eglobalis
JUNE 23, 2025
But behind every conflict lies an undercurrent of impact that silently shapes the future of customer experience (CX), employee experience (EX), innovation, and leadership ethics. Yet, historically, times of crisis have also produced innovations in medicine, technology, logistics, and digital infrastructure—born out of necessity.
eglobalis
JUNE 30, 2025
About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on connected care, innovation, and operational agility.
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eglobalis
JULY 8, 2025
Innovations in NLP, notably through large language models such as GPT-4, now enable more nuanced and contextually aware dialogues , significantly enhancing customer satisfaction through emotionally intelligent, human-like interactions.
AWS Machine Learning
NOVEMBER 22, 2024
This post is part of an ongoing series about governing the machine learning (ML) lifecycle at scale. This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. However, as data volumes and complexity continue to grow, effective data governance becomes a critical challenge.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
AWS Machine Learning
NOVEMBER 14, 2024
This streamlines the ML workflows, enables better visibility and governance, and accelerates the adoption of ML models across the organization. Before we dive into the details of the architecture for sharing models, let’s review what use case and model governance is and why it’s needed.
CX Journey
JULY 9, 2025
In today’s highly competitive, talent-constrained, and AI-disrupted world, EX is a strategic lever that touches everything, including productivity, customer experience, innovation, retention, and brand reputation. That mindset is not only outdated – it’s expensive. Without it, EX will get buried. After all, no seat = no power.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
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