2020 Research

JULY 19, 2023

Ever wonder if government limitations on medication prices are viewed as unconstitutional? That’s what a few pharmaceutical companies (and some other organizations) are claiming in light of the Inflation Reduction Act (IRA) legislation signed by President Biden in August of 2022. Government Intervention: Yay or Nay?

Government 52

Government Healthcare Innovation Survey 52

AWS Machine Learning

NOVEMBER 29, 2023

The rapid growth of generative AI brings promising new innovation, and at the same time raises new challenges. And we continue to work hand-in-hand with customers to operationalize responsible AI with purpose-built tools like Amazon SageMaker Clarify , ML Governance with Amazon SageMaker , and more.

Innovation 97

Innovation Tools Policies Resources 97

Clarivate

NOVEMBER 15, 2022

The exceptional individuals designated Highly Cited Researchers 2022 have published multiple highly cited papers, ranking in the top 1% by citations for field and year over the last decade. Celebrating Highly Cited Researchers 2022. Of all the world’s researchers, they are one in 1,000. Research fuels the race for knowledge.

Analysis 111

Analysis Effort Score Government Exercises 111

eGain Blogs

NOVEMBER 7, 2022

About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. 09 November 2022 | 09:45 am—10:00 am ET. Stay tuned. Important links.

Conference 52

Conference Self Service Contact Center Government 52

Clarivate

SEPTEMBER 7, 2023

This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology.

Government 116

Government Trends Comparison Innovation 116

West Monroe

OCTOBER 11, 2023

As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. operate with a large degree of autonomy. The evolution of cybersecurity regulations (e.g.,

Government 40

Government Guidelines Culture Groups 40

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation.

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

JANUARY 6, 2023

The recently published IDC MarketScape: Asia/Pacific (Excluding Japan) AI Life-Cycle Software Tools and Platforms 2022 Vendor Assessment positions AWS in the Leaders category. The AWS strategy is to make continuous investments in AI/ML services to help customers innovate with AI and ML. SageMaker launches at re:Invent 2022.

Software 67

Software Tools Government Training 67

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Forrester's Customer Insights

JANUARY 11, 2022

Forty-one percent of CMOs will conduct a media agency review in 2022, because reaching and influencing customers and prospects is fundamental to success, yet engaging consumers has never been more complex.

Government 49

Government Innovation Consumers Meeting 49

Comm100

FEBRUARY 10, 2022

In this article, we’ll be looking at these findings in more detail and exploring how these takeaways can help government agencies improve the public engagement, trust, and CX. Citizens are 9x more likely to trust a government agency when they are satisfied with the service they receive.

Government 130

Government Customer Experience Chatbots Social Media 130

Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). We are proud to support the research community and the UN SDGs with expertly curated data that informs decisions and helps them accelerate the pace of innovation. We also identify and define a new type of anomalous citation behavior: self-stacking.

Report 141

Report Metrics Comparison Conference 141

Clarivate

MAY 18, 2023

Marko Damjanovic, Head of Corporate Sustainability at Clarivate, reviews our 2022 ESG milestones and highlights our 2023 goals for advancing our strategic commitments to the United Nations SDGs – all by accelerating our actions and by helping our customers achieve their goals.

Report 98

Report Innovation Government Culture 98

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Government is interested in the value of CS as it is applied to Healthcare and its cost-saving potential.

Healthcare 52

Healthcare Customer Success Strategy Government 52

AWS Machine Learning

DECEMBER 1, 2022

AI is also helping industries innovate and overcome more commonplace challenges. This week at our re:Invent 2022 conference, we announced the launch of AWS AI Service Cards , a new transparency resource to help customers better understand our AWS AI services. About the Author.

Innovation 69

Innovation Consumers Policies Conference 69

CSM Magazine

FEBRUARY 24, 2022

Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. The free virtual Payments 2022 conference will kick off at 15:00 GMT on Thursday 3 March. To register, visit: [link]. About PCI Pal.

Conference 52

Conference Government Consulting Communication 52

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. To register, visit: [link]. About PCI Pal.

Conference 52

Conference Government Industry Communication 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.

Banking 52

Banking Financial Trends Multi-Channel 52

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. Suggested Read : Customer Success defining trends in 2022. End-user: The end-users here are healthcare, IT, transportation and logistics, BFSI, eCommerce, retail, telecom, private and government, and others. It will grow from 978.22 million in USD (2026).

