Evolving Customer Service to the Next Level in 2017
BlueOcean
JANUARY 4, 2017
We all know that many, if not most, consumers today prefer to avoid interacting with a live customer service representative if a self-serve option is available. But when a complex situation pushes a consumer to their wit’s end and forces them to contact the call center, the agent they need may not be the agent most brands provide.
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