ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. How do you stack up against your peers?

Metrics 98

Metrics Software B2B NPS 98

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Contents: It’s not about going digital; it’s now about digitally evolving.

Self Service 98

Self Service Trends Customer Service Chatbots 98

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more.

Customer Success 98

Customer Success Metrics Consulting Training 98

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 109

Sales Chatbots Trends Report 109

Forrester's Customer Insights

OCTOBER 1, 2021

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

Customer relationships 49

Customer relationships Sales B2B Customer Engagement 49

ShepHyken

AUGUST 1, 2022

7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here is how you can earn and boost repeat sales to keep both new and existing customers coming back for more. CMSWire) The digital experience is not keeping up with the needs of B2B buyers and customers. Want to “deliver delight” to your customers?

Customer Service 70

Customer Service B2C B2B Guest Experience 70

Forrester's Customer Insights

OCTOBER 6, 2021

B2B sales leaders need to move away from conventional, comfortable approaches and embrace the realities of today's digital-first buying climate. Learn what the shift requires.

Sales 49

Sales B2B Strategy Customers 49

Middlesex Consulting

DECEMBER 1, 2021

A recent Entytle report “Industrial OEM Priorities for 2022” indicated that the second highest priority for Industrial OEMs is selling to you installed base (aftermarket growth). The post Selling to Your Installed Base Should Be Top Priority for Every B2B OEM appeared first on Middlesex Consulting.

B2B 78

B2B Consulting Industry Report 78

Forrester's Customer Insights

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 49

Sales Technology B2B Measurement 49

Retently

APRIL 6, 2022

Retently 2022 CSAT Benchmarks. Such industries as Digital Marketing Agency and B2B Software & SaaS are confidently approaching their peers with a CSAT score in the high 60s. Or you could trigger a CSAT survey after a purchase was completed or after the delivery of the respective items to help you assess your after-sale performance.

Effort Score 156

Effort Score Customer Satisfaction Survey Ecommerce 156

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. All are B2B companies generally selling and supporting complex and expensive products. For example, rather than starting meetings with a sales update, start with a customer feedback update. – The Daniel Group 2022 Client Conference appeared first on The Daniel Group.

Conference 98

Conference Groups NPS Net Promoter Score 98

Forrester's Customer Insights

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

Sales 49

Sales B2B Trends Technology 49

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. How do you stack up against your peers?

Metrics 52

Metrics Software B2B NPS 52

Forrester's Customer Insights

JULY 21, 2022

B2B organisations face a range of macroeconomic uncertainties as they head into the second half of 2022 that pose risk to growth and profitability objectives. Forrester’s B2B Summit […].

B2B 26

B2B Leadership Sales Technology 26

Forcivity Salesforce

JANUARY 18, 2022

These trends are looking to continue into the new year; 2022 will be less about revolution, and more about refinement on what has become the mainstream. Service and sales reps can understand and empathize with customers more easily than ever and, as a result, provide them with the best solution or information relevant to their needs.

Omni-Channel 59

Omni-Channel Trends Customer Experience Social Media 59

Forrester's Customer Insights

MARCH 9, 2023

The Forrester Wave™: Sales Content Solutions (SCS), Q4 2022 revealed a market that has radically expanded its capabilities, truly providing a lid for every pot. Modern SCS are multifaceted, highly integrated keystones of the sales/marketing tech stack and are table stakes for most companies past the startup stage.

Sales 49

Sales Innovation Marketing Company 49

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Forrester's Customer Insights

OCTOBER 13, 2021

Maxwell To avoid disappointment at the end of 2022, sales leaders must drive a new reality in their relationship with marketing. Leaders need to ensure that alignment and integration with marketing is front and center in their 2022 sales plan. First, sales leaders […].

Sales 26

Sales Marketing B2B Strategy 26

West Monroe

JANUARY 24, 2022

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.

