Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? With Khoros, brands are empowered to achieve desirable outcomes like these.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

CX Accelerator

MAY 25, 2022

This may be self-service, in-person, phone, email, chat, social media or text message. While not every support team has an email address, nor am I saying it is a requirement for every company depending on your customer needs, I have been tasked with creating the support email address in my job for a new brand.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

NetBase

NOVEMBER 14, 2018

For brands, it’s also a new quarter, and a time to gear up for new goals and campaigns coming in the days, weeks, and months ahead. Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. How many brands (and consumers) are making the most of The Fourth. Pool parties.

Brands 95

Brands Marketing Travel Advertising 95

NetBase

NOVEMBER 18, 2019

Some influencers generate more buzz than others, of course. Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Is an animal influencer in your brand’s future? Environmental Buzz on Social Media Seems Easy, But. Let’s find out! Animals for Awareness.

Social Media 40

Social Media Hotels Course Guidelines 40

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. A brand analysis will show what you don’t know, and offers ideas around ways to approach these elusive online inhabitants. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

NOVEMBER 18, 2019

Some influencers generate more buzz than others, of course. Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Is an animal influencer in your brand’s future? Environmental Buzz on Social Media Seems Easy, But. Let’s find out! Animals for Awareness.

Social Media 40

Social Media Hotels Course Guidelines 40

NetBase

SEPTEMBER 1, 2020

Brands around the world are struggling to entice an increasingly depressed populace and may not be feeling lots of love right now. And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too!

Brands 52

Brands Report Social Media Analysis 52

NetBase

JANUARY 25, 2019

Now that 2019 is here, what should your brand or business be focused on during this first, pace-setting quarter? In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year.

Social Media 59

Social Media Metrics Analytics Trends 59

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. Overall, performance has declined over the course of the last six months – the third successive drop in the figures. Share this page on: Tweet.

Conference 76

Conference Self Service Fashion Ecommerce 76

NetBase

APRIL 28, 2020

ESports is an explosive industry and many top brands are paying attention. In-person tournaments have been cancelled to comply with social distancing, but have already shifted entirely online to keep things moving forward. This makes sense, of course, as we’re in the midst of widespread stay-at-home measures.

Brands 67

Brands Sports Social Media Banking 67

NetBase

MAY 2, 2019

For brands, netnography – also known as audience segmenting – can bring you just as close to consumers. If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. Here’s how. Look Below the Surface.

Engagement 71

Engagement Entertainment Sports Social Media 71

NetBase

JUNE 25, 2020

Ignorance of what’s happening and being said about your brand online, is no excuse. Brands must monitor social conversation or face harsh consequences. If you’re not online monitoring brand mentions, what are you doing that’s more important? Mentions that no brand should ever miss. Just ask Nano Magic.

Brands 98

Brands Social Media Analysis Metrics 98

Experience Investigators by 360Connext

OCTOBER 27, 2020

Of course we want to know what customers have to tell us. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site.

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? With Khoros, brands are empowered to achieve desirable outcomes like these.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? With Khoros, brands are empowered to achieve desirable outcomes like these.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

NetBase

JANUARY 4, 2019

Sweeping predictions about any social platform are dangerous to make, but this one feels like a sure thing – businesses that aren’t bringing their A game to Instagram in 2019 will feel it before the end of the year. Instagram is clearly the most important channel for brands to engage with consumers.

Marketing 80

Marketing Social Media Consumers Brands 80

NetBase

DECEMBER 3, 2019

Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. Why, then, are brands failing to make the most of this insight? And what can brands do to change this dynamic? The 2019 Consumer Experience Analytics Report: EMEA has answers! CX Business Priorities Brands Miss.

Report 52

Report Analytics Entertainment Survey 52

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. How top brands use influencer analysis to power competitive intelligence. It depends on who you ask. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Beyond Philosophy

APRIL 13, 2023

Part of the reason FOMO has become a part of our vocabulary is because of social media. However, when we define it in terms of social media, it’s also a social phenomenon. So, we not only fear being excluded from the experience but also being excluded socially. The feeds are constantly rolling.

Tools 78

Tools Social Media Marketing Groups 78

transcosmos Information Systems

JANUARY 21, 2019

Meanwhile, 70% of unsatisfied customers whose problems are resolved are eager to do business with the brand again. Today’s customer service has evolved from face-to-face and on the phone interactions to email, live chat, and social media. Recommended course: Learn Social Psychology from Udemy. Creativity.

