Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. Creating a Product Roadmap?

Resources 52

Resources Handbook eBook Government 52

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. The demand for Program Managers in Customer Success was a quiet undertone in almost every session but was specifically evident on the CS Operations side of the house. The future of customer engagement.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. You’ll also be able to grab the full report in early November 2022.

Customer Success 52

Customer Success Chief Customer Officer Leadership Study 52

Gainsight

AUGUST 26, 2022

Pulse 2022 may be over, but the impact is just beginning. This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. Here are five important learnings from Product professionals during Pulse 2022. .

Self Service 52

Self Service Customer Journeys Roadmap Customer Success 52

Thematic

OCTOBER 4, 2022

So, we only scheduled two hours per day, shown here in blue: During these slots, we held these sessions: Product roadmap. Our Head of Product Marketing presented a values refresh and explained how they weave into the work marketing and sales do at Thematic. This isn’t critical for everyone.

Company 62

Company Travel Groups Transportation 62

SurveySensum

DECEMBER 22, 2022

Did you know Zara doesn’t spend a penny on marketing? And yet, it has the most loyal customer base. . – Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Gainsight

SEPTEMBER 15, 2022

Data tell a story in customer success. . They can even tell you when a customer is optimally ready for expansions, upsells, and cross-sells. Data provides the trigger for your Customer Success organization to execute on those opportunity. This data is a good sign of customer success and where it’s going. .

Chief Customer Officer 52

Chief Customer Officer Metrics Customer Success Roadmap 52

Quadient

JUNE 1, 2022

Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader. Wed, 06/01/2022 - 14:07. Product Marketing Manager (CXM) – Tami May . We are grateful for this validation of our roadmap, vision and work. . I would like to personally thank our customers, partners and employees for their support.

Communication 52

Communication Management Multi-Channel Telecommunications 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . They also said customer success is the organization least likely to see cuts in spending over the next year.” Mehta explained. .

Self Service 19

Self Service Roadmap Customer Success Knowledge Base 19

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid.

Roadmap 52

Roadmap Customer Success Feedback Report 52

SmartKarrot

APRIL 26, 2022

The impact of customer success in the B2B SaaS industry is prolific. It is not a mean feat when you look at how far customer success has come from the days of its evolution. Today customer success has become inevitable for the success of a B2B SaaS company.

Customer Success 10

Customer Success B2B CRM Culture 10

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Give your customers that peace of mind they need. Marketing Monitor Walls. Marketing Comparative Analytics.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

inSided

OCTOBER 1, 2022

In fact, Cognite's model shows that Community can solve a variety of problems like a fractured customer experience, low content adoption, and product-customer gaps. Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. So why not do this with customers too?

Case Study 52

Case Study Effort Score Customer Journeys Study 52

SmartKarrot

JANUARY 21, 2022

For a project to be successful, it has to have a well-structured plan. It will be the foundation leading to the successful execution of the project. A clear plan/ roadmap provides the much-needed context and direction to achieve the product visions and goals. Have Clarity on Your Goals and Expectation. Like what you are reading?

Roadmap 10

Roadmap Software Customer Success Feedback 10

West Monroe

DECEMBER 12, 2021

We took away four key themes from our time at the conference that fundamentally highlight how this next level of maturity will spur key business transformation considerations for our clients as we look ahead to 2022. Customers are looking to simplify their engagement with tech providers. Keys to success for tech leaders in 2022.

Conference 40

Conference Technology Fashion Software 40

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

West Monroe

JANUARY 18, 2023

And project-oriented conditions and structure seriously limit an organization’s ability to deliver killer products and services to customers, at speed and at scale—as well as quickly adapt to meet new market needs and customer requests. Is anything creating friction within the user experience?

Banking 52

Banking Innovation Self Service Government 52

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Kustomer

JANUARY 6, 2022

Having the right process can streamline customers to the best solutions with minimal friction. And so to be that customer-obsessed, I always wanna know, like, obviously what’s your business KPIs? So like, do you wanna grow in a marketing role? Like, what are you trying to do? What are your personal ones?

Culture 105

Culture Customers Roadmap Tips 105

Gainsight

SEPTEMBER 6, 2022

Economic output declined sharply in the first half of 2022, and the U.S. Times—and market conditions—have changed. The mindset in SaaS has shifted,” says Nick Mehta, Chief Executive Officer at Gainsight, a leading customer success and product experience platform. It’s forcing the sector to transform like never before.

Self Service 10

Self Service Customer Success Roadmap Sales 10

SmartKarrot

MAY 27, 2020

billion by 2022. . But an interesting offshoot of this surge has reached the job market that is seeing an expansion of customer success management outside the software industry. The client feels that you are the go-to person for all his need-based goals – in short, the CSM lives the client’s success journey.

Management 10

Management Roadmap Customer Success Feedback 10

Gainsight

JUNE 30, 2022

But there’s good news, too: every market downturn ultimately forces businesses to evolve in new directions and find new ways to drive technological and financial efficiency. Many SaaS leaders view PLG through customer acquisition, not a holistic strategy to increase customer lifetime value by driving engagement.

Roadmap 52

Roadmap Sales Customer relationships Strategy 52

Gainsight

NOVEMBER 16, 2021

trillion on digital transformation in 2022. . In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Product-led growth roots your digital transformation in the user’s experience and keeps your moves grounded in your customers’ needs. .

Roadmap 52

Roadmap Analytics Social Media User Experience 52

SmartKarrot

MAY 29, 2020

By 2022, the SaaS market will reach an enormous $95 billion, which shows the rapid growth of SaaS-based businesses. . However, you need to understand that not every SaaS product is going to be successful. It is important to understand your target audience or the market. Customer Engagement Metrics .

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Effort Score 11

Gainsight

SEPTEMBER 14, 2022

SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. And that’s not without reason!

Self Service 52

Self Service Metrics Roadmap Customer Success 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52