One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. In this blog, part of a new series highlighting the contributions from Ukraine to global research, we analyze the growth and diversity of subject areas in Ukraine. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers.”.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Beyond the Arc

SEPTEMBER 25, 2018

With 40 more fintech innovators hitting the stage, it should be another great day. Today we’re joined on the blog by David Gerbino (^DG) on the Beyond the Arc team. We blog live during all 80 of the onstage. The post FINOVATE FALL 2018: DAY 2 appeared first on Blog @beyondthearc.com. Stay tuned!

Innovation 63

Innovation Banking Customer Experience Customers 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

One Millimeter Mindset

NOVEMBER 22, 2018

Always with passion, purpose, impact and innovation. On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

ShepHyken

MARCH 29, 2019

billion, in 2018, its AI-driven earnings are impressive. As the price of a product remains a crucial element of a rewarding customer journey, retailers adopt innovative technologies to ensure that their prices entice customers. For example, Amazon generates more than 35% of its revenue via AI price recommendations.

Retail 106

Retail Customer Experience How To Ecommerce 106

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

Up Your Service

SEPTEMBER 14, 2018

Dreamforce involves more than 2,700 sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn from. Some of the world’s most innovative minds come to Dreamforce every year to share their expertise. This year’s speakers include: ?

Chatbots 45

Chatbots Conference Innovation Tips 45

ShepHyken

JUNE 15, 2018

Businesses that truly care about their customers, strive to be leaders, and not followers when it comes to innovation in customer experience. Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 76

Chatbots Social Media Healthcare Study 76

NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

Grade.us

NOVEMBER 9, 2018

A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. And this year?

Advertising 26

Advertising Resources Tools Social Media 26

ShepHyken

JUNE 8, 2018

In 2018 customer support spans so much more than help@yourcompany.com. Our support team, itself operating in a creative, startup environment, takes advantage of innovations to tailor replies to users. Product developers made this a priority and rolled out the feature in February 2018. Responses like this one are pure gold!

Social Media 76

Social Media Video Case Study Customers 76

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks. Exploring these innovative approaches in your domain can be rewarding.

Analysis 208

Analysis Social Media Trends Feedback 208

NICE inContact

OCTOBER 24, 2018

That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences. If you haven’t already, you can register now through November 30, 2018 at the amazing Super Save rate of just $1,095, which includes all training sessions. Best Customer Experience.

Conference 120

Conference ROI Employee Engagement Interaction 120

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! DrNatalie – @ServiceCloud, Customer Service Innovation. And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar!

Contact Center 75

Contact Center ROI Customer Service Meeting 75

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Forrester's Customer Insights

JULY 17, 2018

I talk to clients about their innovation plans and technology all the time, especially their plans with technologies that are emerging, like the ones I blogged about here from our report, “The Top Emerging Technologies To Watch 2018.”

Innovation 31

Innovation Technology Report Customers 31

Second to None

JUNE 5, 2018

If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

NICE inContact

OCTOBER 19, 2018

Gartner’s 2018 Magic Quadrant for Contact Center as a Service, North America has just been released, and once again, NICE inContact is named a leader for the fourth year in a row. The post NICE inContact named a leader in Gartner Magic Quadrant for Contact Center as a Service appeared first on NICE inContact Blog.

Contact Center 120

Contact Center Omni-Channel Innovation Leadership 120

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

NICE inContact

MAY 8, 2019

But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. Then we compared these findings to what consumers said in our 2018 consumer study. These are questions that keep contact center leaders up at night. The results?

Self Service 136

Self Service Contact Center Chatbots Omni-Channel 136

Forrester's Customer Insights

JULY 17, 2018

I talk to clients about their plans to innovate with technology all the time; especially technologies that are emerging, like the ones I blogged about here from our report the Top Emerging Technologies to Watch 2018.

Innovation 26

Innovation Technology Report Customers 26

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. Tweet “”…culture is where innovation and imagination around the customer experience live.” And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Transformation.

Leadership 283

Leadership Culture Customer Centricity Report 283

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. The Verint Executive Summit is an invitation-only event for Verint customers.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

NICE inContact

APRIL 24, 2019

CX matters to a company’s success – and can be more valuable than product features, aggressive pricing or innovation. However, a 2018 Forrester report points out that CX is stagnating. The post The Last Mile: Where CX Matters Most to Customers, Companies and Agents appeared first on NICE inContact Blog. New Challenges.

Company 178

Company Contact Center Omni-Channel Insurance 178

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Technological Innovation. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

NICE inContact

DECEMBER 17, 2018

And the beauty of a true cloud-native platform is customers always, automatically have access to our latest innovations. We realize customer expectations are ever-shifting and that means the most successful contact centers are those with a software partner who will continue to innovate for years to come. Download all 3 reports. [i]

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120