Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t.

Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t.

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2013 Maritz Customer Experience Summit – Las Vegas

MaritzCX

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article

Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy!

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NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

Video: 2013 Maritz Customer Experience Summit – Las Vegas

MaritzCX

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article. Automotive

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Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article

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The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article. Automotive

The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver. General

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

Video: NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article. Automotive

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Video: NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article. General

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Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article

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Customer service week 2013

Very Best Service

It is customer service week 7-13 October 2013. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. Time to celebrate. Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not planned ahead here are a few ideas of things you could do.

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites?

What Can Evian Teach Us About Good Research?

MaritzCX

from Chuck Yeager’s biography on the day he broke the sound barrier Tony Chapman, Founder and CEO of Capital C, Canada kicked off ESOMAR’s 2013 3D Digital Dimensions conference with a keynote session on storytelling with this.

What Can Evian Teach Us About Good Research?

MaritzCX

from Chuck Yeager’s biography on the day he broke the sound barrier Tony Chapman, Founder and CEO of Capital C, Canada kicked off ESOMAR’s 2013 3D Digital Dimensions conference with a keynote session on storytelling with this.

Is Retirement Age a Thing of the Past?

MaritzCX

According to the latest findings of the 2013 Maritz Research Retirement Study (which were recently reported. Last month I shared several interesting findings regarding the saving and planning behaviors of near and recent retirees.

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Is Retirement Age a Thing of the Past?

MaritzCX

According to the latest findings of the 2013 Maritz Research Retirement Study (which were recently reported. Last month I shared several interesting findings regarding the saving and planning behaviors of near and recent retirees.

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Saving vs. Planning for Retirement

MaritzCX

I’ve been digging through the data from the 2013 Maritz Research Retirement Study and I am unearthing a number of interesting tidbits. We surveyed 1,000 near and recent retirees with at least $100,000 of retirement savings. First, we identified a psychological tipping point of $500,000.

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Saving vs. Planning for Retirement

MaritzCX

I’ve been digging through the data from the 2013 Maritz Research Retirement Study and I am unearthing a number of interesting tidbits. We surveyed 1,000 near and recent retirees with at least $100,000 of retirement savings. First, we identified a psychological tipping point of $500,000.

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Recap: Bringing Cinderella to the Big Dance

MaritzCX

The 2013 Restaurant Leadership Conference has come to a close. Eliot famously said “So the darkness shall be the light, and the stillness the dancing.” It was energizing. It was fun. It was Capella Restaurant’s first time at the big dance. And she was well received.

Recap: Bringing Cinderella to the Big Dance

MaritzCX

The 2013 Restaurant Leadership Conference has come to a close. Eliot famously said “So the darkness shall be the light, and the stillness the dancing.” It was energizing. It was fun. It was Capella Restaurant’s first time at the big dance. And she was well. View Article

Video: What Women Want

MaritzCX

No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.

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Video: What Women Want

MaritzCX

No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.

Video 260

What Women Want

MaritzCX

No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.

Impressions from Interactions 2013 – A Security Perspective

Customer Interactions

Day 3: Shaq Takes Center Stage The final day arrived, and after the 2013 NICE Customer Excellence Awards were presented, the audience enthusiastically welcomed Shaquille O’Neil (Shaq) to the stage. It was Even Bigger, Better than Last Time!

Jeans, Babies, and Loyalty

MaritzCX

When it comes to customer experience, retailers and most restaurants are struggling. We can see this clearly from our CEBenchmarks™ program, which tracks customer experience activity across eleven different industries.