that are produced in manageable bites, giving people a chance to reflect and apply lessons without large disruptions to the workflow. December 8th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Save your seat today!
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! AA, Americans with Disabilities Act (ADA), and Accessibility for Ontarians with Disabilities Act (AODA), becoming the first experience management solution to achieve this milestone.
Lumoa
SEPTEMBER 2, 2022
How to edit and manage Topics – Minor updates for clarity but core functions remain the same. The post Product News – August 2022 appeared first on Lumoa. Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion.
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Workforce Engagement Management. This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound. Agent Experience.
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In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy! Included in this guide: What does CX mean to a customer?
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working. Qualified attendees that register by Jan 31, 2022 will receive a $15 Uber Eats Voucher! Voice of the Employee: Data management software as a tool for employee listening.
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Instead, remote work is now mainstream in customer experience management. This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond.
Speaker: Zak Haitkin, Localization Manager
In this exclusive webinar with localization manager Zak Haitkin, we'll dive into: The key differences between translation, interpretation, localization, and transcreation. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The strategies you can employ to launch a successful localization project.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST.
Speaker: Rana Gujral, CEO at Behavioral Signals
Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer
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