2013 Maritz Customer Experience Summit – Las Vegas

MaritzCX

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article

NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

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Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. View Article

Video: 2013 Maritz Customer Experience Summit – Las Vegas

MaritzCX

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article. Automotive

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Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article. Automotive

Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article

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Just “One Thing” To Remember in 2013

MaritzCX

In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article

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The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article. Automotive

The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

The 2013 Canadian International AutoShow Awards – From a Different POV

MaritzCX

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. We have too many awards. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver. General

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

Video: NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article. Automotive

Video 200

Video: NADA 2013 – Fun and Games in Orlando

MaritzCX

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article. General

Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article

Year In Review: Our Ten Most Read Blog Posts of 2013

MaritzCX

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article

All LPOs Must Have ISO 27001:2013

Magellan Solutions

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Why An LPO Needs ISO/ISMS 27001:2013 Certification. Why ISO/ISMS 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Why ISO 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls. What are the Benefits of ISO 27001:2013?

Customer service week 2013

Very Best Service

It is customer service week 7-13 October 2013. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. Time to celebrate. Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service. Only a few days to go so if you have not planned ahead here are a few ideas of things you could do.

Video: Customer Journey – Part Two

MaritzCX

Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. christravell PS. This is an observation, and possibly a rant. View Article. Automotive

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Video: Customer Journey – Part Two

MaritzCX

Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. christravell PS. This is an observation, and possibly a rant. View Article

Video 200

Customer Journey – Part Two

MaritzCX

Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. christravell PS. This is an observation, and possibly a rant. View Article

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites? Part Two – Ubiquitous Reviews and Low Participation Part Three – Money Talks. View Article

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites? Part Two – Ubiquitous Reviews and Low Participation Part Three – Money Talks. View Article

Converting Survey Respondents to Social Media Advocates

MaritzCX

Let’s wrap up our series of posts about our 2013 Online Review Study. If you haven’t been following along, here are three white papers on the topic. Part One – Should you believe everything you read on online ratings and review sites? Part Two – Ubiquitous Reviews and Low Participation Part Three – Money Talks. View Article

Money Talks – and Listens: Characteristics of Rating and Review Site Users

MaritzCX

This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable. View Article. General

Study 200

Money Talks – and Listens: Characteristics of Rating and Review Site Users

MaritzCX

This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable. View Article

Study 200

Money Talks – and Listens: Characteristics of Rating and Review Site Users

MaritzCX

This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable. View Article

Study 200

Customer Champion Award Winners

MaritzCX

Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Each individual has implemented strategic practices. View Article

Customer Champion Award Winners

MaritzCX

Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Each individual has implemented strategic practices. View Article

Customer Champion Award Winners

MaritzCX

Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. What does it take to be a champion? Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results. Each individual has implemented strategic practices. View Article

Fake Reviews – Now Things are Getting Even More Serious: The First (Near) Prosecution I’ve Seen

MaritzCX

In July, I posted an article about the Maritz Research 2013 Online Customer Review study that showed about one in four consumers thought the information presented on dedicated review and rating sites is unfair. Part of the reason for the perceived unfairness was that customers were concerned about fake reviews. If you haven’t seen it. View Article

Study 200

Fake Reviews – Now Things are Getting Even More Serious: The First (Near) Prosecution I’ve Seen

MaritzCX

In July, I posted an article about the Maritz Research 2013 Online Customer Review study that showed about one in four consumers thought the information presented on dedicated review and rating sites is unfair. Part of the reason for the perceived unfairness was that customers were concerned about fake reviews. If you haven’t seen it. View Article

Study 200