Software 40

Software Trends Self Service B2B 40

Gainsight

JULY 1, 2022

A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS. We have seen companies achieve durable growth and success by deploying a PLG model across different market segments in B2B and B2C. Mickey Alon. Chief Technology Officer of PX, Gainsight.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Daniel Group

APRIL 13, 2022

You need to clearly understand how significant customer experience is to sales and marketing. Did you know that 25% of B2B buyers rely on the experience of others? I’ll start with the highlights from my two recent blogs to expand on this topic: Three Tips to Fire Up Your Customers to be Your Best Sales Force!

Marketing 98

Marketing B2B Tips Feedback 98

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. The post Top Customer Success Leaders to follow in 2022 appeared first on.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

Forrester's Customer Insights

SEPTEMBER 21, 2021

Looking toward 2022, it's more important than ever that sales enablement leaders ensure reps have the content, credibility, competency, and confidence to deliver on these buyer expectations.

Sales 26

Sales Industry Marketing B2B 26

SurveySparrow

AUGUST 22, 2022

Yotpo’s efforts drive growth in your sales and revenue numbers, and an automated reviewing solution is one of the many ways they help a brand do it! Reputation Management: Why Every Business Needs It In 2022? The question now is about the need for reputation management in 2022 and beyond, especially for small businesses.

Social Media 52

Social Media ROI CRM Effort Score 52

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. To accomplish this, your CSMs become the eyes and ears of your Sales arm, whether they close the deal or not. .

Trends 52

Trends Net Promoter Score NPS Return on Investment 52

Forrester's Customer Insights

DECEMBER 14, 2021

A number of trends in the B2B sales space have disrupted, challenged, and motivated sales enablement teams this year. As the first quarter of 2022 begins, let’s understand how these macro trends and the pandemic have reshaped our function and industry.

Sales 26

Sales B2B Trends Industry 26

Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. Net new sales opportunities aren't the only way to grow your business revenue, and if they are the sole focus, you’re trying to sail the ship without plugging the holes in the hull.

B2B 105

B2B eBook Sales Analytics 105

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Gainsight

JUNE 2, 2022

As Confluent’s CCO, he joined to unite Customer Success, Sales Engineering, and Account Management to ensure customers are successful as they move up the event streaming maturity curve. Sales and CS. Community As the New B2B Growth Lever. To purchase your tickets for Gainsight Pulse 2022, click here. CS for security.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

Team Support

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. Net new sales opportunities aren't the only way to grow your business revenue, and if they are the sole focus, you’re trying to sail the ship without plugging the holes in the hull.

B2B 98

B2B eBook Sales Analytics 98

Blake Morgan

JULY 15, 2023

Walmart brought in $573 billion in revenue in 2022, an increase from $595.15 In 2022, Amazon had $514 billion in revenue, up from $469.8 Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. Walmart increased by 1 point over 2022 and is second to last.

Retail 52

Retail Innovation B2B Transportation 52

CX University

MARCH 18, 2024

Personalization boosts companies’ growth rates by 6-10% on average and improves marketing efficiency, sales, and loyalty, all contributing to ROI when investing in a personalization tool. Companies that personalize B2B experiences report increased market share, with personalization playing a key role in customer retention.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. Sabine was recently recognized as a nominee for Sales Confidence’s TOP 50 UK SDR Managers of 2022.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

My Customer

JUNE 23, 2022

MAccording to a recent study by the Harvard Business Review, women make up just over half the workforce but hold fewer than one-third of B2B. 4th Jul 2022. By Holly Spooner Head of Sales Development.

B2B 52

B2B Study Sales 52

BirdEye

MAY 15, 2023

When businesses use social media to communicate with their prospective customers and sell directly to them, the sale becomes a product of social selling. It can come across as assertive and intrusive since most people don’t welcome sales-forward interruptions in their life. Why does that happen? billion social media users worldwide.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

ECXO

JULY 21, 2023

Reframing the B2B Engagement Journey is a practical discussion by experts. In partnership with SAS, the European Customer Experience Organization (ECXO.org ) inform you that our video is now available, –Reframing the B2B Engagement Journey. How to create something unique for your B2B customer too?

B2B 40

B2B Video Culture Consulting 40

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. Yet traditional marketing goes up to the sale. B2B and B2C companies that implement innovative CX strategies are 3 times more likely to substantially outperform their business goals ( Adobe 2020 Digital Trends ).

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162