LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

BlueOcean

MARCH 3, 2020

Their success story is focused on the challenges of launching a new consumer line of products designed at increasing brand awareness and gaining market share. They consistently deliver a best-in-class customer experience that produces brand loyalty for our client. About the Stevie Awards.

Contact Center 156

Contact Center Insurance Conference Customer Care 156

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Ecommerce Social Media Advertising 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Social Media 52

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fourteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Social Media Retail Financial 52

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Is Packaging Part of Product or Promotion?

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Experience Investigators by 360Connext

OCTOBER 22, 2019

What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Don’t expect this to change in 2020 or the future beyond it.

Trends 169

Trends Customer Experience Chatbots Innovation 169

Oracle

MARCH 18, 2021

According to a McKinsey report, available seat miles on US airlines were down 71% in April 2020 from the previous year. And for the most avid travelers engaged in airline, credit card, and hotel loyalty programs, 2020 provided extremely limited opportunities to maintain status, earn points, or redeem travel rewards.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. from brands and teams. We created a monster.”

Brands 40

Brands Sports Fashion Video 40

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. In appreciation of your loyalty, we have summarised the top twenty articles of this year, so you can check them out if you missed any of them: #1. Brand Portfolio Secrets to Success (5 Things You Need to Know). Is Packaging Part of Product or Promotion?

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

BlueOcean

JANUARY 21, 2020

These frontline agents are knocking it out of the park for our client every day delivering exceptional service that builds brand loyalty.”. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Customer Service 156

Customer Service Insurance Conference Customer Satisfaction 156

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer loyalty. Customer Engagement Statistics 2020 Explained. Customer Engagement & Loyalty.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly.

Omni-Channel 40

Omni-Channel Loyalty Touchpoint Retail 40

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly.

Omni-Channel 52

Omni-Channel Loyalty Touchpoint Retail 52

ShepHyken

DECEMBER 21, 2020

My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. My Comment: Time to learn from another hot brand. Airline Customer Service Improved In 2020.

Customer Service 155

Customer Service Airlines Tips Customer Service Strategies 155

ShepHyken

OCTOBER 26, 2020

Forrester) As B2B marketing leaders wrap up 2020 with a keen eye on customer satisfaction and revenue acceleration, they must start looking forward to make sure they are planning for the right strategic pivots and preparing to adopt and optimize new tactics. Brand loyalty is changing due to the pandemic by Chris Morris.

Customer Service 88

Customer Service Contact Center Customer Centricity B2B 88

2020 Research

SEPTEMBER 1, 2022

Good branding. No matter the state of the world, your branding strategies will determine where you fit in. Branding is how you build trust with your consumers and achieve loyalty, which is especially crucial during recessions. Do not expect loyalty from your customers — earn it. And the best way to do that?

Brands 52

Brands Banking Advertising Loyalty 52

Oracle

APRIL 6, 2021

2020 forced supermarkets and grocery retailers into reinvention mode. From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. Tier-based loyalty programs have many advantages. Digitize your program.

Loyalty Programs 71

Loyalty Programs Retail Loyalty Rewards Programs 71

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception. What Is Brand Tracking? But how can you accomplish this with ease and speed? Ready to find a tracker solution that suits your needs?

Brands 89

Brands Comparison Consulting ROI 89

ShepHyken

AUGUST 17, 2020

What COVID-19 Did to Customer Loyalty by Caroline Jansen. Retail Dive) As retailers grappled with out-of-stocks, research found that 75% of consumers opted to shop alternative brands. How does that impact their loyalty to us? 21 Powerful Ways To Build Brand Loyalty by ShoppingGives. Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Talkdesk

DECEMBER 30, 2020

As we transition to a new year, it’s time to reflect and be grateful for everything Talkdesk achieved in 2020: launching 20 products in the first 20 weeks of 2020, announcing the successful closing of our Series C funding of $143 million, and being recognized again as a Leader by Gartner. Cheers to a much better year ahead!

Innovation 83

Innovation Contact Center eBook Roadmap 83

ShepHyken

NOVEMBER 1, 2020

A Walker study (opt-in required) found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. The Unique Challenge of Building Customer Loyalty in an Online Only World by Phil Britt. Customer Support Through The Eyes of Consumers in 2020 by Hiver.

Customer Service 104

Customer Service Self Service Tips Guidelines 104

Oracle

JULY 29, 2020

Now that we’re halfway through 2020, we took a look back on our top 5 articles from SmarterCX.com over the past few months. Check out 5 of the top headlines from 2020 so far, then subscribe to the newsletter to stay up to date for the remainder of the year. 10 SEO Tips to Implement in 2020.

Employee Engagement 71

Employee Engagement Tips Trends Loyalty 71

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CloudCherry

DECEMBER 9, 2019

Brand Manager) for Promomash , and one of CloudCherry’s 2019-2020 CX Champions- Sarah Meyerdirk. So, whose brand has secured the loyalty of our CX Soldier/Champ for life? They’ve made it hard for me to switch to another brand, because of that effortless experience.” Join us, CX Soldier…. …As

Culture 312

Culture Brands Loyalty Customer Experience 312

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Boosts Customer Service & Loyalty. Live Chat Statistics 2020: 40+ Live Chat Facts. Live Chat Customer Loyalty Statistics. “Always do more than is required of you.” — George S. Quick response. Instant solutions . Improved Sales.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. The two-day conference, Oracle Open World will walk you through the path-breaking technologies that are leading customer experience of successful brands. When: 14th January – 15th January 2020. Well, then dive in!

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Voice Search. Is it working? Personalization.

Trends 111

Trends Marketing Social Media Advertising 111

Talkdesk

FEBRUARY 18, 2020

What do the world’s leading luxury concierge service, an apparel brand with a mission to help those in need, and one of the fastest-growing digital mortgage companies have in common? They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Learn from the industry’s best.

Apparel 56

Apparel Hospitality Healthcare Insurance 56

Comm100

FEBRUARY 19, 2021

Brands are forever fearing that one viral tweet could severely damage or even destroy their carefully constructed brand image in a fleeting yet far-reaching flurry of complaints. . Consumers everywhere are facing challenges every day, and they expect their brands to understand and empathize with this.

Customer Experience 334

Customer Experience Consumers Study Brands 334

UJET

NOVEMBER 18, 2019

It’s become even more clear that support expectations are changing, expanding, and require a higher level of diligence to provide the best experience possible for customer satisfaction and loyalty. SMS and chat are now essential channels for how we communicate not only with each other, but with the brands we love and the products we use.

Trends 78

Trends Self Service Contact Center Chatbots 78

Kitewheel

DECEMBER 18, 2019

In a world where customers are more than happy to leave a brand after one bad experience , delivering a great customer experience is table stakes. To help you meet customer expectations in the new year, we’re sharing these three important changes coming to the customer journey space in 2020. .

Customer Journeys 52

Customer Journeys Measurement Metrics Customers 52

Oracle

FEBRUARY 12, 2021

Now more than ever, brands are shifting their strategies to focus on retaining and engaging existing customers. In today’s world, smart brands build emotional connections with customers, cultivate brand advocates, and create communities to enable growth. Connect to customers through loyalty campaigns.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56