InMoment XI

FEBRUARY 13, 2013

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

Voice of Customer 200

Voice of Customer Case Study Study Customers 200

InMoment XI

FEBRUARY 13, 2013

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

Voice of Customer 200

Voice of Customer Case Study Study Customers 200

InMoment XI

FEBRUARY 9, 2013

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article.

Automotive 200

Automotive Video 200

InMoment XI

FEBRUARY 9, 2013

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

Automotive 200

Automotive Video 200

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article.

Leadership 200

Leadership Trends Industry 200

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article

Leadership 200

Leadership Trends Industry 200

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article

Leadership 200

Leadership Trends Industry 200

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article.

Industry 200

Industry Automotive 200

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

Industry 200

Industry 200

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

Industry 200

Industry 200

Magellan Solutions

JANUARY 13, 2021

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Why An LPO Needs ISO/ISMS 27001:2013 Certification. Why ISO/ISMS 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls.

e-support 52

e-support Competitive Advantage Data System 52

Magellan Solutions

JANUARY 13, 2021

Why ISO 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls. What are the Benefits of ISO 27001:2013? The post All LPOs Must Have ISO 27001:2013 appeared first on. TALK TO US!

e-support 52

e-support Competitive Advantage Data System 52

Centercode

JANUARY 26, 2023

We’ve been providing managed beta tests as a service to companies of all sizes for more than 10 years now. We’ve managed tests for countless product categories, from mobile apps and massively multiplayer games, to next-gen thermostats and enterprise hardware.

Management 52

Management Company 52

Centercode

JANUARY 26, 2023

2012 was a fantastic year for Centercode. We gained many incredible new customers, grew our team with some very smart people, and built new exciting partnerships.

Meeting 52

Meeting Marketing Company Customers 52

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

Conference 200

Conference Automotive Retail Study 200

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

Conference 200

Conference Automotive Retail Study 200

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

Conference 200

Conference Automotive Retail Study 200

ECXO

APRIL 1, 2021

Surprise and delight According to (Ekman and Friesen, 1975; Vanhamme, 2008) (Mattila, 2013), “Surprise arises when a person encounters an unexpected element; hence, he or she experiences a discrepancy in his/her schema”—simplified an experience out of the ordinary. 1993) (Mattila, 2013).” 1993) (Mattila, 2013).”. Joanna Carr.

Strategy 296

Strategy Exercises Customer Expectations Study 296

InMoment XI

JANUARY 8, 2013

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article.

Automotive 200

Automotive 200

InMoment XI

JANUARY 8, 2013

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article

200

200

InMoment XI

JANUARY 8, 2013

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article

200

200

Very Best Service

OCTOBER 9, 2013

It is customer service week 7-13 October 2013. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. Time to celebrate. Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service.

Customer Service 56

Customer Service Travel Customers Survey 56

Clarivate

JUNE 27, 2024

From just 39 publications in 2013, the number soared nearly 70-fold to 2,641 in 2022, totaling 7,944 over the decade. From 93 papers in 2013, the publication pool expanded to 7,662 papers by 2022. Data source: Web of Science, Clarivate).

Innovation 80

Innovation Healthcare Government Analysis 80

InMoment XI

MAY 4, 2022

industries in 2013.). This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

CloudCherry

SEPTEMBER 1, 2019

Among his noteworthy HBR articles are “Reinventing Customer Service” (November-December 2018), “Kick-Ass Customer Service” (January-February 2017), “Dismantling the Sales Machine” (November 2013), “The End of Solution Sales” (July-August 2012) and “Stop Trying to Delight Your Customers” (July-August 2010).

Conference 244

Conference Study Sales Leadership 244

Clarivate

SEPTEMBER 7, 2023

Figure 2: Impact – The citation impact (measured by Category Normalized Citation Impact, or CNCI) of the papers published by each country/region, presented in both an Impact Profile and the trend for 2013-2022. Figure 3: Output – Trends in international output and open access output for 2013-2022 for each G20 member nation.

Government 116

Government Trends Comparison Innovation 116

Experience Investigators by 360Connext

OCTOBER 1, 2014

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Not Impressed. - 360 Connext. 0 likes.

e-support 274

e-support Social Media Consulting Customers 274

Experience Matters

OCTOBER 31, 2016

This is the fifth year of the ratings, here are links to the 2012, 2013, 2014, and 2015 ratings. We just published a Temkin Group report 2016 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 62 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

Report 244

Report Groups Survey Customer Experience 244

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article.

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

Experience Matters

NOVEMBER 13, 2017

This is the sixth year of the ratings, here are links to the 2012, 2013, 2014, 2015, and 2016 ratings. We just published a Temkin Group report 2017 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 58 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

Report 227

Report Groups Survey Customer Experience 227

Customer Interactions

DECEMBER 20, 2012

As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Video 43

Video Trends Customer Satisfaction Analytics 43

AWS Machine Learning

JUNE 13, 2023

Finance and Investments Snowflake Which stock performed the best and the worst in May of 2013? Finance and Investments Snowflake What is the average volume stocks traded in July of 2013? The stock that performed the worst was AnySock2 (ASTOCK2) with a minimum closing price of $3.22.

Data 76

Data Analytics Sales Connections 76

CSM Magazine

SEPTEMBER 11, 2024

” Established in 2013, Specialised Fire & Security specialises in the design and integration of bespoke systems covering supply, installation, commissioning and maintenance of Intruder Alarms, Fire Alarms, CCTV Systems and Access Control Systems.

Customer Service 52

Customer Service CRM Customer Relationship Management Hospitality 52

Experience Matters

OCTOBER 27, 2014

Led by a five point improvement in credit cards, 13 out of the 19 industries improved between 2013 and 2014. Hotels dropped eight points from 2013 to 2014, by far the largest of the three industries that declined. the others: parcel delivery services and retailers. The bottom line : Most companies need to be easier to work with.

Hotels 248

Hotels Retail Industry Measurement 248

Customer Interactions

JULY 7, 2015

One article discusses 2013’s shining star – the call center as data generator, and NICE’s Matthew Storm shares his 2014 CX prediction. Our team collected some insightful articles on CX, including reflections on this past year in Customer Experience, and predictions for the future. Feel free to click through our picks!

Call Center 28

Call Center Data Customer Experience Customers 28