Software 52

Software Customer Success Marketing Transportation 52

SurveySparrow

DECEMBER 27, 2021

Improving operational excellence is going to be a critical measurement of success in 2022 as well. In this article, we will look at some of the top CHRO priorities and trends for the year 2022. The year 2022 is a great opportunity for CHROs to reimagine the way rewards are framed for employees. Making mental health a priority.

Trends 52

Trends Policies Government Survey 52

Clarivate

NOVEMBER 16, 2021

We’re pleased to showcase some institutions that excel in a competitive global environment, supporting their Highly Cited Researchers in a way that encourages collaboration, facilitates career growth and accelerates highly innovative research. The National University of Singapore (NUS) is home to 32 Highly Cited Researchers in 2021.

Government 136

Government Innovation Industry Resources 136

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. The UN SDGs are a call to action for governments, corporations and individuals to put sustainability at the core of all that they do.

Report 52

Report Government Innovation Analysis 52

AWS Machine Learning

NOVEMBER 18, 2022

Join Swami Sivasubramanian, Vice President of AWS Data and Machine Learning on Wednesday, as he reveals the latest AWS innovations that can help you transform your company’s data into meaningful insights and actions for your business, in person or via livestream. AIM217-L (LVL 200) Innovate with AI/ML to transform your business.

Contact Center 74

Contact Center Training Leadership Innovation 74

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Think Customers

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In the years before the pandemic, analysts knew that the adoption of AI, machine learning, and automated interactions were rapidly on the rise, but little did we know how essential these innovations would be in the new-normal.

Contact Center 52

Contact Center Strategy Self Service Training 52

West Monroe

APRIL 19, 2022

Both industry and government have the opportunity to take strategic action toward decarbonization with billions in funding available. Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time.

Innovation 52

Innovation Strategy Transportation Policies 52

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? BUSINESS TO GOVERNMENT (B2G). Some organizations focus on serving government agencies or administrations as contractors. CONSUMER TO GOVERNMENT (C2G). Source: Magellan Solutions.

Trends 40

Trends B2C Ecommerce Government 40

CSM Magazine

JULY 20, 2022

The way we work, the way we connect and the way we buy products shifted immensely thanks to restrictions imposed by governments in order to try and stop the spread of COVID. In the wake of the 2020 COVID-19 pandemic things changed. Data protection is two-fold.

Technology 59

Technology Innovation Wireless Government 59

Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

Study 52

Study Analysis Healthcare Marketing 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022. government regulations.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

CSM Magazine

AUGUST 10, 2023

Its NS3 framework inclusion comes a few months after it was also included in the UK Government’s G-Cloud framework, strengthening its ability to serve the UK public sector as a recognised Cloud Software and Cloud Support supplier. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8

Groups 52

Groups Wireless Government Customer Journeys 52

Clarivate

MAY 19, 2022

We cover this topic below and in our upcoming Ideas to Innovation podcast. We only selected authors who published an article in 2021 or 2022 with no publications prior to 2021, as this likely indicates a researcher at the onset of their scientific endeavor. Stay tuned for more details. Why are early career researchers so important?

Government 98

Government Resources Innovation Financial 98

Clarivate

FEBRUARY 27, 2024

Environment, social and governance issues are at the core of our global culture, serving as guiding principles for every decision we make. In September of 2023, Clarivate and ProQuest introduced ‘ LibLists ‘, an innovative platform empowering librarians to share collection curation expertise.

Healthcare 52

Healthcare Case Study Resources Government 52

AWS Machine Learning

JANUARY 13, 2023

In 1992, Thomson Reuters (TR) released its first AI legal research service, WIN (Westlaw Is Natural), an innovation at the time, as most search engines only supported Boolean terms and connectors. With this tremendous increase of AI services, the next milestone for TR was to streamline innovation, and facilitate collaboration.

Government 73

Government Policies Metrics Data 73

Clarivate

NOVEMBER 15, 2023

With the continuing assistance of Retraction Watch and its unparalleled database of retractions we enhanced our qualitative analysis in 2022; this exercise has continued. Click on the image to expand. Learn more about our Highly Cited Researchers evaluation and selection process on our website.

Policies 130

Policies Analysis Exercises Groups 130