Vonage

SEPTEMBER 25, 2015

It was for this reason that in early 2013 we decided to bring our customer service operation in house. We’ve seen an average increase in sales of 68% YoY since 2013, and have be en able to support this growth with just one new full-time and one part-time customer service representative. Today’s competitive battlefield is service.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

CSM Magazine

NOVEMBER 2, 2021

That’s key to retaining and growing our business and the way we have deployed BigChange gives us a key competitive advantage,” he explains. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Steve DiGioia

JUNE 20, 2016

According to the “State of the American Workplace”, a 2013 Gallup study, seven out of 10 workers in the US say they aren’t fully engaged at work, meaning they aren’t working to their fullest potential. Ok, so with the adjusted numbers there is only a slightly higher increase in wages than mentioned before.

Competitive Advantage 167

Competitive Advantage Employee Engagement Engagement Social Media 167

Magellan Solutions

JULY 20, 2021

They aid companies for them to have a competitive advantage. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Online merchants must be able to adapt and embrace new technologies and strategies to improve customer retention and stay relevant. This is where BPOs come in. eCommerce Logistics.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

C3Centricity

MAY 1, 2021

Demographics: As already discussed in an earlier post called “The 3 Rules of Effective Targeting” , the deeper your understanding of your target customer is, the more likely it is to provide you with a competitive advantage. I think the example I mentioned at the beginning makes this crystal clear, no?

How To 139

How To Groups Customer Centricity Analysis 139

Gainsight

JULY 11, 2023

Northpass was born in November 2013, just eight weeks after my wife and I welcomed our first child. Within several months, I noticed they had the same problem I had in my startup but at a significantly greater scale and cost. That was when I became passionate about solving the B2B customer education problem.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®.

Culture 40

Culture Company Competitive Advantage Conference 40

ReviewTrackers

JULY 5, 2019

In 2013, the auto industry had one of its best years ever, with a little less than 16 million new vehicles sold. How to Use the TMV to Gain Competitive Advantage over Other Dealerships. As the economy comes out from the recession, positive economic trends have resulted in four years of rising volume and price of vehicles.

Automotive 50

Automotive Competitive Advantage Sales Comparison 50

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. They feel this data from Viant gives Time competitive advantage compared to its competitors or “rivals industry leaders Facebook and Google” when it comes to ad tech and provides a first-party data set. million unique users in the U.S. in November.

Data 40

Data Advertising Social Media Return on Investment 40

Magellan Solutions

JANUARY 31, 2021

A well-documented CSR policy gives a competitive advantage over LPO providers without one. An ISO 27001-2013 certified and HIPAA-compliant, we guarantee information security. This concerns consumer rights, education and training of employees. As well as human rights, health, innovation, the environment and working conditions.

Government 52

Government Conference Case Study Competitive Advantage 52

C Space

MAY 26, 2020

With carmakers around the world reeling from the pandemic, the partners are planning to overhaul an alliance that largely failed to convert its global scale into a competitive advantage beyond the joint procurement of parts. Bolt offers also scooter rental and food delivery. According to a survey taken by the U.S.

Brands 52

Brands Fashion Travel Course 52

Magellan Solutions

JULY 2, 2021

BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Learn More About the Top Call Center Company in the Philippines. Top 30 Answering Service Providers.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. By 2013, her book eBay For Dummies was one of the best sellers on the topic. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. By 2013, her book eBay For Dummies was one of the best sellers on the topic. Bruce Temkin. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customers That Stick

JANUARY 19, 2015

Volume 28: February 2014 – Customer Service as a Competitive Advantage: When you can’t differentiate your core offering, customer experience can be the ultimate competitive advantage. Volume 24: October 2013 – The Powerless Customer: The antidote to customers feeling powerless is mainly about attitude.

Self Service 60

Self Service Competitive Advantage System Communication 60

TechSee

JANUARY 24, 2019

Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Drives competitive advantage. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.

Video 141

Video Contact Center Financial Call Flow 141

C3Centricity

JULY 16, 2018

Develop the trends into plausible future scenarios and you’ll be years ahead of possible changes in customer desires – now that’s a true competitive advantage! This post is based upon an article first published on C3Centricity in 2013. But please don’t stop at trend following alone. Why do you sell?

Social Media 120

Social Media Advertising Brands Course 120

Education Services Group

DECEMBER 10, 2019

Since 2013, the Customer Success Association has been hosting Customer SuccessCon , a conference designed to look at the current state of the profession and into its future. Your single biggest opportunity for competitive advantage is to accelerate your learning, so create a plan for yourself.

Customer Success 40

Customer Success Exercises Sports Competitive Advantage 40

North Highland

DECEMBER 19, 2018

Mark’s breadth of experiences has enabled him to contribute across multiple industries and verticals since joining North Highland in 2013, and his current focus is in the area of Customer Experience. Mark has over 16 years of experience across a diverse range of roles and skills.

Analytics 49

Analytics Self Service Analysis Competitive Advantage 49

OpinionLab

OCTOBER 24, 2017

The rise of digital continues at a staggering rate, with total digital media usage up 40% between December 2013 and December 2016, according to comScore. So how can you ensure yours generates the results you want? Why redesign your website? But how do you identify opportunities for improvement?

How To 94

How To Comparison Feedback Measurement 94

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Edward (2013). Gainsville, Florida, Gleim Publications.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Customer Interactions

MARCH 11, 2013

When organizations hit the mark, they gain a competitive advantage by making useful information more transparent for decision-makers. To learn more about NICE’s Big Data solutions, join us at Interactions 2013, the industry’s leading customer conference. So what about the security industry?

Data 40

Data Competitive Advantage Video Social Media 40

Doug Leather

MAY 15, 2014

As somebody who evangelises a customer-centric business model as one of the only ways of building meaningful competitive advantage for most organisations today, my assessment is that these priorities are a ‘step backwards.’ I am only reacting to the infographic. My comments on a couple of these 2014 investment priorities.

Infographics 57

Infographics Customer Centricity ROI Competitive Advantage 57

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

LiveChat

DECEMBER 30, 2015

Toys “R” Us decided to organize a special offer for Christmas to develop their online presence and build a competitive advantage over competitors. The company seemed to be well-prepared for Christmas 2013 with 23 additional planes leased and 55000 part-time workers employed. They guaranteed delivery before Christmas.

Retail 28

Retail Competitive Advantage Meeting Sales 28