Martin Hill-Wilson

JANUARY 29, 2016

Some remains on the roadmap. The post Got These On Your 2016-2019 Service Roadmap? Something that can absorb any frustration or confusion we are having and put us back on the right track. Maybe even something we can delegate the detail to and sort stuff on our behalf. Some of that is 2016 capability. Self Service.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Forrester's Customer Insights

DECEMBER 12, 2018

Every company needs edge computing on its technology roadmap starting in 2019. While many of you may see edge as exclusive to IoT, its value is much wider and will prove as critical to driving up customer experience as content delivery networks (CDN) were in the early days of the Web. Which explains why you […].

Roadmap 52

Roadmap Technology Customer Experience Company 52

Oracle

JANUARY 24, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019? Oracle Field Service Vision and Roadmap.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

Gainsight

AUGUST 30, 2019

I dug into this burning question with customer success (CS) leaders at Pulse 2019. Speaking with CS professionals at Pulse 2019. The post Is Customer Feedback Really Making It to Your Product Roadmap? Feel free to share your thoughts with me anytime, whether you work in customer success, product, or elsewhere.

Roadmap 40

Roadmap Feedback Study Software 40

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. The post 5 Fascinating Marketing Sessions at Oracle OpenWorld 2019 appeared first on SmarterCX.

Marketing 47

Marketing B2C Roadmap ROI 47

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Oracle

FEBRUARY 7, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019? Oracle Commerce and Oracle Commerce Cloud Roadmap.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

NICE inContact

SEPTEMBER 5, 2019

Without a clear roadmap and strategy for AI implementation, contact centers run the risk of failing to realize the full potential of what AI can deliver. But first, be sure to review our latest 2019 NICE inContact CX Transformation Benchmark.

Customer Care 137

Customer Care Contact Center Software Self Service Contact Center 137

Oracle

NOVEMBER 14, 2018

The post 325 Reasons to Attend PipelinePros Insight 2019 Conference appeared first on SmarterCX. BCC Best Practices for Personalization. Cloud Migrations. Complex Pricing and Product Configuration. Machine Learning and AI for Commerce. Search Best Practices. Site Tuning and Care and Feeding. Supporting Tools. XM Personalization.

Conference 40

Conference Roadmap Resources Brands 40

Totango

JULY 1, 2019

As a reminder at the beginning of every quarter, you are encouraged to join our Roadmap Preview webinar hosted by Totango’s Senior Vice President of Product Management, Ravit Danino. The next session is on July 10th and space is limited, so make sure you register now!

Roadmap 56

Roadmap System Data Customer Success 56

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. Date: March 5-8, 2019. Design a data-driven product roadmap. Date: July 15-16, 2019. 2019 speakers haven’t been announced but 2018 speakers included: Martin Eriksson – Founder of ProductTank and Co-Founder of Mind the Product.

Conference 33

Conference Management Innovation Roadmap 33

UJET

NOVEMBER 16, 2020

The only problem is that no one knows what the new normal will be, only that it is likely to be different from what the world looked like at the end of calendar year 2019.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

West Monroe

JUNE 19, 2019

West Monroe works alongside clients to set the right strategy upfront, build the roadmap and communicate with key stakeholders along the way, and execute on the roll-out, change management, and training pieces needed for successful adoption.

Report 40

Report CRM Roadmap Consulting 40

Gainsight

DECEMBER 27, 2019

The weather outside might be frightful, but looking back, 2019 was pretty delightful. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Top 10 Product Experience Blog Posts of 2019.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Magellan Solutions

FEBRUARY 26, 2024

Since launching in 2019, AI-assisted calls have doubled while costs dropped by two-thirds, resolving in under 2 minutes. Forward-thinking leaders partner with AI specialists like Magellan Solutions, providing tailored roadmaps and platforms explicitly aimed at transforming AI in contact centers.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

ClearAction

MARCH 27, 2021

Roadmap: Quantify the value ratio for all choices available to your customer. 181 CEO members of Business Roundtable signed a declaration in August 2019 that the mindset of “purpose of business is maximizing value for shareholders” is outdated. Ease-of-doing-business will be rising in importance to CEOs, industry analysts, and media.