Customer Service 48

Customer Service Course Exercises Social Media 48

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. How top brands use influencer analysis to power competitive intelligence. It depends on who you ask. Are they correct?

Marketing 40

Marketing eBook Comparison Analysis 40

ClientSuccess

JULY 23, 2019

The following lists the top five innovations in customer service those winning brands are adopting. Customer care agents today are crossed-trained for expertise in all customer engagement mediums including social media, email, chat, phone and text. Customer Service Via Social Media. More Attention to Automation.

Self Service 40

Self Service Trends Customer Service Social Media 40

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. A 2019 NetBase report on travel and hospitality gives us insight into the overall passion toward the industry, as well as the brands winning consumer loyalty.

Travel 81

Travel Airlines Social Media Consumers 81

C3Centricity

JULY 3, 2019

A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course! Creative messaging needn’t be limited to packaging of course. This is why social media has become such an important element of the communications plan. There are many others. People are willing to help you.

Multi-Channel 198

Multi-Channel Consumers Social Media Connections 198

Ecrion

SEPTEMBER 17, 2019

Just take into consideration the fact that the average person has a minimum of five different social media accounts. Of course, some of your customers may not have any social media accounts at all. The post 4 Simple Ways to Improve Customer Communications In 2019 appeared first on Ecrion.

Communication 57

Communication Customer Journeys Omni-Channel Social Media 57

CSM Magazine

MARCH 20, 2023

How Brands Become Icons – Douglas B. Holt This book is a must-read for those interested in the history of popular American brands. The author attributes their success to “cultural branding.” Harley-Davidson uses themes of freedom, liberty, and open roads to build its brand. Be sure to check it out!

Marketing 52

Marketing Social Media Advertising Case Study 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Retail 52

Hallmark Business Connections

MARCH 16, 2021

30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. With the increase in options that online shopping affords, we also saw brand loyalties tested. If BOPIS makes sense for your brand, don’t hesitate to offer it. Encourage BOPIS shopping. What is BOPIS? Keep it real.

Marketing 98

Marketing Social Media Retail Insurance 98

Experience Investigators by 360Connext

JULY 12, 2022

Of course we want to know what customers have to tell us. Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site.

Customer Journeys 143

Customer Journeys Feedback Social Media Exercises 143

Qualtrics

FEBRUARY 13, 2019

From content marketing to brand management to SEO, there are numerous marketing topics you can learn about. At brand and marketing conferences, you can get fresh ideas, that will help your company thrive. Below are 10 brand and marketing conferences that you should check out for 2019. Date: March 5-8, 2019.

Conference 20

Conference Brands Marketing Case Study 20

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Travel Social Media Report 52

Comm100

AUGUST 16, 2019

During the course of a normal day, I rinse and repeat this sequence usually at least once, sometimes five or six times. I’m not alone – YouMail’s Robocall Index found that in July 2019, Americans received a huge 4.7 Social media encompasses Facebook, Twitter, Instagram, etc. I hang up, frustrated, and block the number.

Communication 102

Communication Social Media Knowledge Base Contact Center 102

C Space

MAY 29, 2020

The Brand Move Roundup – May 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and Zeekit and L’Oréal ’s virtual makeup counter ModiFace.

Brands 40

Brands Social Media Retail Healthcare 40

CSM Magazine

MAY 19, 2020

The organisation’s contact centre uses Puzzel’s range of voice, email, SMS, Webchat and social media capabilities to provide a joined-up learning advisory service across multiple brands for the largest college group in London. We also offer Higher Education courses, including degrees, foundation degrees, HNCs and HNDs.

Omni-Channel 52

Omni-Channel Groups Brands Abandon Rate 52

NetBase

MARCH 2, 2020

Each day started with breakfast, of course. Nicki Zink discussed how taking an integrated approach to research methodology empowers brands to smarter strategic decision making, instead of merely informing tactical digital decisions. Social Media Intelligence vs Listening, what the difference and why does it matter?

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

NetBase

AUGUST 16, 2019

As the weather cools off, holiday shopping heats up, along with brand competition. Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ?

Social Media 62

Social Media Conference Analytics Multi-Channel 62