Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. “Optimove has raised its game across nearly every CCCM criterion since it appeared in our 2019 edition of this evaluation,” stated the Forrester report.

Management 82

Management CRM Telecommunications Report 82

Gainsight

DECEMBER 27, 2019

The weather outside might be frightful, but looking back, 2019 was pretty delightful. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. Top 10 Product Experience Blog Posts of 2019.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. Date: March 5-8, 2019. Design a data-driven product roadmap. Date: July 15-16, 2019. 2019 speakers haven’t been announced but 2018 speakers included: Martin Eriksson – Founder of ProductTank and Co-Founder of Mind the Product.

Conference 33

Conference Management Innovation Roadmap 33

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? The Power of Artificial Intelligence: Social Media Analytics, the 2.0 And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Lithium

NOVEMBER 5, 2019

We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Khoros customers can view the latest Roadmap Webinar , Release notes 19.9 , and new helpful resources like how to export raw data from Response Analytics , and Team performance analytics.

Gamification 40

Gamification Roadmap Analytics Resources 40

Quadient

MAY 20, 2022

He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Customer Communications. Experience. Featured Image. Product line category.

Communication 52

Communication Guidelines Roadmap Healthcare 52

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. The result? Smart products: Smart products are not just digitally connected.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. Roadmap and an execution plan to meet your objectives. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Click here to see the full Pulse 2019 agenda. Creates detailed processes and analytics to collaborate with product team. We’ll be talking a lot about customer success leadership at Pulse 2019. Click here to get tickets to Pulse 2019.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Gainsight

MAY 28, 2020

In early 2019, we acquired Aptrinsic, a company specializing in tools to better understand and connect with users within the product experience (renamed PX shortly after). The design is fairly modern, uses an energetic color palette, and supports lots of purpose-built interfaces for advanced analytics and engagements. Background.

Roadmap 52

Roadmap User Experience Analytics Brands 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

Another open-ended question that uses text analytics, word clouds, and frequencies to analyze employee and customer sentiment? Then, we can provide your organization with a roadmap of recommendations for success. © 2019 Decooda International Inc. Create a Total Solution. So, what’s the solution? For More Information.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Gainsight

OCTOBER 23, 2019

In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 My team uses those analytics tools and customer support isn’t customer success, so how can you say that Zendesk is a customer success tool for example?”. Sneak Peek at the 2019 Customer Success Market Map.

Software 60

Software Customer Success Tools Customer Centricity 60

Oracle

OCTOBER 3, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Today’s finserv CX is evolving to showcase the power of anticipating customer needs. Deepening relationships with data-driven upsells.

Financial 56

Financial Banking Multi-Channel Travel 56

Talkdesk

MAY 18, 2020

What did 2019 teach us about security in the Contact Center? For example, in the United States, the CCPA (California Consumer Privacy Act) was approved in 2019, creating a powerful set of regulations impacting companies who either have operations in California or customers located there. Privacy has significantly grown in importance.

Contact Center 83

Contact Center Policies e-support Conference 83

Quadient

JUNE 22, 2022

He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Customer Communications. Experience. Featured Image. Product line category.

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

PK

JULY 15, 2019

in The Forrester Wave : Loyalty Service Providers, Q3 2019 report. It’s the “ why ” that many companies still do not understand, and where most of the innovation in our research and analytics methods has occurred. This means applying best-practice disciplines and process to the loyalty feature set and roadmap.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Oracle

NOVEMBER 7, 2018

Mark Dzuban, President and CEO of SCTE-ISBE is quoted as saying , “As we begin to execute on our 10-year roadmap for Cable-Tec Expo, it’s essential that we remain aligned with the industry’s evolution. To learn more about upcoming CX events, view our 2018-2019 customer experience events calendar.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. Be a Conqueror in 2019. In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. Be a Conqueror in 2019. In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Based on where you are in each pillar provides a score and allowed me to quickly identify the weakest points in the status-quo, and a roadmap of milestones to implement improvements. Be a Conqueror in 2019. In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

SurveySparrow

SEPTEMBER 8, 2021

In addition, their powerful, detail-oriented analytics have made it impossible for us to not include them on our list. It gives analytics that drives action. Its powerful analytics asks for timely employee engagement where it’s due. . Understand key drivers of retention with their powerful analytics. 7 Motivosity.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. I’ve found that the best way to do this is to figure out how you to appeal to each specific ‘ CS doubter. ’ Ask yourself – is this executive analytical? a dd efficiency to the team?) CSM, Cloud Software Company . . revenue oriented? Upcoming Webinar.

e-support 49

e-support Sales Roadmap Customer Success 49

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Think of utilities such as Google Analytics or your CRM solution. Your roadmap can partially influence that. User adoption occurs when you foster user activation and engagement.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Gartner predicts that 25 percent of customer service interactions will involve conversational technologies by 2020.

Banking 40

Banking Financial Self Service Chatbots 40

ChurnZero

JANUARY 10, 2020

In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. . This will require her to drive cross functional initiatives and develop a roadmap to strategically engage, retain, and scale positive customer experiences. 2) James Scott, Vice President of Customer Success, ShootProof

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Kerry Bodine

JANUARY 11, 2019

I hope they inspire your work for 2019 and beyond! Journey analytics is one step in the right direction. What is journey analytics ? Consider this your high-level roadmap for developing journey maps and using them to drive action. What do you want us to write about in 2019? Let us know below!

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand.

Brands 221

Brands Social Media Roadmap Contact Center 221

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Kerry Bodine

JANUARY 10, 2019

I hope they inspire your work for 2019 and beyond! Journey analytics is one step in the right direction. What is journey analytics ? Consider this your high-level roadmap for developing journey maps and using them to drive action. What do you want us to write about in 2019? Let us know below!

Customer Journeys 120

Customer Journeys Customer Experience Touchpoint Analytics 120

Thematic

JANUARY 21, 2020

Feedback now comes in through multiple channels, product analytics platforms collect volumes of implicit feedback, and third-party platforms collect and display reviews and discussions for all to see. . Legacy text analytics solutions try to squeeze feedback into industry taxonomies. Building and investing in the wrong things.

Feedback 121

Feedback Roadmap Analysis Analytics 121

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. Getting that data out and into the enterprise CRM is challenging – if the vendor will even permit it – and that makes analytics difficult.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019.

e-support 98

e-support How To Policies eBook 98

SmartKarrot

JUNE 30, 2021

Simplify customer data and make sense of it Track key performance indicators and usage metrics Send timely alerts to CSMs based on product usage Be notified of dips or rise in health scores Drive feature specification Prioritize roadmaps for better growth Identify areas for upsell and driving revenue. Some books include. Bottom Line.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Hero Digital

OCTOBER 16, 2018

As marketing leaders plan their 2019 budgets and strategies for new ways to reach customers and instill loyalty, it’s time to consider the future of customer experience for your brand. Our CX Maturity Model is a framework that helps to assess your current organizational approach and provide an achievable roadmap for moving forward.

Omni-Channel 41

Omni-Channel Customer Experience Multi-Channel Roadmap 41