Customer Experience 77

Customer Experience Metrics Roadmap Advertising 77

Talkdesk

NOVEMBER 26, 2019

Wow, what a week Talkdesk had at our VIP Lounge in Tropisueño (photos) , during Dreamforce, November 19-22, 2019! Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. If you joined us, thank you. Get the full report.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Forrester's Customer Insights

APRIL 19, 2019

They are also tossing aside their digital roadmaps – […]. After delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital.

Roadmap 42

Roadmap Innovation Industry Management 42

Lithium

JANUARY 8, 2021

We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics. Let’s jump right in, shall we?

Gamification 52

Gamification Roadmap Analytics Resources 52

Customer Bliss

JANUARY 25, 2019

He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. How did he present the journey map to leadership? Create Organizational CX Cadence.

Roadmap 157

Roadmap Leadership Customer Journeys NPS 157

Gainsight

APRIL 23, 2019

We asked our Pulse 2019 speakers for the best advice they’ve ever received and we’re sharing it with you so you can take your product and career to the next level. These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. What is Pulse 2019? Catch this expert at Pulse 2019.

Tips 49

Tips Management Roadmap Conference 49

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. “Optimove has raised its game across nearly every CCCM criterion since it appeared in our 2019 edition of this evaluation,” stated the Forrester report. A word on the campaign orchestration category.

Management 82

Management CRM Telecommunications Report 82

ShepHyken

DECEMBER 18, 2020

However, I do recall ending 2019 with a very positive outlook on the year ahead. In 2019, leaders often viewed convenience-oriented technologies as “nice to haves.” They were no longer wish list items on futuristic technology roadmaps. It’s hard to remember those “good old days” before COVID-19. I suspect you did as well.

Leadership 71

Leadership Customer Experience Consulting Roadmap 71

Oracle

JANUARY 9, 2019

Ready to register for Modern CX 2019? Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. And then, developing a roadmap on how you’re going to move forward.” Tip 1: Focus your entire outlook on the customer.

Tips 80

Tips Customer Experience Roadmap Conference 80

ClearAction

JANUARY 12, 2022

Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

Quadient

MAY 20, 2022

He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. Avi Greenfield has over 20 years of experience in using technology solutions to build business value, with a focus on customer communications and content strategy and delivery.

Communication 52

Communication Guidelines Roadmap Healthcare 52

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy. In the absence of a roadmap, how can a team prioritize what they work on? Imagine a roadmap like the directions you would receive from a navigation app.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Click here to see the full Pulse 2019 agenda. We’ll be talking a lot about customer success leadership at Pulse 2019. Click here to get tickets to Pulse 2019. He wasn’t afraid to bend the rules for the greater good.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Lithium

JUNE 11, 2019

TBA 2019 @ Lightbox. You will also hear roadmap and product updates, plus knowledge sharing from Lithium leadership and industry experts. Learn about our product roadmap for the next generation of digital customer experience. October 31@ Grand Hyatt Melbourne. November 13 @ The Brewery.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

TBA 2019 @ Lightbox. You will also hear roadmap and product updates, plus knowledge sharing from Lithium leadership and industry experts. Learn about our product roadmap for the next generation of digital customer experience. October 31@ Grand Hyatt Melbourne. November 13 @ The Brewery.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

TBA 2019 @ Lightbox. You will also hear roadmap and product updates, plus knowledge sharing from Lithium leadership and industry experts. Learn about our product roadmap for the next generation of digital customer experience. October 31@ Grand Hyatt Melbourne. November 13 @ The Brewery.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

NOVEMBER 5, 2019

We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics. Let’s jump right in, shall we?

Gamification 40

Gamification Roadmap Analytics Resources 40

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66